Determined and responsible Management associate with more than 8 years of success boosting efficiency and streamlining procedures for sales and hospitality. Efficient and dedicated to driving optimal customer satisfaction and performance. Focused on smoothly overseeing financial, personnel and operational facets.
My current position as Assistant Store manger of Operations consists of co-managing a small store with one other manager, as well as under this postion traveling to our other properties to maintain & assist with shifts that need covered or managers needed. It is my responsibility at my location to recruit, hire and train new employees aimed at building a high-functioning team focusing on stock management, visual merchandising and general store operations. Our location serves liqour and wine, so it is also directly my responsibility to implement theft prevention, minimize potential stock loss as well as ordering and inventory of all products. Through Big 10 mart- Molo Oil companies I have been awared two consecutive years running for outstanding customer service, my focus at our small location is maintaining customer relations and satisfaction to build a trusting and loyal customer base. I overview all deliveries for this location; Tobacco orders, alcohol and beverage orders, as well as our hand made foods. With the extended position I hold, I continue to supervise and evaluate Big 10 staff members at all locations including other Store and assistant managers, enabling them to improve skills and achieve daily objectives to attain advancement. At my current location I directly oversee interviews, background checks, disciplinary actions as well as terminations.
Previously the Manager at this location prior for 4 years, I returned to help with their 3rd shift auditor position. During my employment I helped cover shifts as needed but maintained the third shift night audit position. It was my responsibility to review any check ins that remained and process them if the guest arrived. On 3rd shift I was responsible for washing and folding all of our bedding, and prepairing the bundles for housekeeping in the moring. After night audit was completed successfully, I would review our rates and post them on our Choice Advantage communication system along with any group blocks, teams or in demand customers. Once cleaning and routine jobs were complete, it was my responsibility to print out the guest registration cards, assemble keys, and continue onto breakfast set up. We provided hot and cold items for breakfast, so maintaing the food and set up for guests to enjoy, as well as starting to process checkouts and extended stays. Previously managing this company, I also took extra responsibilities to help out the owners. I would assign my housekeepers, complete their boards and proceed to strip newly vacant rooms to prepare them for the day. I also provided weekly reviews and invoices for all account recievable or any past due direct bill accounts.
As Assistant General Manager I oversaw almost all departments at our location. I had alot of focus on the front desk; working with the front desk staff with check ins and departures, customer satisfaction and complaints, registration cards and keys. I soley oversaw all hiring for front desk, housekeeping and our kitchen positions. At the Homewood Suites we offered a full service breakfast and dinner social, in which I was very involved. I would participate in seminars and events partnered with sysco, with whom my direct orders came from, to improve the quality and cost of the meals we provided. Being short staffed on housekeeping I frequently had my own board of rooms to complete as well as covering our housekeeping supervisor position in which we struggled to maintain staff. Checking rooms to confirm the adaquicy of service for the next customer enjoying those rooms, reviewing with the housekeeping team along with huddles and weekly meetings to insure communication and connection. As the Assistant I was in charge of our large company accounts, along with either their direct bills or account information. I worked along side our Marketing Director to set up group blocks, company reservations, scheduled lunches and even marketing promotions. I was also in charge of prepairing the schedule, and covering shifts for employees in any department that have called off. At this location I took great pride in our guests and making sure that their stay was one they could enjoy.
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