Goal-driven Assistant Store Manager with [Number]-year record of accomplishment in exceeding revenue and profit goals while controlling inventory shrinkage and loss percentages. Experienced in monitoring inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Enthusiastic, industrious and diligent management paired with skill and fortitude to thrive in dynamic, customer-centric work settings. Pragmatic Assistant Store Manager delivers exemplary sales and marketing skills to retail environment. Resourceful approach to working with peers, sales associates and upper management to promote organizational effectiveness. Detail-oriented focus on promoting effective sales, marketing and CRM opportunities. Professional Assistant Store Manager with [Number] years' experience in training and managing [Industry] staff. Exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented in ensuring performance complies with applicable standards, rules and regulations.
Skills
Stock management
POS systems operations
Customer Service
Billing
Customer relations
Issue resolution
Business Development
Sales Techniques
Merchandising
Workforce Management
Strategic Planning
Profit and loss accountability
Employee development
Sound judgment
Purchasing and planning
Supervision and training
Performance improvements
Schedule management
Recruiting and hiring
Policy/program development
Performance Management
Experience
11/2001 to 05/2020
Assistant Store ManagerSalvation Army Usa – Walled Lake, MI,
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
Recruited and hired individuals demonstrating passion, dedication and added value to team.
Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
Collaborated with department heads to identify opportunity, develop timely solutions and create action plans.
Promoted and supported strong relationships with local community organizations in surrounding area.
Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
Conducted analysis to address productivity and employee needs, resulting in improved employee morale.
Encouraged professional growth and talent development in associates to increase performance in all areas.
Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Handled scheduling for two store shifts across 7-day work weeks to promote proper and adequate staffing.
Coached and developed store associates through formal and informal interactions.
Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
03/1987 to 11/2001
Fresh Food ManagerLove's Travel Stops & Country Stores, Inc. – Big Cabin, OK,
Established and managed objectives for team production and customer service.
Followed all food safety and health code standards.
Kept inventory purchases in line with demand to minimize loss.
Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
Responded to customer inquiries and delivered appropriate information after carefully researching issues.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
Guided and supported [Number] staff members to consistently achieve team and personal goals.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Increased store sales [Number]% by cross-selling complementary items.
Checked inventory system to locate items at other stores, improving sales rates [Number]%.
Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
Determined complete order accuracy by examining merchandise to verify price and quantity.
Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
Maintained safe, organized store by keeping aisles free of merchandise and boxes.
Achieved sales goals and business objectives by motivating staff and promoting [Product or Service].
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Increased sales on consistent basis by developing key customer relationships.
Researched out-of-stock items to find additional inventory in other store locations.
03/1985 to 01/1987
Machine OperatorScientific Games – Oregon, OH,
Selected proper cutting tools, calculating parameters to manufacture components and parts.
Read and understood blueprints, product specifications and tooling instructions to plan correct operational sequences and prevent materials waste.
Removed and replaced worn machine accessories to keep products within desired tolerances.
Used bolts, shackles and clamps to connect pulleys and blocks to fixed overhead structures.
Rigged equipment, connected hoses and delivered product to various locations.
Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
Operated various [Type] gauges to inspect pieces after production completion.
Operated multiple fabricating machines, including cutoff saws, shears, rolls, brakes, presses and forming or spinning machines.
Painted and applied protective coatings to various parts to prevent water, oxygen and electrolytes from coming in contact with metal.
Maintained assigned equipment and performed daily inspections to increase equipment lifetimes and cut costs [Number]%.
Lubricated parts and performed minor maintenance to improve machine function.
Fastened and adjusted jigs and stops on machine tables to facilitate positioning of materials.
Operated hand trucks, forklifts and scissor lifts.
Recognized defective material and reported issues to management to facilitate prompt resolution.
Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
Completed product assembly according to standardized procedures.
Set up and operated production equipment according to daily work orders and safety procedures.
Calibrated and adjusted equipment using tools such as calipers, micrometers, height gauges, protractors and ring gauges.
Built and packaged products to comply with multiple work orders and deadlines.
Education and Training
Expected in
High School Diploma: Cedar Grove Academy - Mobile, AL, GPA:
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