Assistant Store Manager resume example with 7+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Seasoned retail supervisor with strong history of leading high-performance teams to meet and exceed sales, service and operational objectives. Diligent about monitoring shrinkage, managing records and keeping teams productive and motivated. Focused on driving revenue growth with proactive and strategic approaches.
Skills
POS systems operations
Stock management
Customer relations
Issue resolution
Sales strategies
Merchandising
Records management
Leadership development
Driving business growth
Store growth planning
Customer outreach
Creating store processes
CCTV
Security systems
Relationship development
Invoice generation
RFI Scanners
Organization
Inventory management
Problem resolution
Supervision
Customer service
Team building
Communications
Team management
Experience
Assistant Store Manager, 06/2020 to Current Salvation Army Usa – Wyandotte, MI,
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
Coached and developed store associates through formal and informal interactions.
Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
Led teams in planning, implementation and execution of merchandising and operating initiatives.
Processed credit and debit card payments and returned proper change for cash purchases.
Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
Assistant Store Manager, 10/2017 to 06/2020 Salvation Army Usa – Ansonia, CT,
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
Coached and developed store associates through formal and informal interactions.
Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
Conducted analysis to address productivity and employee needs which resulted in improved employee morale.
Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
Processed credit and debit card payments and returned proper change for cash purchases.
Led teams in planning, implementation and execution of merchandising and operating initiatives.
Promoted and supported strong relationships with local community organizations in surrounding area.
Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
Store Manager Trainer, 06/2013 to 06/2017 Family Dollar Stores Inc. – City, STATE,
Cross-trained employees to do other jobs within business, increasing job skills and productivity.
Identified and communicated to management regarding areas needing additional training.
Conducted personnel performance appraisals to assess training needs and build career paths.
Conducted training needs assessments to identify individuals' current level of skill compared to required competency for position.
Evaluated and communicated trainee participation and performance in reports to management.
Established and exceeded organizational performance and individual performance goals.
Interviewed and hired team members which demonstrated dedication and added value to team.
Performed variety of management functions including, inventory management, protecting company's assets, merchandising integrity, overall facility cleanliness and maintenance and completing HR responsibilities.
Equipped sales associates with knowledge and motivation to make sales by establishing recognition-rich culture.
Awarded certificates to employees who completed training to recognize accomplishments, boosting motivation and retention.
Conducted ongoing evaluations to determine effectiveness of programs and make recommendations for necessary modifications.
Implemented variety of skills to equip and enable employees to bring their best to work every day.
Trained employees on new software with minimum level of frustration and training friction.
Replenished inventory with focus on addressing customer needs.
Bent, lifted, opened, and moved [Type] products weighing up to [Number] pounds.
Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
Identified safety hazards and notified management to determine proper resolution of issues.
Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
Examined incoming shipments to verify quality and quantity and returned unacceptable items to suppliers for refund or replacement.
Managed vendor relationships to support supply chain and maintain product quality.
Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
Communicated effectively with members of public in often crowded and noisy environments.
Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
Reordered stock to replenish inventory without interruption to production
Education and Training
High School Diploma: , Expected in 06/2001 Pine Grove Area High School - Pine Grove, PA GPA:
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