Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Motivated Assistant Manager with over 10 years of experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Skills
  • Staff management
  • Order management
  • POS systems operations
  • Relationship building and management
  • Customer service
  • Inventory Control
  • Training
  • Operations
  • Business initiatives proficiency
  • Employee scheduling
  • Database management
  • Goals and performance
  • Product and Service Sales
Education
Jolie Health And Beauty Academy Wilkes-barre, PA Expected in Licensed Certification : Esthetics - GPA :
Mid Valley Secondary Center Throop, PA Expected in High School Diploma : - GPA :
Work History
Restoration Hardware - Assistant Store Manager
Tracy, CA, 01/2017 - Current
  • Applied performance data to evaluate and improve operations & sales, target to current business conditions and forecast needs
  • Helped with planning schedules and delegating assignments to meet coverage and service demands
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures
  • Walked through store areas daily to identify and proactively resolve issues negatively impacting operations
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions
  • Lead cross-department initiatives to develop and train store associates to increase employee knowledge and engagement
  • Managed inventory within areas of responsibility through the use of various sales reports and analysis tools
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Lowe's Companies, Inc. - Department Manager- Customer Service
Cincinnati, OH, 01/2014 - 01/2017
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies
  • Cultivated positive rapport with employees to boost company morale and promote employee retention
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition
  • Secure appropriate staff coverage by creating and adjusting weekly schedules
  • Overseeing handling cash deposits and outflow for the business
  • Responsible for increasing sales and maximizing profit margins through sales reports, store promotions/programs, and managing inventory
  • Teach and train associates to utilize planograms and merchandising tools to maintain visual standards
Sprouts Farmers Market - Installed Sales Coordinator
Grand Junction, CO, 01/2009 - 01/2014
  • Coordinated installations, including review and completion of related paperwork
  • Assisted with employee training and coaching in Installed Sales program
  • Operated and served as subject matter expert on in-store order management system
  • Confirmed customer satisfaction by utilizing targeted follow-up methods after installs
  • Responsible for coordinating and scheduling installations with vendors and independent contractors by reviewing and managing contracts/order management to maximize customer satisfaction
  • Maintained inventory integrity for by store by ensuring and verifying correct product was staged and counted for leaving the building by installers
  • Acted as point of contact with vendors or customer regarding returns, payments, or contact fulfillments and responsible for payments and invoices upon job completion
Lowe's - Head Cashier
City, STATE, 01/2007 - 01/2009
  • Mentor new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers
  • Trained, mentor and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions
  • Developed standard operating procedures
  • Helped management develop employee improvement plans to motivate team members to higher levels of performance
  • Oversaw group of cashiers and service staff, supervising performance, correcting problems and boosting efficiency to optimize team operations and dynamics
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers

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Resume Overview

School Attended

  • Jolie Health And Beauty Academy
  • Mid Valley Secondary Center

Job Titles Held:

  • Assistant Store Manager
  • Department Manager- Customer Service
  • Installed Sales Coordinator
  • Head Cashier

Degrees

  • Licensed Certification
  • High School Diploma

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