Assistant Store Manager resume example with 17+ years of experience
JessicaClaire
, San Francisco, CA609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Experience
Assistant Store Manager, 10/2018 to Current Skechers – Phoenix, AZ,
Impacted the financial performance of a multi-million-dollar location with leadership through operational management and collaborative teamwork.
Ensured Associate engagement and compliance with policies and store safety procedures.
Assisted in the development opportunities and coached for excellence in my Associates.
Influenced business objectives such as growing sales and increasing customer traffic.
Upheld the Company's Open Door Policy.
Provided leadership for a team of 24 Associates while assigned to CAP2, Consumables, and Overnights.
Managed workload production V.S.
Manpower hours to ensure daily goals are met.
RECEIVING AREA MANAGER, 10/2017 to 10/2018 Ocean State Job Lot – Concord, NH,
Maintained quality and safety standards in the Receiving Department by ensuring 70+ Associates were trained on logistics and company policies, standards, and procedures; monitored Associate compliance to policies and procedures; distributed and maintained procedures and supported documentation.
Supervised and developed 70+ Associates by assigning duties and coordinating workloads, monitoring performance, and providing feedback; trained, supported, and modeled Logistics per company need.
Identified training and development needs and participated in the hiring, coaching, training, and evaluation of 70+Associates; assisted with the development of the company's training policies and procedures through process improvement.
Monitored and managed productivity of the Receiving Department by preparing, reviewing, and analyzing logistic reports.
Identified Associate, Store, and Supplier concerns by assessing and consulting with department heads to collaborate corrective measures to resolve deficiencies.
Implemented plan of action by communicating goals, managing staffing, scheduling, assigning duties, and coordinating workload to achieve production goals.
ASSET PROTECTION MANAGER, 08/2013 to 10/2017 Jc Penney – North Aurora, IL,
Managed a team of 10 Asset Protection Associates responsible for the execution of Assets Protection routines and initiatives to support secure environments and protect Walmart's profitability.
Lead a secure work environment for all Walmart Associates, temporary workers, vendors and visitors within the Distribution Center.
Supported building leadership through security incident and crisis management preparations and provided real-time support and resolution.
Collaborated with key building leaders to identify and co-develop solutions to mitigate shortage.
Utilized Wicklander-Zulawski methodology to ensure routines were in place and executed, to identify, investigate, and resolve theft and fraud activity.
Maintained the safety culture by enforcing OSHA and Environmental Control standards.
Implementing safety programs and safety blitzes.
Responsible for analyzing trends to assess the root causes of incidences and implementing preventative measures.
RECEIVING AREA MANAGER, 08/2011 to 08/2013 Ocean State Job Lot – Cranston, RI,
Maintained quality and safety standards in the Receiving Department by ensuring 70+ Associates were trained on Logistics and company policies, standards, and procedures; monitored Associate compliance to policies and procedures; distributed and maintained procedures and supported documentation.
Supervised and developed 70+ Associates by assigning duties and coordinating workloads, monitoring performance, and providing feedback; trained, supported, and modeled Logistics per company need.
Identified training and development needs and participated in the hiring, coaching, training, and evaluation of 70+Associates; assisted with the development of the company's training policies and procedures through process improvement.
Monitored and managed productivity of the Receiving Department by preparing, reviewing, and analyzing logistic reports.
Identified Associate, Store, and Supplier concerns by assessing and consulting with department heads to collaborate corrective measures to resolve deficiencies.
Implemented plan of action by communicating goals, managing staffing, scheduling, assigning duties, and coordinating workload to achieve production goals.
Complied with all company policies and procedures.
Maintained general cleanliness of the associated areas, all common areas, and other areas as assigned according to company standards.
Maintained a high degree of personal standards and conduct.
Accurate picking of bulk products and proper placement of shipping label so that it may be read by a scanner and/or other distribution personnel.
Assisted in the maintenance of the conveyor system through the clearing of box jams and executing the emergency stop in the event of a box jam.
Splitting of bulk pick labels between the various bulk areas as required.
Responsible for maintaining the label and ribbon supply of the bulk label printers.
Responsible for building pallets of non-conveyable items picked by the shipping hub.
