Assistant Store Manager resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

27+ years experience auto parts sales, customer service, 16 years warehouse distribution/management. Jeep specific. Sales of replacement Jeep parts back to 1941. Overseeing full operations related to shipping and receiving, FTL/LTL. UPS & FedEx shipping software & Logistics experience. AS400, ADP, AllData. Excellent customer service skills with sales increase year over year. Forklift certified Leadership of up to 10 warehouse staff and 2 sales staff. worked directly with independent repair shops & body shops to get correct parts to complete their jobs. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

  • Warehouse management, distribution, sales - 15+ years
  • Automotive knowledge, excellent customer service skills - 30+ years
  • Shipping receiving logistics - 15+ years
  • Store Opening and Closing
  • POS Systems
  • Inventory Control
  • Customer Service Management

10/2022 to Current Assistant Store Manager Modani Furniture | Philadelphia, PA,
  • Prepared staff work schedules and assigned team members to specific duties.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Delegated work to staff, setting priorities and goals.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Answered customer questions and addressed problems and complaints in person and via phone.
01/2022 to 09/2022 Service Advisor Lithia Motors | Zephyrhills, FL,
  • Updated databases with new and modified customer data.
  • Recommended additional, useful services to customers to increase overall sales.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Answered phone calls and responded to questions and concerns.
  • Collected deposits or payments and arranged for billing.
  • Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
  • Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Determined accurate prices for vehicle mods, customer services, consistently searching for deals and best prices.
  • Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
  • Handled telephone inquiries regarding appointments and work in process.
  • Explained amount for expected services and provided detailed answers to customer questions.
02/2008 to 10/2021 Branch Manager Pac-Van, Inc. | Chicago Heights, IL,
  • Manage all warehouse shipping/ receiving team
  • Inventory management
  • Receiving product into inventory
  • Perpetual inventory adjustments via WMS
  • Order fulfillment daily
  • Lead sales representative
  • Making sure product is packed and shipped properly on customer orders, stock orders and drop shipments.
  • Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
  • Disciplined employees to encourage compliance with company policies and procedures.
  • Increased efficiency and drove branch revenue by optimizing daily operations.
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Assigned duties to employees and examined work for accuracy, neatness and timeliness.
  • Planned work schedules to maintain adequate staffing levels.
05/1996 to 02/2008 Parts Advisor Fabick Cat | Troy, IL,
  • Front counter retail parts sales
  • Wholesale service centers & body shop sales
  • Back parts service counter sales
  • Shipping/receiving/stocking/parts delivery
  • Placed inventory numbers on parts to properly identify items for counter associates.
  • Received and stocked incoming merchandise, arranging items in correct locations.
  • Performed complimentary services, battery installation, testing and wiper installations.
  • Alerted customers to companion part requirements and specials, exposed customers to full product line and patiently explained parts use and installation when asked.
  • Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
  • Advised retail, wholesale and internal automotive parts customers in parts selection, immediately expedited out-of-stock parts and supplied parts to requestors promptly.
  • Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
  • Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
  • Coordinated and executed daily parts deliveries to local businesses.
Education and Training
Expected in 06/1992 or | , Sparks, Nevada GPA:
Expected in High | Sparks High School, , GPA:

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Resume Overview

School Attended

  • Sparks High School

Job Titles Held:

  • Assistant Store Manager
  • Service Advisor
  • Branch Manager
  • Parts Advisor


  • or
  • High

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