assistant store manager of food services resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Seasoned Team Leader familiar with Automotive Manufacturing operations and best practices. Leads and motivates workers to meet challenging targets while maintaining strict quality standards. Knowledgeable about preventing waste, maximizing safety and keeping employee satisfaction high.

Cheerful and upbeat Food services manager with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving issues.

Result focused customer service professional with strength in fast adaptability and immediate retention of new information. Proactive leader with strengths in communication and conflict resolution. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

Detail-oriented with 20+ years of experience in service management. Successful team leader with deep knowledge of hiring and training protocols. Budget-conscious when cutting service costs without sacrificing top-notch quality.

  • POS systems operations
  • Stock management
  • Business Development
  • Records maintenance
  • Sales strategies
  • Customer Service
  • Issue resolution
  • Customer relations
  • Workforce Management
  • Customer retention
  • Sound judgment
  • Schedule management
  • Compensation/benefits administration
  • Supervision and training
  • Proficient in Kronos
  • Employee development
Assistant Store Manager of Food Services, 05/1993 to 08/2005
CarlsonTobyhanna, PA,
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Promoted and supported strong relationships with local community organizations in surrounding area.
  • Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
  • Minimized waste by employing specific expense-tracking and cost-control strategies.
  • Coached and developed store associates through formal and informal interactions.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
Team Leader, 07/2005 to Current
DonatosBrownsburg, IN,
  • Delegated daily tasks to team members to optimize group productivity.
  • Fostered positive employee relationships through effective communication, training and development coaching.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Inspected stock to identify imperfections, assign grades and determine issues with production.
  • Integrated process improvements to increase overall workflow.
Store Associate, 01/1992 to 02/1995
University Health Care SystemGrovetown, GA,
  • Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Increased customer service feedback scores by delivering outstanding service to customers daily.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Drove sales by successfully employing strategies such as upselling and cross-selling.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Medical Transcriptionist, 09/1993 to 02/1994
Neurology Consultants Of MontgomeryCity, STATE,
  • Reviewed diagnostic and procedural terminology for consistency with acceptable medical nomenclature.
  • Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
  • Made corrections when needed to grammar, spelling and syntax.
  • Edited drafts originating from speech recognition software to eliminate errors and improve flow.
  • Sought clarification from physicians and other hospital personnel for answers to any needed coding interpretations prior to abstracting records.
  • Recorded and filed patient data and medical records.
  • Attended training sessions geared to the position to improve skill set and increase speed and accuracy.
  • Reviewed patient records to check accuracy of information and implement updates.
  • Followed all federal and state guidelines for release of information.
  • Identified errors in reports which could compromise patient care.
  • Retrieved physician correspondence from dictation service and made edits when necessary.
Education and Training
: Business Administration, Expected in
Auburn University Of Montgomery - Montgomery , AL
: Business Administration And Management, Expected in
Troy State University Montgomery - Montgomery , AL

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Resume Overview

School Attended

  • Auburn University Of Montgomery
  • Troy State University Montgomery

Job Titles Held:

  • Assistant Store Manager of Food Services
  • Team Leader
  • Store Associate
  • Medical Transcriptionist


  • Some College (No Degree)
  • Some College (No Degree)

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