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Assistant Store Manager Of Operations resume example with 19+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Talented Owner with excellent marketing, customer service and facility oversight skills and more than 20 years of experience. Highly effective and comfortable working with people at all levels in organization.

Skills
  • Team Oversight
  • Scheduling
  • Partnership development
  • Marketing
  • Staff management
  • Business Development
  • Project Management
  • Human Resource Management
  • Financial Management
  • Business administration
  • Relationship building
  • Budgeting
  • Business planning
  • Coaching and mentoring
  • Verbal and written communication
  • Profit and Loss
  • Strategic Planning
Education
Central College Pella, IA Expected in 05/1987 Bachelor Of Applied Science : Business Communications - GPA :
Work History
Ace Hardware - Assistant Store Manager of Operations
Belleview, FL, 02/2017 - Current
  • Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations.
  • Logged operational documents, store-to-store transfers and shipment receipts as set forth in company policy.
  • Developed company initiatives for ongoing store maintenance and increasing efficiency in operations procedures.
  • Managed workload and task demand between corporate guidelines and staff abilities.
  • Implemented theft prevention policies to minimize potential stock loss.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Reconciled daily sales transactions to balance and log day-to-day revenue with Software.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Analyzed and interpreted store trends with Software to facilitate planning.
  • Supervised and evaluated staff of Number including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Interviewed, hired and trained Number staff associates and equipped to comply with company policies and procedures.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Approved regular payroll submissions for Number employees within Software.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas every Timeframe to identify and proactively resolve issues negatively impacting operations.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Responded to customer concerns, working with manager to raise customer satisfaction ratings by Number% in Number years.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Communicated issues and challenges to Job Title and corporate leadership, providing possible solutions.
Aimbridge Hospitality - Assistant Manager
Vancouver, WA, 07/2012 - 02/2017
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Increased sales revenues by Number% over Timeframe by promoting complementary products and educating customers about store promotions.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Increased sales from $Amount to $Amount by driving operational efficiencies and building excellent customer rapport.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Reduced financial discrepancies Number% by monitoring monetary transactions, including credit card sales and deposits.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Mentored Number-member sales team in applying effective sales techniques and delivering top-notch customer service.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Completed Timeframe inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Monitored security and handled incidents calmly.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
Paper Transport, Inc. - Area Manager
Caledonia, WI, 09/2004 - 01/2006
  • Dedicated to expanding client bases by building lasting relationships.
  • Increased profits through effective sales training, troubleshooting P&L areas and training new managers on web-based collecting system and key sales tactics.
  • Planned operations to meet established schedules, factoring in order demands and business forecasts.
  • Drove revenues and team morale by developing and deploying sales contests.
  • Capitalized on new sales and business opportunities when developing partnerships with other companies, successfully increasing sales volume Number% within Number Timeframe.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Transformed underperforming teams into productive, profitable teams.
Custom Embroidery - Owner
City, STATE, 01/1995 - 01/2005
  • Founded and managed Type business, growing international revenue from $Amount to $Amount in first year and to $Amount within Number years.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Established, optimized and enforced business policies to maintain consistency and high-quality standards across Industry operations.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
  • Developed improved records management systems for leases and contracts to improve timeliness of renewals.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Remained up-to-date on current trends and attended over Number trade shows per year to view and purchase products for resale.
  • Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
  • Consulted with customers to assess needs and propose optimal Product or Service solutions.
  • Input income and expense details into Software to track business finances and address variances.
  • Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Oversaw and improved Product or Service deliveries worth over $Amount per year through efficient coordination of daily operations.
  • Reconciled daily sales, returns and financial reports with Software and Software.
  • Aligned branding initiatives and sales strategies with client goals.
  • Managed key accounts, including developing sales presentations and promotion initiatives to drive product sales and increase brand awareness.
  • Discovered areas of improvement by generating Timeframe operational and sales reports.
  • Maintained up-to-date administrative records to monitor operational conditions.
  • Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.

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Resume Overview

School Attended

  • Central College

Job Titles Held:

  • Assistant Store Manager of Operations
  • Assistant Manager
  • Area Manager
  • Owner

Degrees

  • Bachelor Of Applied Science

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