Goal-driven Assistant Store Manager with 20-year record of accomplishment in exceeding revenue and profit goals while controlling inventory shrinkage and loss percentages. Experienced in monitoring inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Enthusiastic, industrious and diligent management paired with skill and fortitude to thrive in dynamic, customer-centric work settings. Detail-focused Assistant Store Manager known for creating eye-catching merchandise displays. Proven effectiveness boosting revenue by optimizing staff and promotions utilization. Reliable and dedicated approach to incorporating excellent interpersonal skills. Talented Operationa lManager with analytical and driven approach to continuous improvement. Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors. Good financial sense with top-notch planning and problem-solving abilities.
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- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations.
- Developed company initiatives for ongoing store maintenance and increasing efficiency in operations procedures.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Recruited and hired individuals demonstrating passion, dedication and added value to team.
- Contributed to organizational initiative to achieve sales, budget and other targeted goals.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
- Collaborated with department heads to identify opportunity, develop timely solutions and create action plans.
- Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
- Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
- Coached and developed store associates through formal and informal interactions.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Updated store pricing, signage and merchandising to promote specials, sales and discounts.
- Oversaw POS operations and cash management to reduce errors.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
- Corrected operational discrepancies by developing and executing process improvements.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Improved store status by implementing process improvements and identifying performance gaps for corrective action.
- Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Oversaw all corporate communications to streamline data and information sharing initiatives.
- Met operational objectives by establishing qualified staff, promoting adherence to regulations and providing outstanding customer service.
- Directed Store Managers in creating dynamic displays of new merchandise to catch attention of store customers.
- Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
- Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
- Trained, managed and motivated employees to promote professional skill development.
- Supervised performance of 20 workers with goals of improving productivity, efficiency and cost savings.
- Generated daily operational and sales reports for corrective action or continuous improvement.
- Assisted District Manager traveling to various stores to aid in Merchandising stores
- Recognized as Employee of the month for outstanding performance and team contributions.
- Promoted to Operations due to attention to detail and strong work ethics.
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School Attended
- Milton High School
Job Titles Held:
- Assistant Store Manager of Operations
- Assistant Store Manager
- Store Manager
- Senior Store Manager
Degrees
- High School Diploma
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