Used RF scanner when functioning as the case pack selector in the overstock area.
Performed on the job in the most cost-effective manner.
Properly secures company assets and physical inventory.
Ensured that operational supplies used in the release process, i.e.
Ribbons and labels, are not wasted and are used in an efficient manner so as not to adversely impact the operational supplies budget.
Quality Assurance Associate, 08/2009 to 08/2010 Lineage Logistics – Grand Island, NE,
Performed quick, visual reviews of products based on specifications and training.
Performed tasks that required judgment-based decisions based on guidelines provided in the standard operating procedures (SOPs).
Compared each task against specifications outlined in SOPs.
Worked autonomously within general workflow guidelines, to meet targets and timelines.
Performed tasks using fair judgment in understanding instructions provided by the Subject Matter Experts, Managers, or SOPs.
Effectively communicated questions to Quality Assurance Specialists and Quality Assurance Leads.
Recorded data based on daily work using Excel.
Asset Protection Associate, 08/2007 to 08/2009 Lineage Logistics – Hillsborough, CA,
Enhanced, tracked, and reported on metrics, allowing performance improvements so that the desired outcomes are achieved to plan and in a timely manner.
Ensured internal controls per requirements related to the area were fulfilled.
Assisted with investigations of internal and external theft and fraud and conducted interviews when appropriate.
Collaborated with all security services team members.
Ensured that my performance, and actions aligned with the vision and values of Walmart.
Identified, promoted and implemented security best practices.
Partnered with Associates in all departments in evaluating current and future security services, processes, and initiatives.
Coordinated data collection, through database polling or data entry, and conduct analysis generating strategic and tactical interpretations.
Asset Protection Associate, 10/2006 to 08/2007 Hachette Book Group Usa – North Adams, MA,
Enhanced, tracked, and reported on metrics, allowing performance improvements so that the desired outcomes are achieved to plan and in a timely manner.
Ensured internal controls per requirements related to the area were fulfilled.
Assisted with investigations of internal and external theft and fraud and conducted interviews when appropriate.
Collaborated with all security services team members.
Ensured that my performance, and actions aligned with the vision and values of Walmart.
Identified, promoted and implemented security best practices.
Partnered with Associates in all departments in evaluating current and future security services, processes, and initiatives.
Coordinated data collection, through database polling or data entry, and conduct analysis generating strategic and tactical interpretations.
Traffic Clerk, 10/2005 to 10/2006 Walmart – City, STATE,
Received, counted, and logged cash received by carriers.
Coordinated with warehouse and transportation to ensure the completion of shipping/receiving documents accurately and in a timely manner.
Verified and counted products to ensure data accuracy on the system.
Notified carriers and management personnel of pending, no shows and/or unscheduled arrivals.
Assisted with rescheduling appointments with drivers if necessary.
Maintained warehouse management system (WMS) scheduler.
Break Pack Associate, 06/2002 to 10/2004 Walmart – City, STATE,
Complied with all company policies and procedures.
Maintained general cleanliness of the associated areas, all common areas, and other areas as assigned according to company standards.
Maintained a high degree of personal standards and conduct.
Accurate picking of bulk products and proper placement of shipping label so that it may be read by a scanner and/or other distribution personnel.
Assisted in the maintenance of the conveyor system through the clearing of box jams and executing the emergency stop in the event of a box jam.
Splitting of bulk pick labels between the various bulk areas as required.
Responsible for maintaining the label and ribbon supply of the bulk label printers.
Responsible for building pallets of non-conveyable items picked by the shipping hub.
Used RF scanner when functioning as the case pack selector in the overstock area.
Performed on the job in the most cost-effective manner.
Properly secures company assets and physical inventory.
Ensured that operational supplies used in the release process, i.e.
Ribbons and labels, are not wasted and are used in an efficient manner so as not to adversely impact the operational supplies budget.
Work History
Assistant Store Manager, 10/2018 to Current Walmart – Chiefland, FL
Impacted the financial performance of a multi-million-dollar location with leadership through operational management and collaborative teamwork.
Ensured Associate engagement and compliance with policies and store safety procedures.
Assisted in the development opportunities and coached for excellence in my Associates.
Influenced business objectives such as growing sales and increasing customer traffic.
