Dynamic and performance-driven professional with high integrity, strong work ethic, and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, managing operations, staffing, and inventory control in a retail store setting.
-Acts with Integrity and Builds Trust
-Drive for Results
-Developing Talents and Effective Teams
-Leading the business with Vision and Strategy
-Strategic Risk Taking and Resilience
-Paradoxical and Agile Thinking
-Deep Listening and Inquiry
-Lead by Example
-Bilingual, Fluent in English/Spanish
-Proficient in Kronos System
-Oversaw opening/closing operations and merchandising for multiple stores ranging from $4 million - $10 million dollars in annual revenue.
-Being placed within a new team with -6% in sales, ending the year with +12.59% increase plus a +6% increase from last year's -6% totaling +18.59% increase for 1 year.
-Culture Composite first in the district.
-Environment Composite first in the district
-Speed of checkout first in the district.
-Manage and direct the work of 60+ Associates while maintaining overall accountability.
-Oversee recruitment, hiring, and firing responsibilities and work with underperforming associates to redirect behaviors and enhance productivity.
-Oversee and be accountable for financial operations within the store (payroll, markdowns compliance, cash control, petty cash, KPI's, etc.)
-Develop and analyze strategic scheduling according to store payroll budget.
-Evaluate Associates' performance, recognizing Associates through reward and discipline.
-Oversee ongoing functional training of Associates within assigned areas.
-Drive sales and identify merchandising opportunities and challenges by reviewing sales reports, develop and coordinate action plans with input from peers to continually improve and strengthen store and associate performance.
-Plan daily work activities and allocate work assignments among Associates based on business needs. Ensure goals are met and store priorities are accomplished.
-Coach and develop Associates to improve both store and Associate performance and enhance Customer Experience.
-Manage the flow and distribution of all store merchandise to meet business needs.
-Facilitate open communication among Associates and management to build trust and effective teams.
-Strategically sourced, merchandised, and executed a successful Grand Store Opening.
-District Team Captain to promote and successfully execute TJX Credit Program.
-Facilitator of Coordinator Development Program to district.
Investigate alleged child abuse, neglect, and /or abandonment of children to determine if abusive or unsafe conditions exist and take appropriate actions to ensure the safety of children within the state-mandated timeframes.
Highly developed skills to include:
Experience working with children – To know how children act when under duress and can appropriately assess a child's condition.
Case management – How to logically go about each step of a process and can proceed with efficiency and urgency, know how to approach a situation with logical thinking and clear investigative skills. Know how to interpret certain responses and can read people well.
Organization skills – Organized and can keep track of different cases simultaneously.
Interpersonal communication skills – Very skilled communicator, both with adults and children. Highly skilled when speaking to and understand children who sometimes can't fully explain what they mean, and know how to interpret the nuances of an adult's dialogue.
Interviewingskills- In order to gain an understanding of the full extent of abuse, I interviewed people close to the case, such as family members, school teachers, doctors, and more. These interviews were frank and to the point, and they often included discussing sensitive subjects which helped with the investigations.
Testify in court-
If the state decides to press charges against the accused abusers, I often was required to testify in court against them. I had to present all information in a logical and clear manner so everyone involved in the case can understand.
-Responsible for maintaining public order and safety, enforcing the law, and preventing, detecting, and investigating criminal activities, apprehended suspects, prepared case reports and testified in courtroom hearings.
-Mediated domestic-related disturbances and protected victims from harm.
-Made arrests for violations of criminal laws and conducted background investigations.
-Responded to calls related to DWI, felonies, misdemeanors, domestic abuse.
Highly developed skills to include:
Integrity, active listening, persuasiveness, attention to detail, physical stamina, community awareness, critical thinking, Interpersonal communication, and morality.
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