Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

  • Team leadership and coaching
  • Maximizing profitability
  • Relationship building and management
  • Order management
  • Customer-oriented
  • Staff training and development
  • Goals and performance
  • Merchandising
  • Bank deposit procedures
  • Operations
  • Store displays
  • POS systems
  • Strategic thinker
  • Opening and closing procedures
  • Decision-making skill
  • Quality Assurance
  • Inventory Control
  • Dependable and reliable
  • Accurate money handling
  • Stock management
  • Strong multi-tasking
  • Meticulously detail-oriented
  • Scheduling knowledge
  • Inventory Management
Work History
12/2020 to Current
Assistant Store Manager Ross Stores, Inc Nashville, TN,
  • Assistant Manager of a 13 million dollar store, and a 18 million dollar site.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for over 80 new employees.
  • Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.
  • Verified completion of weekly schedules through strategic staffing streamlining to maintain payroll at 90-100%.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Created visual store strategy based on market trends.
  • Planned out sales cycles to develop and service accounts by using product marketing, prospecting, promotion and merchandising for product awareness and placement.
  • Set sales quotas, established performance expectations and visited retailers to optimize sales and customer service.
  • Managed merchandising standards and maintained consistency in each floorset.
06/2019 to Current
Store Manager Rue21, Inc. Green Bay, WI,
  • Optimized store displays and appearance via strategic merchandising.
  • Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Trained new employees on proper protocols and customer service standards.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Exceeded sales / credit goals and accomplished business objectives by inspiring staff and promoting target products.
10/2018 to 10/2018
Full Time Assistant Ascena Retail Group Carmel, IN,
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Processed stock for new floor sets.
05/2013 to 09/2018
Co Manager Loft Outlet City, STATE,
  • Modeled effective leadership to gain commitment to store goals and training to exceed industry standards.
  • Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
  • Upheld company customer service standards to provide customers with outstanding service and friendly environment.
  • Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
Expected in 05/2013
High School Diploma:
Jefferson County High School - Dandridge, TN
Expected in 05/2014
: Cosmetology
Paul Mitchell The School - Knoxville, TN,

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School Attended

  • Jefferson County High School
  • Paul Mitchell The School

Job Titles Held:

  • Assistant Store Manager
  • Store Manager
  • Full Time Assistant
  • Co Manager


  • High School Diploma

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