Assistant Store Manager In Training resume example

Minimized resource and time losses by addressing employee or production issues directly, as well as implementing timely solutions using corporate resources.

• Applied security, safety and loss prevention strategies during shifts through shoulder-to-shoulder training.
• Responded to and resolved customer questions and concerns in a productive manner which emphasized working with the customer, not against them.
• Delivered successful training to more than ten employees during my two-year tenure, effectively assisting in the hiring and training of an entire staff.

Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every half hour; assumed responsibility of cleanliness delegation during the COVID-19 pandemic.

• Elevated customer loyalty by using strong communication and connection abilities to resolve customer problems.
• Trained new team members with positive reinforcement and respectful, encouraging coaching which emphasized partner well-being and customer satisfaction.
• Complied with standards for merchandising, stocking and storing product.
• Maintained regular and consistent attendance, resulting in recognition for stellar punctuality over the course of five years.
• Prioritized drink requests while managing interruptions through utilization of highly developed multi-tasking skills.
• Increased customer traffic per day by twenty percent over the span of one fiscal quarter with special displays and promotions.
• Cultivated ability to recall customers' names and address each by name.
• Pleasantly interacted with customers during hectic periods to promote a fun, positive environment that created a Third Place environment for customers and partners alike.
• Constantly expanded personal knowledge of coffee styles and varieties through the Coffee Academy program.

Recruited, interviewed and hired volunteers to fill positions in scheduling, catering, and vending.

• Championed volunteer achievements and drove performance through incentives regarding fundraising and scheduling.
• Recruited and trained new volunteers on volunteer program goals and objectives by sourcing the Marching Band and Centennial High School HOSA staff.
• Managed volunteer calendar and verified coverage of key roles during volunteer unavailability, which included last-minute changes and required flexibility.
• Uncovered opportunities for volunteer program improvement by soliciting staff feedback and evaluating volunteer performance for future events.
• Reviewed work prepared by volunteers and represented volunteers at meetings which acted as a liaison between volunteers and vendors.
• Coordinated logistics of scheduling, supplying and transporting volunteers.
• Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to volunteer and vending staff.