Assistant Store Manager resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
27+ years experience auto parts sales, customer service, 16 years warehouse distribution/management. Jeep specific. Sales of replacement Jeep parts back to 1941. Overseeing full operations related to shipping and receiving, FTL/LTL. UPS & FedEx shipping software & Logistics experience. AS400, ADP, AllData. Excellent customer service skills with sales increase year over year. Forklift certified Leadership of up to 10 warehouse staff and 2 sales staff. worked directly with independent repair shops & body shops to get correct parts to complete their jobs. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Skills
Warehouse management, distribution, sales - 15+ years
Automotive knowledge, excellent customer service skills - 30+ years
Shipping receiving logistics - 15+ years
Store Opening and Closing
POS Systems
Inventory Control
Customer Service Management
Experience
10/2022 to CurrentAssistant Store ManagerModani Furniture | Philadelphia, PA,
Prepared staff work schedules and assigned team members to specific duties.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Delegated work to staff, setting priorities and goals.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Handled scheduling for store shifts to achieve adequate staffing.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Handled complaints from customers by empathetically listening, recording details and offering solutions.
Delegated assignments based on team strengths to optimize floor coverage and service levels.
Answered customer questions and addressed problems and complaints in person and via phone.
01/2022 to 09/2022Service AdvisorLithia Motors | Zephyrhills, FL,
Updated databases with new and modified customer data.
Recommended additional, useful services to customers to increase overall sales.
Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Answered phone calls and responded to questions and concerns.
Collected deposits or payments and arranged for billing.
Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
Conferred with customers by telephone or in person to provide information about products or services and take orders.
Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Determined accurate prices for vehicle mods, customer services, consistently searching for deals and best prices.
Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
Handled telephone inquiries regarding appointments and work in process.
Explained amount for expected services and provided detailed answers to customer questions.
02/2008 to 10/2021Branch ManagerPac-Van, Inc. | Chicago Heights, IL,
Manage all warehouse shipping/ receiving team
Inventory management
Receiving product into inventory
Perpetual inventory adjustments via WMS
Order fulfillment daily
Lead sales representative
Making sure product is packed and shipped properly on customer orders, stock orders and drop shipments.
Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
Disciplined employees to encourage compliance with company policies and procedures.
Increased efficiency and drove branch revenue by optimizing daily operations.
Managed and inspired team members to perform to full potential, driving branch profitability.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
Assigned duties to employees and examined work for accuracy, neatness and timeliness.
Planned work schedules to maintain adequate staffing levels.
05/1996 to 02/2008Parts AdvisorFabick Cat | Troy, IL,
Front counter retail parts sales
Wholesale service centers & body shop sales
Back parts service counter sales
Shipping/receiving/stocking/parts delivery
Placed inventory numbers on parts to properly identify items for counter associates.
Received and stocked incoming merchandise, arranging items in correct locations.
Performed complimentary services, battery installation, testing and wiper installations.
Alerted customers to companion part requirements and specials, exposed customers to full product line and patiently explained parts use and installation when asked.
Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
Advised retail, wholesale and internal automotive parts customers in parts selection, immediately expedited out-of-stock parts and supplied parts to requestors promptly.
Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
Coordinated and executed daily parts deliveries to local businesses.
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