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Assistant Store Manager Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Results-oriented Assistant Store Manager offering 2 years of increasing revenue and profitability and managing loss and shrinkage. Well-versed in inventory control, buying and merchandising for perishable and non-perishable goods. Energetic and productive to thrive in customer-focused, fast-paced environment. Accomplished skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Accomplished Assistant Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments. Accomplished Assistant Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.

Accomplishments
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 150 staff members.
  • Achieved Assistant Store Manager through effectively working my way up in the ten years I have worked at Lowes.
Skills
  • Goals and Performance
  • Staff Supervision
  • Product and Service Sales
  • Business Development and Planning
  • Scheduling
  • Sales
  • Budgeting
  • Inventory Control
  • Store Management
  • Staff Management
  • Sales Training
  • Sales Goals
  • Process Improvement
  • Cash Handling
  • Store Merchandising
  • Point of Sale Systems
  • Sales and Marketing
  • Cash Register Operation
  • Store Operations
  • Product Knowledge
  • Visual Merchandising
  • Key Performance Indicators (KPIs)
  • Business Initiatives Proficiency
Work History
Assistant Store Manager, 05/2019 to Current
Restoration Hardware Troy, MI,
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Rotated merchandise and displays to feature new products and promotions.
  • Analyzed and interpreted store trends to facilitate planning.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Walked through store areas every [Timeframe] to identify and proactively resolve issues negatively impacting operations.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
  • Approved regular payroll submissions for employees.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
Front End Manager, 06/2017 to Current
Weis Markets, Inc. Cumberland, MD,
  • Oversaw cashier operations, bookkeeping and security.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Reviewed financial reports and trend forecasts.
  • Evaluated employee performance and made recommendations for improvements.
  • Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
  • Administered capital budget for store.
  • Motivated employees to perform at peak productivity with morale-boosting programs.
  • Standardized office structures and processes to promote collaboration and increased performance.
  • Coached employees through day-to-day work and complex problems.
  • Interpreted management directives to define and document administrative staff processes.
  • Worked with security staff and law enforcement on shoplifting and vandalism response.
  • Developed and implemented robust training and mentoring strategies.
  • Prepared reports to assist business leaders with key decision making and strategic operational planning.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
  • Maintained strong customer relations and effective customer service standards.
  • Recorded financial transactions and performed account reconciliations.
  • Compiled and maintained monetary and non-monetary reports and records with Genesis and Sterling.
  • Boosted participation in store loyalty program by 90% to improve customer brand engagement and overall sales.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Rejuvenated culture to realign procedures and improve customer service and satisfaction.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Monitored cash drawers in 12 checkout stations to verify adequate cash supply.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Maintained transaction security by verifying payment cards against identification.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Structured budget monitoring and cash movements to minimize security risks and maintain tight controls.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Prepared weekly employee work schedules for team members.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Installed Sales Manager, 05/2014 to Current
Lowes Home Improvement Stores City, STATE,
  • Trained employees on installation safety and equipment use.
  • Inventoried installation supplies before scheduling installations or ordering more.
  • Collaborated with marketing teams to sell specific products and packages.
  • Maintained relationships with return customers.
  • Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
  • Built relationships with customers and community to establish long-term business growth.
  • Devised sales strategies to increase points of distribution, shelf space, product positioning, consumer awareness, trial, conversion and user acquisition.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Facilitated business by implementing practical networking techniques.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
  • Managed accounts to retain existing relationships and grow share of business.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Delivered recommendations to long-term accounts to promote brand awareness to key audience.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
  • Identified prospects' needs and developed appropriate responses along with suitable information on products and services.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Organized promotional events and interacted with community to increase sales volume.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Drove team and company profits by developing and strengthening relationships with industry partners and potential clients.
  • Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Monitored sales team performance, analyzed sales data and reported information to area managers.
  • Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
Cabinet Specialist, 05/2010 to Current
Lowes Home Improvment City, STATE,
  • Estimated costs for custom cabinets design and installation.
  • Installation understanding
  • Blueprint design understanding
  • Worked with clients to design custom cabinets and budgets.
  • Interior design knowledge
  • Used 20/20 to design custom cabinet layouts and quotes for clients.
  • Budgeting expertise
  • Adjusted workflow and materials to meet production deadlines, coordinating additional resources to meet challenging timelines.
  • Maintained proper fit and appearance of cabinets and countertops to fit into desired installation area.
Education
No Degree: Nursing, Expected in
to
Hazard Community And Technical College - Hazard, KY
GPA:
High School Diploma: , Expected in 06/2003
to
Perry County Central High School - Hazard, KY
GPA:

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Resume Overview

School Attended
  • Hazard Community And Technical College
  • Perry County Central High School
Job Titles Held:
  • Assistant Store Manager
  • Front End Manager
  • Installed Sales Manager
  • Cabinet Specialist
Degrees
  • No Degree
  • High School Diploma