, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Goal-driven Assistant Store Manager with a 4 year record accomplishment in exceeding revenue and profit goals while controlling inventory shrinkage and loss percentages. Experienced in monitoring inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Enthusiastic, industrious and diligent management paired with skill and fortitude to thrive in dynamic, customer-centric work settings. Pragmatic Assistant Store Manager delivers exemplary sales and marketing skills to retail environment. Resourceful approach to working with peers, sales associates and upper management to promote organizational effectiveness. Detail-oriented focus on promoting effective sales, marketing and CRM opportunities.
Skills
POS systems operations
Stock management
Merchandising
Customer Service
Business Development
Strategic Planning
Workforce Management
Records maintenance
Sales strategies
Billing
Sales Techniques
Records management
Customer relations
Recruiting and hiring
Schedule management
Compensation/benefits administration
Supervision and training
Purchasing and planning
Marketing and Promotions
Hiring and Training
Management Team-Building
Sales Activities
Work History
Assistant Store Manager, 02/2021 to Current Batteries Plus, Llc – North Olmsted, OH,
Coached and developed store associates through formal and informal interactions.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing.
Reviewed monthly sales and performance reports to support operational planning and strategic decision-making.
Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
Measured goal achievement by evaluating daily cash flow, reviewing sales reports and producing financial statements.
Analytics Consultant, 07/2019 to Current Msci – Norman, OK,
Gathered and organized data to analyze current industry trends.
Analyzed and tracked data to prepare forecasts and identify trends.
Explained technical concepts to non-technical staff members in easy to understand language and concepts.
Met end-user goals by supporting strategic planning initiatives for applications.
Collected, tracked and evaluated current business and market trend data.
Managed diverse projects for data capture, storage and forecast analysis.
Established configuration knowledge base to improve functionality and streamline support capabilities through developing new system application overview.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Prioritized and organized tasks to efficiently accomplish service goals.
Manager on Duty, 08/2021 to 05/2022 Seward Co-Op – Minneapolis, MN,
Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
Trained employees in essential job functions.
Handled employee-related issues to improve performance, professional conduct and attendance reliability.
Initiated plans to improve customer relations, quality standards and service efficiency.
Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Conducted continuous reviews of accounts, procedures and personnel to optimize processes and improve performance.
Hired and trained new employees, demonstrating best methods for serving clients and guests.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Sales Associate, 02/2017 to 03/2020 Tire Discounters – Independence, KY,
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Sold various products by explaining unique features and educating customers on proper application.
Built and maintained relationships with peers and upper management to drive team success.
Answered incoming telephone calls to provide store, products and services information.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Acted as initial contact in addressing customer concerns.
Built trusting relationships with customers by making personal connections.
Met merchandise processing standards and maintained organized and accessible work area.
Education
Bachelor of Arts: Political Science And Government, Expected in 06/2023 Florida Atlantic University - Boca Raton, FL GPA:
High School Diploma: , Expected in 06/2018 Monarch High School - Coconut Creek, FL, GPA:
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