Assistant Store Manager Of Design Services Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Trend-setting Design Manager successful at listening to needs of clients and collaborating on creative visions. Bringing diverse knowledge base of design styles and techniques. Highly organized, proactive and punctual with team-oriented mentality.

  • People skills
  • Customer service
  • Working collaboratively
  • Organizational skills
  • Leadership
  • Time management
  • Relationship building
  • Space planning
  • POS system operation
  • Top seller
Assistant Store Manager of Design Services , 07/2017 to 01/2021
Perkins RestaurantsAlbert Lea, MN,
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Collaborated with visual merchandising team to develop strategies to drive profitability.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Collaborated with department heads to identify opportunity, develop timely solutions and create action plans.
  • Conducted analysis to address productivity and employee needs, resulting in improved employee morale.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Coached and developed store associates through formal and informal interactions.
  • Contributed to organizational initiative to achieve sales, budget and other targeted goals.
  • Assisted clients successfully by choosing furnishings consistent with preferences and budget.
  • Created custom design boards with attention to detail for visual representation, including samples of fabrics, wall finishes and flooring.
  • Provided complimentary in-home consultations to prospective clients to gather ideas and promote design services.
  • Selected furniture, light fixtures and accessories to create unique and inviting rooms to meet customer vision.
  • Collaborated closely with customers, adjusting plans as needed to satisfy client needs and requirements.
  • Exceed sales for the store consistently week by week/month by month.
  • Visited home sites when necessary to assess and fulfill customer needs.
Cashier, 08/2011 to 12/2018
Victoria's SecretCity, STATE,
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Resolved issues with cash registers, card scanners and printers.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Operated cash register, collected payments and provided accurate change.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
Stylest, 03/2015 to 07/2017
David's Bridal Inc.City, STATE,
  • Greeted each client and asked questions to determine fashion needs.
  • Maintained safety protocols by ensuring proper and safe handling of equipment and materials.
  • Scheduled appointments for customers.
  • Kept notes listing preferences and services provided to clients for quick reference.
  • Assisted bride in picking out perfect dress, groom's tuxedo and bridal party fashions.
  • Developed and maintained positive customer relationships through effective communication.
  • Assisted customers with locating merchandise and complementary items.
  • Steamed gowns and assisted brides in choosing flattering and fitting pieces.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Educated customers on product and service offerings.
  • Recommended optimal merchandise based on customer needs and desires.
  • Recommended merchandise to customers based on needs and preferences.
Education and Training
High School Diploma: , Expected in 06/2009
Northern Lebanon Senior High School - Fredericksburg, PA

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Resume Overview

School Attended
  • Northern Lebanon Senior High School
Job Titles Held:
  • Assistant Store Manager of Design Services
  • Cashier
  • Stylest
  • High School Diploma