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Assistant Store Manager Of Operations Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Management position Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. High-energy Store bringing senior-level experience in retail settings. Set and enforced consistent standards and procedures to maintain staff satisfaction and performance targets. Diplomatic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Skills
  • Self-motivation
  • Leadership and Teamwork
  • Ability to Work Under Pressure
  • Effective Time Management
  • Ability to Multitask
  • Communication
  • General Management
  • Excellent Customer Service Skills
  • Multitasking Skills
  • Problem Solving Skills
Work History
02/2021 to Current
Assistant Store Manager of Operations Big Lots Citrus Heights, CA,
  • Developed company initiatives for ongoing store maintenance and increasing efficiency in operations procedures.
  • Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed workload and task demand between corporate guidelines and staff abilities.
  • Logged operational documents, store-to-store transfers and shipment receipts as set forth in company policy.
  • Responded to customer concerns, working with manager to raise customer satisfaction ratings by 50% in three months
  • Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations
03/2013 to 01/2021
Assistant Store Manager-Merchandising Lowe's Companies, Inc. City, STATE,
  • Developed innovative and creative merchandise displays to drive point-of-sale purchases.
  • Conducted weekly walk-throughs with Store Manager and District Manager to discuss interior visual displays, including store window presentation.
  • Created visual marketing and styled floor displays.
  • Created interior displays to promote products in alignment with corporate sales objectives.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Partnered with sales representatives and managers to coordinate delivery and merchandising schedule.
  • Developed merchandising strategy to efficiently move overstock.
  • Managed aesthetically pleasing displays to showcase company products and increase sales.
  • Enhanced overall store appearance by applying careful consideration to product and display locations.
  • Supervised team of up to 120 merchandising employees and monitored adherence to company standards.
  • Promoted seasonal products and trends to move stock and prepare for incoming inventory.
  • Organized and tracked departmental receipt flow for new and reordered merchandise.
  • Coordinated communication with merchandise operations and vendors for PO creation and maintenance.
03/2003 to 03/2013
Installed Sales Manager Lowe's Companies, Inc City, STATE,
  • As Installed Sales Manager I managed daily operation of installation sales.
  • Managed team performance by observing team members on the job and providing coaching and feedback.
  • Managed schedules and supports daily activities and decisions related to customers' installation needs.
  • Maintained good relationships with installers and vendors.
  • Trained new associates on Lowe's processes, customer service expectations and behaviors, and proper equipment usage.
  • Observed associates interaction with customers to provide feedback, correct performance deficiencies, and coach appropriate behaviors in real-time.
  • Provided SMART customer service at all times through daily execution of Lowe's customer service policies, procedures and programs.
  • Built relationships with customer, installs and vendors.
  • Follow up with customers and vendors to communicate order status and resolve order issues.
  • Support customer service and sales during peak selling periods.
Education
Expected in
Associate of Arts: Business Management
College of Staten Island of The City University of New York - Staten Island, NY
GPA:

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Resume Overview

School Attended
  • College of Staten Island of The City University of New York
Job Titles Held:
  • Assistant Store Manager of Operations
  • Assistant Store Manager-Merchandising
  • Installed Sales Manager
Degrees
  • Associate of Arts

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