Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Originality and Creativity
Time Management
Human Resources Oversight
Work Planning and Prioritization
Performance Monitoring and Evaluation
Business Leadership
Management Training
Verbal and Written Communication
Hiring and Training
Customer Service
Retail Operations
Store Organization
Money Handling
Customer Relations
Work History
06/2020 to 05/2022
Assistant Store ManagerJack Flash – Danville, IL,
Maintained positive customer relationships by responding quickly to customer service inquiries.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
Rotated merchandise and displays to feature new products and promotions.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Processed payments for credit and debit cards and returned proper change for cash transactions.
Reconciled daily sales transactions to balance and log day-to-day revenue.
01/2020 to 05/2022
Store ManagerGoodwill Industries Of Central Oklahoma – Ada, OK,
Managed inventory control, cash control and store opening and closing procedures.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Completed point of sale opening and closing procedures.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Approved regular payroll submissions for employees.
Rotated merchandise and displays to feature new products and promotions.
Supervised guests at front counter, answering questions regarding products.
Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Protected store from loss or theft by setting and enforcing clear security policies.
Rotated stock to achieve optimum appeal and minimize shrinkage.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
02/2018 to 01/2020
Assistant ManagerLong John Silvers – Bryan, TX,
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
08/2017 to 01/2018
Lead Sales AssociatePalmer Donavin – North Jackson, OH,
Trained, coached and mentored new sales associates for maximum performance.
Provided exceptional customer service to foster client loyalty and satisfaction.
Monitored sales team performance and provided constructive feedback.
Kept detailed track of sales and customer information in company system.
Reported sales data to upper management for review.
Managed efficient cash register operations.
Answered customer questions about products and services, helped locate merchandise and promoted key items.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Built customer loyalty and retention by delivering excellent shopping experiences.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Listened to customer needs and desires to identify and recommend optimal products.
Provided exceptional services and pleasant shopping experiences to retail customers.
Assisted customers with signing up for store loyalty programs and provided details about key benefits.
Prioritized helping customers over completing other routine tasks in store.
Monitored customers for signs of security concerns and escalated issues to management.
Greeted customers, helped locate merchandise and suggested suitable options.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Balanced and organized cash register by handling cash, counting change and storing coupons.
Informed customers of current store promotions to encourage additional sales purchases.
Displayed merchandise by arranging in appealing ways to boost sales.
Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Supported loss prevention goals by monitoring shopper behavior.
Education
Expected in to to
No Degree: Medical Assisting Virgin College - Macon, GPA:
Dean's List, Fall 2013
Awarded Most Helpful, Career Development, 2013
Expected in 05/2023 to to
Associate of Applied Science: Business Administration Miller-Motte College - Macon, GPA:
Dean's List 2022
Completed professional development in Career Development
Completed Business Law, management for success, customer relations & services, introduction to economics, human resource, & marketing, and sales principle all with A's
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