Upheld the Company's Open Door Policy.
Provided leadership for a team of 24 Associates while assigned to CAP2, Consumables, and Overnights.
Managed workload production V.S.
Manpower hours to ensure daily goals are met.
RECEIVING AREA MANAGER, 10/2017 to 10/2018 WalMart – Alachua, FL
Maintained quality and safety standards in the Receiving Department by ensuring 70+ Associates were trained on logistics and company policies, standards, and procedures; monitored Associate compliance to policies and procedures; distributed and maintained procedures and supported documentation.
Supervised and developed 70+ Associates by assigning duties and coordinating workloads, monitoring performance, and providing feedback; trained, supported, and modeled Logistics per company need.
Identified training and development needs and participated in the hiring, coaching, training, and evaluation of 70+Associates; assisted with the development of the company's training policies and procedures through process improvement.
Monitored and managed productivity of the Receiving Department by preparing, reviewing, and analyzing logistic reports.
Identified Associate, Store, and Supplier concerns by assessing and consulting with department heads to collaborate corrective measures to resolve deficiencies.
Implemented plan of action by communicating goals, managing staffing, scheduling, assigning duties, and coordinating workload to achieve production goals.
ASSET PROTECTION MANAGER, 08/2013 to 10/2017 Walmart – Sealy, TX
Managed a team of 10 Asset Protection Associates responsible for the execution of Assets Protection routines and initiatives to support secure environments and protect Walmart's profitability.
Lead a secure work environment for all Walmart Associates, temporary workers, vendors and visitors within the Distribution Center.
Supported building leadership through security incident and crisis management preparations and provided real-time support and resolution.
Collaborated with key building leaders to identify and co-develop solutions to mitigate shortage.
Utilized Wicklander-Zulawski methodology to ensure routines were in place and executed, to identify, investigate, and resolve theft and fraud activity.
Maintained the safety culture by enforcing OSHA and Environmental Control standards.
Implementing safety programs and safety blitzes.
Responsible for analyzing trends to assess the root causes of incidences and implementing preventative measures.
RECEIVING AREA MANAGER, 08/2011 to 08/2013 Walmart – Sealy, TX
Maintained quality and safety standards in the Receiving Department by ensuring 70+ Associates were trained on Logistics and company policies, standards, and procedures; monitored Associate compliance to policies and procedures; distributed and maintained procedures and supported documentation.
Supervised and developed 70+ Associates by assigning duties and coordinating workloads, monitoring performance, and providing feedback; trained, supported, and modeled Logistics per company need.
Identified training and development needs and participated in the hiring, coaching, training, and evaluation of 70+Associates; assisted with the development of the company's training policies and procedures through process improvement.
Monitored and managed productivity of the Receiving Department by preparing, reviewing, and analyzing logistic reports.
Identified Associate, Store, and Supplier concerns by assessing and consulting with department heads to collaborate corrective measures to resolve deficiencies.
Implemented plan of action by communicating goals, managing staffing, scheduling, assigning duties, and coordinating workload to achieve production goals.
Break Pack Associate, 08/2010 to 08/2011 Walmart – Sealy, TX
Complied with all company policies and procedures.
Maintained general cleanliness of the associated areas, all common areas, and other areas as assigned according to company standards.
Maintained a high degree of personal standards and conduct.
Accurate picking of bulk products and proper placement of shipping label so that it may be read by a scanner and/or other distribution personnel.
Assisted in the maintenance of the conveyor system through the clearing of box jams and executing the emergency stop in the event of a box jam.
Splitting of bulk pick labels between the various bulk areas as required.
Responsible for maintaining the label and ribbon supply of the bulk label printers.
Responsible for building pallets of non-conveyable items picked by the shipping hub.
Used RF scanner when functioning as the case pack selector in the overstock area.
Performed on the job in the most cost-effective manner.
Properly secures company assets and physical inventory.
Ensured that operational supplies used in the release process, i.e.
Ribbons and labels, are not wasted and are used in an efficient manner so as not to adversely impact the operational supplies budget.
Quality Assurance Associate, 08/2009 to 08/2010 Walmart – Ochelata, OK
Performed quick, visual reviews of products based on specifications and training.
