LiveCareer-Resume

assistant store manager of operations resume example with 14+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary
  • Dedicated Operations Manager dedicated to employing proven methods and cutting-edge technology to meet business performance expectations for successful implementation of measures to cut costs, streamline operations and increase productivity with detailed approach to maintaining high threshold for business operations Im very dependable and detail-oriented to manage multiple tasks and priorities. My broad experience includes quality management ,office management, accounting, accounts receivable, invoicing, dispatching, database management , coaching & develoment, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration very business-minded professional tackling any job task with gusto and precision.
Skills
  • Cost reduction and
  • Containment
  • Multi-unit operations
  • Management
  • Solutions development
  • Multidisciplinary collaboration
  • Process improvement strategies
  • Workforce training
  • Policies and procedures
  • Implementation
  • Staff training and development
  • Mergers and acquisitions
  • Knowledge
  • Performance reporting
  • Financial and cash flow
  • Analyses
  • Incidents management
  • Business process re-engineering
  • Troubleshooting and problem
  • Solving
  • Business Strategy Development
  • Quality assurance and control
  • Customer relationship
  • Certified Production and
  • Inventory Control Manager
  • (CPIM)
  • Business and Operations
  • Management
  • Delegation
  • Project management
  • Health and safety compliance
  • Performance management
  • Team Building/Leadership
  • Productivity improvement
  • Specialist
  • Kronos timekeeping
  • Computer skills
  • Troubleshooting
  • Supervision & leadership
  • Customer service
Experience
Assistant Store Manager of Operations, 03/2020 to Current
Under ArmourDallas, TX,
  • Managed scheduling, training and inventory control
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics
  • Delivered positive customer experiences by implementing effective quality assurance practices
  • Improved morale and management communication by creating employee recognition and rewards practices
  • Planned delivery routing, team workflows and promotional initiatives
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service
  • Opened facility daily and prepared areas for service
  • Counted cash drawer before opening store doors to determine if currency and coin should be added
  • Handled customer service issues and rectified employee problems
  • Analyzed, monitored and maintained inventory
  • Hired, trained and guided closers to improve productivity and sales
  • Led team meetings and one-on-one coaching sessions to continuously improve performance
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals
  • Pitched to new clients by leveraging client base and targeting strategic partnerships
  • Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures
  • Connected with customers to provide assistance and collect feedback to optimize operations
  • Built and maintained working relationships with peers and upper management
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Planned delivery routing, team workflows and promotional initiatives.
Store Manager , 07/2018 to 03/2020
Under ArmourDawsonville, GA,
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Maintained inventory by checking merchandise to determine levels.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Reviewed inventory and sales records to prepare reports for management and budget departments.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Store Manager , 10/2015 to 07/2018
The Hertz CorporationTemecula, CA,
  • Trained and mentored associates to teach daily tasks and procedures.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Updated and maintained store signage and displays.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Entered employee records, time cards and miscellaneous deductions for payroll.
  • Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
  • Reviewed and approved time cards for processing by payroll department.
  • Managed payroll for temporary, hourly and salaried employees.
  • Managed weekly payroll duties and submitted data to payroll contractor.
  • Maintained accurate invoice summaries and collection records to enhance monitoring of billing and cash inflows.
  • Processed new employee paperwork and entered information into payroll system.
  • Managed payroll and time and attendance systems.
  • Responded to employee inquiries regarding payroll and timekeeping.
  • Processed and issued paychecks and earnings statements.
  • Tracked employee vacation, personal and sick leave earnings and use.
  • Confirmed attendance, hours worked and pay rates to properly post information in appropriate records.
  • Prepared and balanced end-of-period reports and reconciled payroll issues.
  • Supervised daily operations by establishing procedures and monitoring team performance.
  • Collaborated with other managers to deliver consistent leadership across teams.
  • Maximized team morale and minimized turnover by recognizing performance and reinforcing positive choices.
  • Maintained consistent daily operations by establishing procedures and monitoring team performance.
  • Led team meetings and one-on-one coaching sessions to continuously advance performance.
  • Hired, trained and guided closers to improve productivity and sales.
Customer Service Manager, 02/2009 to 10/2015
WalmartCity, STATE,
  • Delegated work to staff, setting priorities and goals.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Assessed player abilities and assigned positions according to individual strengths.
  • Adjusted coaching techniques to meet athlete needs and address strengths and weaknesses.
  • Educated athletes in rules, strategies, sportsmanship and performance principles.
  • Managed schedules of team of 23 personnel to keep shifts properly staffed.
  • Gathered employee and staff data to develop monthly work schedules.
  • Utilized MS Office and Excel to analyze data and create spreadsheets.
  • Completed timely changes and updates to schedules in central scheduling system.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Handled customer service issues and rectified employee problems.
  • Analyzed, monitored and maintained inventory.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Education and Training
: Human Resources Development, Expected in 05/2017 to Lenoir Community College - Kinston, NC
GPA:
Master of Science: Biology, Expected in 08/2009 to Chowan University - Murfreesboro, NC
GPA:
High School Diploma: , Expected in 06/2005 to Hertford County High School - Ahoskie, NC,
GPA:

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Resume Overview

School Attended

  • Lenoir Community College
  • Chowan University
  • Hertford County High School

Job Titles Held:

  • Assistant Store Manager of Operations
  • Store Manager
  • Store Manager
  • Customer Service Manager

Degrees

  • Some College (No Degree)
  • Master of Science
  • High School Diploma

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