LiveCareer-Resume

assistant store manager resume example with 2+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Skills
  • Administrative Management
  • Policy Development and Enforcement
  • Records Organization and Management
  • Originality and Creativity
  • Department Oversight
  • Employee Motivation
  • Sales Tracking
  • Decision Making
  • Verbal and Written Communication
  • Customer Relations
  • Product Transportation
  • Needs Assessment
  • Direct Sales
  • Purchasing Leadership
  • Multitasking and Prioritization
  • POS Terminal Operations
  • Money Handling
  • Materials Planning and Logistics
  • Staff Scheduling
  • Business Leadership
  • Budget Control
  • Training Management
  • Goal Setting
  • Sales Promotion
  • Team Leadership
  • Supplier Monitoring
Work History
02/2022 to Current Assistant Store Manager The Furniture Mart | Maplewood, MN,
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Analyzed and interpreted store trends to facilitate planning.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Approved regular payroll submissions for employees.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
12/2020 to 02/2022 BOH Manager Iron Hill Brewery | Lancaster, PA,
  • Followed operational procedures and enforced product standards, quality and consistency.
  • Organized stockroom for quick and safety-centered workflow and prepared for company inspections.
  • Accepted merchandise and entered appropriate coding into company tracking system.
  • Supported smooth front end activities through steady product flow and accurate pricing.
  • Packed and unpacked shipments, collaborating with chick-fil-a supply on discrepancies and kept precise log of receipts.
  • Motivated staff to perform at peak efficiency and quality.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Maximized quality assurance by completing frequent line checks.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Verified prepared food met standards for quality and quantity before serving to customers.
11/2019 to 10/2020 Cross Trainer BurgerFi | City, STATE,
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
  • Inspected dishes and utensils for cleanliness.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Expected in 05/2021 High School Diploma | Dunwoody High School, Dunwoody, GA, GPA:
Certifications
  • Sersafe Certified 2021-2026
Languages
English:
Native or Bilingual
Negotiated:
Spanish:
Native or Bilingual
Negotiated:

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Resume Overview

School Attended

  • Dunwoody High School

Job Titles Held:

  • Assistant Store Manager
  • BOH Manager
  • Cross Trainer

Degrees

  • High School Diploma

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