Performed tasks that required judgment-based decisions based on guidelines provided in the standard operating procedures (SOPs).
Compared each task against specifications outlined in SOPs.
Worked autonomously within general workflow guidelines, to meet targets and timelines.
Performed tasks using fair judgment in understanding instructions provided by the Subject Matter Experts, Managers, or SOPs.
Effectively communicated questions to Quality Assurance Specialists and Quality Assurance Leads.
Recorded data based on daily work using Excel.
Asset Protection Associate, 08/2007 to 08/2009 Walmart – Ochelata, OK
Enhanced, tracked, and reported on metrics, allowing performance improvements so that the desired outcomes are achieved to plan and in a timely manner.
Ensured internal controls per requirements related to the area were fulfilled.
Assisted with investigations of internal and external theft and fraud and conducted interviews when appropriate.
Collaborated with all security services team members.
Ensured that my performance, and actions aligned with the vision and values of Walmart.
Identified, promoted and implemented security best practices.
Partnered with Associates in all departments in evaluating current and future security services, processes, and initiatives.
Coordinated data collection, through database polling or data entry, and conduct analysis generating strategic and tactical interpretations.
Asset Protection Associate, 10/2006 to 08/2007 Walmart – Grantsville, UT
Enhanced, tracked, and reported on metrics, allowing performance improvements so that the desired outcomes are achieved to plan and in a timely manner.
Ensured internal controls per requirements related to the area were fulfilled.
Assisted with investigations of internal and external theft and fraud and conducted interviews when appropriate.
Collaborated with all security services team members.
Ensured that my performance, and actions aligned with the vision and values of Walmart.
Identified, promoted and implemented security best practices.
Partnered with Associates in all departments in evaluating current and future security services, processes, and initiatives.
Coordinated data collection, through database polling or data entry, and conduct analysis generating strategic and tactical interpretations.
Traffic Clerk, 10/2005 to 10/2006 Walmart – Grantsville, UT
Received, counted, and logged cash received by carriers.
Coordinated with warehouse and transportation to ensure the completion of shipping/receiving documents accurately and in a timely manner.
Verified and counted products to ensure data accuracy on the system.
Notified carriers and management personnel of pending, no shows and/or unscheduled arrivals.
Assisted with rescheduling appointments with drivers if necessary.
Maintained warehouse management system (WMS) scheduler.
Break Pack Associate, 06/2002 to 10/2004 Walmart – Red Bluff, CA
Complied with all company policies and procedures.
Maintained general cleanliness of the associated areas, all common areas, and other areas as assigned according to company standards.
Maintained a high degree of personal standards and conduct.
Accurate picking of bulk products and proper placement of shipping label so that it may be read by a scanner and/or other distribution personnel.
Assisted in the maintenance of the conveyor system through the clearing of box jams and executing the emergency stop in the event of a box jam.
Splitting of bulk pick labels between the various bulk areas as required.
Responsible for maintaining the label and ribbon supply of the bulk label printers.
Responsible for building pallets of non-conveyable items picked by the shipping hub.
Used RF scanner when functioning as the case pack selector in the overstock area.
Performed on the job in the most cost-effective manner.
Properly secures company assets and physical inventory.
Ensured that operational supplies used in the release process, i.e.
Ribbons and labels, are not wasted and are used in an efficient manner so as not to adversely impact the operational supplies budget.
Education
High school: , Expected in Shasta College - Redding, CA GPA:
Summary
An experienced logistic professional with 17 years of proven success working with the largest global retail establishment,
Walmart. I have 8 years of management experience that has allowed me to support and lead teams comprised of 24 - 70 Associates in achieving company goals. I have obtained a deep understanding of the operational relationships between fulfillment and physical storefront.
Highlights
Time management
Shipping
Loss prevention
Order filling
Shipping and receiving
Coaching
Training
Budget
Osha
Quality control
Process improvement
Logistics Management
CERTIFICATIONS AND LICENSES
Forklift certification
Wicklander-Zulwaski Interview and Interrogation Methodology
Present
The Wicklander-Zulawski (WZ) method is a non-confrontational interview that allows the interviewer to build credibility through a brief introductory statement-and then show understanding through rationalizing.
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