Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

assistant manager with strong background guiding daily operations, customer service and Human Resources initiatives. Led team of employees by training on procedures, customer service and selling skills. Employed loss prevention tactics such as securing high-shrink items and training employees to identify theft. assistant manager offering 10 years managing operations, staffing and inventory control in restaurants store setting. Hired, trained and coached staff to build highly qualified team and coordinated with owners and managers to review financial reports, implement changes and achieve business goals. Successful at merchandising and prioritizing customer satisfaction. Goal-driven Assistant Store Manager with 10-year record of accomplishment in exceeding revenue and profit goals while controlling inventory shrinkage and loss percentages. Experienced in monitoring inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Enthusiastic, industrious and diligent management paired with skill and fortitude to thrive in dynamic, customer-centric work settings.

  • POS systems operations
  • Stock management
  • Records management
  • Business Development
  • Workforce Management
  • Customer relations
  • Sales Techniques
  • Issue resolution
  • Financial administration
  • Supervision and training
  • Recruiting and hiring
  • Policy/program development
  • Sound judgment
  • Schedule management
  • Cross-functional team management
  • Performance improvements
  • Customer retention
  • Employee development
Assistant Store Manager of Operations, 12/2021 to Current
Buehler's GroceryOrrville, OH,
  • Assisted customers, answered questions and resolved problems for stellar customer service.
  • Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
  • Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
  • Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
  • Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.
  • Measured goal achievement by evaluating daily cash flow, reviewing sales reports and producing financial statements.
Manager's Assistant, 04/2018 to 03/2021
Chick Fil ACity, STATE,
  • Restocked office supplies daily and troubleshot problems with equipment to keep operations on-track.
  • Maintained records through timely updates to employee and other files.
  • Freed up management for more important business by personally handling basic responses to email and letters.
  • Assisted with revenue and profitability improvements, advertising, sales and human resources initiatives.
  • Handled bi-weekly payroll for over [Number] employees with thorough verification of timekeeping records and accurate processing through [Software].
  • Monitored work areas, serving lines and eating areas to verify safe food preparation and service environment.
  • Developed variety of menu items to cater to customers with food allergies and diet restrictions.
  • Recorded temperatures on appropriate logs and reports to notify supervisor of discrepancies.
  • Weighed, measured and mixed ingredients according to recipes or personal judgment.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Drove customer feedback to deliver information to management for corrective action.
Assistant Manager, 11/2009 to 03/2018
Krystals ResturantCity, STATE,
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Completed inventory audits to identify losses and project demand.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Worked closely with customers to understand needs and resolve diverse issues.
  • Recruited and hired qualified candidates to fill open positions.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Maintained current understanding of company offerings to better serve customers and team members.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Managed and motivated 25 employees.
  • Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
  • Compiled and assessed performance data, converting information into improvement plans.
  • Managed new hire trainings and onboarding to keep [Type] department employees aware of company policies and procedures.
  • Worked closely with store manager to maintain day-to-day operations.
Education and Training
High School Diploma: , Expected in
Craigmont High School - Memphis, TN

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School Attended

  • Craigmont High School

Job Titles Held:

  • Assistant Store Manager of Operations
  • Manager's Assistant
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  • High School Diploma

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