Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Skills
Team leadership and coaching
Maximizing profitability
Relationship building and management
Order management
Customer-oriented
Staff training and development
Goals and performance
Merchandising
Bank deposit procedures
Operations
Store displays
POS systems
Strategic thinker
Opening and closing procedures
Decision-making skill
Quality Assurance
Inventory Control
Dependable and reliable
Accurate money handling
Stock management
Strong multi-tasking
Meticulously detail-oriented
Scheduling knowledge
Inventory Management
Work History
12/2020 to Current
Assistant Store ManagerRoss Stores, Inc – Nashville, TN,
Assistant Manager of a 13 million dollar store, and a 18 million dollar site.
Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for over 80 new employees.
Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.
Verified completion of weekly schedules through strategic staffing streamlining to maintain payroll at 90-100%.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Controlled store inventory and reviewed cash handling and operations reports.
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Created visual store strategy based on market trends.
Planned out sales cycles to develop and service accounts by using product marketing, prospecting, promotion and merchandising for product awareness and placement.
Set sales quotas, established performance expectations and visited retailers to optimize sales and customer service.
Managed merchandising standards and maintained consistency in each floorset.
06/2019 to Current
Store ManagerRue21, Inc. – Green Bay, WI,
Optimized store displays and appearance via strategic merchandising.
Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Trained new employees on proper protocols and customer service standards.
Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
Exceeded sales / credit goals and accomplished business objectives by inspiring staff and promoting target products.
10/2018 to 10/2018
Full Time Assistant Ascena Retail Group – Carmel, IN,
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Created inviting environment for customers by maintaining store organization and cleanliness.
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Processed stock for new floor sets.
05/2013 to 09/2018
Co ManagerLoft Outlet – City, STATE,
Modeled effective leadership to gain commitment to store goals and training to exceed industry standards.
Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
Upheld company customer service standards to provide customers with outstanding service and friendly environment.
Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
Marked-down clearance items and relocated merchandise to proper store areas.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
Education
Expected in 05/2013
High School Diploma: Jefferson County High School - Dandridge, TN GPA:
Expected in 05/2014
: Cosmetology Paul Mitchell The School - Knoxville, TN, GPA:
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