Goal-driven Store Manager with an over 20-year record of accomplishment in exceeding revenue and profit goals while controlling inventory shrinkage and loss percentages. Experienced in monitoring inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Enthusiastic, industrious and diligent management paired with skill and fortitude to thrive in dynamic, customer-centric work settings.
Skills
Inventory Control
Mentoring and Coaching
POS Systems
Shift Scheduling
Store Opening and Closing
Pricing and Markdowns
Team Building and Leadership
Assignment Delegation
Strategic Merchandising
Hiring and Training
Problem-Solving
POS Systems Operations
Marketing and Promotions
Work Planning and Prioritization
Retail Operations
Stock Management
Revenue Forecasting
Department Oversight
Team Leadership
Resource Allocation
Policy Development and Enforcement
Administrative Management
Performance Assessment
Hiring and Onboarding
Sales Promotion
Quality Assurance
Goal Setting
Business Leadership
Staff Development
Recruitment and Hiring
Staff Scheduling
Focus and Follow-Through
Records Organization and Management
Human Resources Oversight
Performance Evaluation and Monitoring
Management Team Building
Customer Service Management
Sales Tracking
Problem Anticipation and Resolution
Cost Reduction
Budget Control
Supplier Monitoring
Employee Motivation
Decision Making
Experience
Assistant Store Manager, 10/2011 - Current Francesca's Collections, Inc. – Levis Common, OH,
Assisted in continuous development of effective store associates to achieve desired sales and results.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Coached and developed store associates through formal and informal interactions.
Oversaw aspects of maintenance, inventory and daily activity management.
Delegated assignments based on team strengths to optimize floor coverage and service levels.
Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.
Handled scheduling for store shifts to achieve adequate staffing.
Checked monthly sales and performance reports to support operational planning and strategic decision-making.
Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
Reviewed inventory and sales records to prepare reports for management and budget departments.
Oversaw storewide merchandising benchmarks to maintain operational excellence.
Answered customer questions and addressed problems and complaints in person and via phone.
Examined merchandise to correctly price and display products.
Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
Store Manager, 09/2017 - 03/2018 Sephora – Carmel, IN,
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Processed daily paperwork, balanced register drawers, produced staffing schedules, and prepared deposits.
Managed inventory tracking and physical inventory counts to minimize loss.
Balanced sales, reconciled cash, and made bank deposits to facilitate opening and closing duties.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Oversaw inventory management through cycle counts, audits, and shrinkage control.
Resolved customer problems by investigating issues, answering questions, and building rapport.
Strengthened work flow productivity by hiring, managing, and developing top talent.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Prioritized sanitation, safety, and health standards in work areas to meet OSHA requirements.
Improved store status by implementing process improvements and identifying performance gaps for corrective action.
Developed and enforced operational improvements to reduce total losses.
Maintained stockroom condition to preserve product quality.
Built customer relationships and provided superior customer service to boost sales.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Corrected operational issues with process improvements.
Oversaw storewide merchandising benchmarks to maintain operational excellence.
Trained and mentored associates to teach daily tasks and procedures.
Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Coordinated social media and brand marketing to boost store's image and increase sales.
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