Motivated Assistant Manager with over 10 years of experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Skills
Staff management
Order management
POS systems operations
Relationship building and management
Customer service
Inventory Control
Training
Operations
Business initiatives proficiency
Employee scheduling
Database management
Goals and performance
Product and Service Sales
Education
Jolie Health And Beauty AcademyWilkes-barre, PAExpected in ā āLicensed Certification:Esthetics - GPA:
Mid Valley Secondary CenterThroop, PAExpected in ā āHigh School Diploma: - GPA:
Work History
Restoration Hardware - Assistant Store Manager Tracy, CA, 01/2017 - Current
Applied performance data to evaluate and improve operations & sales, target to current business conditions and forecast needs
Helped with planning schedules and delegating assignments to meet coverage and service demands
Met or surpassed business targets regularly through employee engagement and forward-thinking planning
Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses
Promoted professional growth and facilitated talent development of each associate to drive performance excellence
Reviewed performance data to monitor and measure productivity, goal progress and activity levels
Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures
Walked through store areas daily to identify and proactively resolve issues negatively impacting operations
Increased efficiency and team productivity by promoting adherence to operational best practices and company policies
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
Handled customer service by dealing with complaints, organizing stock and answering customer questions
Lead cross-department initiatives to develop and train store associates to increase employee knowledge and engagement
Managed inventory within areas of responsibility through the use of various sales reports and analysis tools
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Lowe's Companies, Inc. - Department Manager- Customer Service Cincinnati, OH, 01/2014 - 01/2017
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
Increased efficiency and team productivity by promoting adherence to operational best practices and company policies
Cultivated positive rapport with employees to boost company morale and promote employee retention
Motivated associates to consistently deliver effective selling behaviors through coaching and recognition
Secure appropriate staff coverage by creating and adjusting weekly schedules
Overseeing handling cash deposits and outflow for the business
Responsible for increasing sales and maximizing profit margins through sales reports, store promotions/programs, and managing inventory
Teach and train associates to utilize planograms and merchandising tools to maintain visual standards
Coordinated installations, including review and completion of related paperwork
Assisted with employee training and coaching in Installed Sales program
Operated and served as subject matter expert on in-store order management system
Confirmed customer satisfaction by utilizing targeted follow-up methods after installs
Responsible for coordinating and scheduling installations with vendors and independent contractors by reviewing and managing contracts/order management to maximize customer satisfaction
Maintained inventory integrity for by store by ensuring and verifying correct product was staged and counted for leaving the building by installers
Acted as point of contact with vendors or customer regarding returns, payments, or contact fulfillments and responsible for payments and invoices upon job completion
Lowe's - Head Cashier City, STATE, 01/2007 - 01/2009
Mentor new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers
Trained, mentor and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions
Developed standard operating procedures
Helped management develop employee improvement plans to motivate team members to higher levels of performance
Oversaw group of cashiers and service staff, supervising performance, correcting problems and boosting efficiency to optimize team operations and dynamics
Restocked, arranged and organized merchandise in front lanes to drive product sales
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
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