Montgomery Street, San Francisco, CA 94105
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Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
- Team leadership and coaching
- Maximizing profitability
- Relationship building and management
- Order management
- Customer-oriented
- Staff training and development
- Goals and performance
- Merchandising
- Bank deposit procedures
- Operations
- Store displays
- POS systems
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- Strategic thinker
- Opening and closing procedures
- Decision-making skill
- Quality Assurance
- Inventory Control
- Dependable and reliable
- Accurate money handling
- Stock management
- Strong multi-tasking
- Meticulously detail-oriented
- Scheduling knowledge
- Inventory Management
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12/2020 to Current Assistant Store Manager Ross Stores, Inc – Nashville, TN,
- Assistant Manager of a 13 million dollar store, and a 18 million dollar site.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for over 80 new employees.
- Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.
- Verified completion of weekly schedules through strategic staffing streamlining to maintain payroll at 90-100%.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Controlled store inventory and reviewed cash handling and operations reports.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Created visual store strategy based on market trends.
- Planned out sales cycles to develop and service accounts by using product marketing, prospecting, promotion and merchandising for product awareness and placement.
- Set sales quotas, established performance expectations and visited retailers to optimize sales and customer service.
- Managed merchandising standards and maintained consistency in each floorset.
06/2019 to Current Store Manager Rue21, Inc. – Green Bay, WI,
- Optimized store displays and appearance via strategic merchandising.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Trained new employees on proper protocols and customer service standards.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Exceeded sales / credit goals and accomplished business objectives by inspiring staff and promoting target products.
10/2018 to 10/2018 Full Time Assistant Ascena Retail Group – Carmel, IN,
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
- Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
- Processed stock for new floor sets.
05/2013 to 09/2018 Co Manager Loft Outlet – City, STATE,
- Modeled effective leadership to gain commitment to store goals and training to exceed industry standards.
- Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
Expected in 05/2013 High School Diploma:
Jefferson County High School - Dandridge, TN
GPA:
Expected in 05/2014 : Cosmetology
Paul Mitchell The School - Knoxville, TN,
GPA:
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