To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Skills
Administrative Management
Policy Development and Enforcement
Records Organization and Management
Originality and Creativity
Department Oversight
Employee Motivation
Sales Tracking
Decision Making
Verbal and Written Communication
Customer Relations
Product Transportation
Needs Assessment
Direct Sales
Purchasing Leadership
Multitasking and Prioritization
POS Terminal Operations
Money Handling
Materials Planning and Logistics
Staff Scheduling
Business Leadership
Budget Control
Training Management
Goal Setting
Sales Promotion
Team Leadership
Supplier Monitoring
Work History
Assistant Store Manager, 02/2022 - Current The Furniture Mart – Maplewood, MN,
Maintained positive customer relationships by responding quickly to customer service inquiries.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
Analyzed and interpreted store trends to facilitate planning.
Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Approved regular payroll submissions for employees.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Processed payments for credit and debit cards and returned proper change for cash transactions.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
BOH Manager, 12/2020 - 02/2022 Iron Hill Brewery – Lancaster, PA,
Followed operational procedures and enforced product standards, quality and consistency.
Organized stockroom for quick and safety-centered workflow and prepared for company inspections.
Accepted merchandise and entered appropriate coding into company tracking system.
Supported smooth front end activities through steady product flow and accurate pricing.
Packed and unpacked shipments, collaborating with chick-fil-a supply on discrepancies and kept precise log of receipts.
Motivated staff to perform at peak efficiency and quality.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Oversaw food preparation and monitored safety protocols.
Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Maximized quality assurance by completing frequent line checks.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Verified prepared food met standards for quality and quantity before serving to customers.
Cross Trainer , 11/2019 - 10/2020 BurgerFi – City, STATE,
Cultivated warm relationships with regular customers.
Worked with POS system to place orders, manage bills and handle complimentary items.
Explained menu items and suggested appropriate options for food allergy concerns.
Bussed and reset tables to keep dining room and work areas clean.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Used slow periods to restock supplies, ice, trays and delivery bags.
Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
Inspected dishes and utensils for cleanliness.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
High School Diploma: , Expected in 05/2021 - Dunwoody High School - Dunwoody, GA, GPA:
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