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assistant store manager resume example with 13+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Goal-driven Store Manager with an over 20-year record of accomplishment in exceeding revenue and profit goals while controlling inventory shrinkage and loss percentages. Experienced in monitoring inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Enthusiastic, industrious and diligent management paired with skill and fortitude to thrive in dynamic, customer-centric work settings.

Skills
  • Inventory Control
  • Mentoring and Coaching
  • POS Systems
  • Shift Scheduling
  • Store Opening and Closing
  • Pricing and Markdowns
  • Team Building and Leadership
  • Assignment Delegation
  • Strategic Merchandising
  • Hiring and Training
  • Problem-Solving
  • POS Systems Operations
  • Marketing and Promotions
  • Work Planning and Prioritization
  • Retail Operations
  • Stock Management
  • Revenue Forecasting
  • Department Oversight
  • Team Leadership
  • Resource Allocation
  • Policy Development and Enforcement
  • Administrative Management
  • Performance Assessment
  • Hiring and Onboarding
  • Sales Promotion
  • Quality Assurance
  • Goal Setting
  • Business Leadership
  • Staff Development
  • Recruitment and Hiring
  • Staff Scheduling
  • Focus and Follow-Through
  • Records Organization and Management
  • Human Resources Oversight
  • Performance Evaluation and Monitoring
  • Management Team Building
  • Customer Service Management
  • Sales Tracking
  • Problem Anticipation and Resolution
  • Cost Reduction
  • Budget Control
  • Supplier Monitoring
  • Employee Motivation
  • Decision Making
Experience
10/2011 to Current Assistant Store Manager Francesca's Collections, Inc. | Levis Common, OH,
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
  • Reviewed inventory and sales records to prepare reports for management and budget departments.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Examined merchandise to correctly price and display products.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
09/2017 to 03/2018 Store Manager Sephora | Carmel, IN,
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules, and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash, and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Oversaw inventory management through cycle counts, audits, and shrinkage control.
  • Resolved customer problems by investigating issues, answering questions, and building rapport.
  • Strengthened work flow productivity by hiring, managing, and developing top talent.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Prioritized sanitation, safety, and health standards in work areas to meet OSHA requirements.
  • Improved store status by implementing process improvements and identifying performance gaps for corrective action.
  • Developed and enforced operational improvements to reduce total losses.
  • Maintained stockroom condition to preserve product quality.
  • Built customer relationships and provided superior customer service to boost sales.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Corrected operational issues with process improvements.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Coordinated social media and brand marketing to boost store's image and increase sales.
05/2008 to 10/2011 Seafood Manager Albertsons Companies | Philadelphia, PA,
  • Stocked and rotated seafood merchandise in accordance with company standards on merchandise presentation, safety, sanitation and customer service.
  • Educated team members on how to safely handle products, use equipment and keep accurate records in accordance with food safety guidelines.
  • Delivered superior service to customers during high-volume hours to cultivate great company reputation.
  • Informed customers about available seafood choices and convenience items.
  • Trained [Number] team members on best methods to cut fish products.
  • Directed daily work schedules and tasks for seafood department employees.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Planned and optimized warehouse work processes to improve fulfillment system efficiency.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Coordinated maintenance on physical condition of warehouse and equipment, routinely assessing each for needed repairs, updates or replacements.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Maximized warehouse efficiency by dispatching crews and coordinating optimal daily schedules.
  • Planned and implemented layout enhancements to promote efficiency and maximize space utilization.
  • Recruited and trained new employees to meet job requirements.
  • Streamlined ordering and Inventory procedures to identify top sellers and reduce over-stock.
  • Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
  • Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
  • Developed team members into supervisors and department managers to promote family-based and performance-oriented culture.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Coordinated work of [Number] employees by offering clear direction and motivational leadership.
  • Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
  • Coordinated work schedules and distributed tasks to [Number] employees in [Type] department.
  • Oversaw workforce schedules and allocated resources in collaboration with [Job title]s in order to achieve project goals.
Education and Training
Expected in 10/1996 Emergency Medical Technician | Medical JAMES CITY FIRE Department, Toano, VA GPA:

Completed coarse work and training to be an emergency medical technician. Passed state board in 1996. Was good through 2000.

Expected in 06/1995 Nursing | New Horizons Vocational School, Hampton, VA GPA:

Completed 2 years of course work in high school for basic nursing.

Expected in 06/1995 High School Diploma | Lafayette High School, Williamsburg, VA GPA:

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Resume Overview

School Attended

  • JAMES CITY FIRE Department
  • New Horizons Vocational School
  • Lafayette High School

Job Titles Held:

  • Assistant Store Manager
  • Store Manager
  • Seafood Manager

Degrees

  • Emergency Medical Technician
  • Nursing
  • High School Diploma

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