Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary
  • Agile and adaptable team leader with stellar customer service history, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
  • Results-focused Supervisor offering five consecutive years of experience leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.
  • High-energy leader bringing 5+ years of experience in people-facing settings. Set and enforce consistent standards and procedures to maintain staff satisfaction and performance targets. Diplomatic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
  • Dedicated Assistant Manager with experience managing 20+ employees. Leads by example, providing exceptional customer service. 3 years growing sales and profit margin for retail organizations.
  • Accomplished Assistant Manager with nearly 2 years of experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
  • Proactive retail manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assist senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
  • Recruiting and interviewing
  • Employee performance evaluations
  • Sales growth
  • Staff supervision
  • Project Management
  • Business administration
  • Budgeting
  • Business Development
  • Training
  • Search Engine Optimization
  • Operations management
  • Staff Management
  • Consulting
  • Strategic Planning
  • Financial Management
  • High Proficiency in Microsoft Office Products
  • High Proficiency in typing accurately and with speed
  • Excellent Customer Service skills
  • Bilingual, Moderate Proficiency in Spanish
Work History
08/2019 to Current
Assistant Store Manager in Training Leslie's Pool Supplies Cape Coral, FL,

Completed daily inventory counts to verify stock levels, address discrepancies and forecast future needs.

  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Monitored employee performance and developed improvement plans.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Advanced to keyholder and assistant manager-in-charge in manager's absence.
02/2019 to Current
Shift Supervisor Petco Watauga, TX,

Minimized resource and time losses by addressing employee or production issues directly, as well as implementing timely solutions using corporate resources.

  • Applied security, safety and loss prevention strategies during shifts through shoulder-to-shoulder training.
  • Responded to and resolved customer questions and concerns in a productive manner which emphasized working with the customer, not against them.
  • Delivered successful training to more than ten employees during my two-year tenure, effectively assisting in the hiring and training of an entire staff.
09/2015 to 02/2019
Barista Elior Mint Hill, NC,

Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every half hour; assumed responsibility of cleanliness delegation during the COVID-19 pandemic.

  • Elevated customer loyalty by using strong communication and connection abilities to resolve customer problems.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching which emphasized partner well-being and customer satisfaction.
  • Complied with standards for merchandising, stocking and storing product.
  • Maintained regular and consistent attendance, resulting in recognition for stellar punctuality over the course of five years.
  • Prioritized drink requests while managing interruptions through utilization of highly developed multi-tasking skills.
  • Increased customer traffic per day by twenty percent over the span of one fiscal quarter with special displays and promotions.
  • Cultivated ability to recall customers' names and address each by name.
  • Pleasantly interacted with customers during hectic periods to promote a fun, positive environment that created a Third Place environment for customers and partners alike.
  • Constantly expanded personal knowledge of coffee styles and varieties through the Coffee Academy program.
10/2016 to 10/2016
Volunteer Coordinator Caclv Nazareth, PA,

Recruited, interviewed and hired volunteers to fill positions in scheduling, catering, and vending.

  • Championed volunteer achievements and drove performance through incentives regarding fundraising and scheduling.
  • Recruited and trained new volunteers on volunteer program goals and objectives by sourcing the Marching Band and Centennial High School HOSA staff.
  • Managed volunteer calendar and verified coverage of key roles during volunteer unavailability, which included last-minute changes and required flexibility.
  • Uncovered opportunities for volunteer program improvement by soliciting staff feedback and evaluating volunteer performance for future events.
  • Reviewed work prepared by volunteers and represented volunteers at meetings which acted as a liaison between volunteers and vendors.
  • Coordinated logistics of scheduling, supplying and transporting volunteers.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to volunteer and vending staff.
Expected in
Biology: Pre-Medicine
Georgia Southern University - Statesboro, GA

Coursework in Biology, Chemistry, Medical Experience Fundamentals and Psychology.
Received Hope Scholarship for academic performance.

Expected in 05/2020
Associates: Biology
Georgia State University - Atlanta, GA

Coursework in high-level Biology, Organic Chemistry, Physics, and Neuroscience.
Graduated with 3.75 GPA
Dean's List Fall Semester 2019, Spring Semester 2020.
Received Hope Scholarship for academic performance.
Continuing education in Pre-Medicine Neuroscience.

Expected in 12/2023
Bachelors of Science in Neuroscience: Pre-Medicine
Georgia State University - Atlanta, GA

Coursework in Anatomy and Physiology, Neuroscience, Psychology, and Neuropsychology.
Professional development completed in medical experience and professionalism.
Minored in Psychology.
Graduated with 3.75 GPA
Received Hope Scholarship for academic performance.

  • ServSafe
  • First Aid/CPR Certified for Infant, Child, and Adult

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School Attended

  • Georgia Southern University
  • Georgia State University
  • Georgia State University

Job Titles Held:

  • Assistant Store Manager in Training
  • Shift Supervisor
  • Barista
  • Volunteer Coordinator


  • Biology
  • Associates
  • Bachelors of Science in Neuroscience

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