Assistant Store Manager resume example with 5+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Well-qualified Customer service representative, proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

Seasoned Retail Sales Associate committed to providing high-quality service and superior guest experiences. Positive and infectious personality with excellent interpersonal and relationship-building skills.

  • Sales techniques
  • POS systems operations
  • Order management
  • Goals and performance
  • Relationship building and management
  • Google Drive
  • Staff Scheduling
  • New-Hire Training
  • Database Management
  • Sales expertise
  • Product and service sales
  • Customer experience
  • Microsoft Office Suite
  • Customer Relations
  • Order processing
  • Merchandising expertise
Work History
Assistant Store Manager, 06/2019 to 03/2020
Sportsman's WarehouseReno, NV,
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Conducted store inventories once per quarter.
  • Trained and managed associates in customer service and sales techniques.
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Counted cash in register drawer at beginning and end of shift.
  • Reviewed and resolved differences between accounting information and cash drawer.
Machine Operator, 02/2017 to 04/2019
Sealed Air CorporationOmaha, NE,
  • Dismantled machinery to access, remove and replace worn components and keep production within optimal tolerances.
  • Maximized productivity by keeping detailed production records and identifying hold-ups.
  • Read and interpreted blueprints and schematics for work to be performed.
  • Set accurate feed rates and trimming protocols to maintain efficient production and meet schedule demands.
  • Assessed equipment after each production run, performing preventive maintenance to keep machines running smoothly.
  • Operated heavy duty lathes, boring machines and mills, planers, shapers and grinders.
  • Followed technical documentation, including tooling instructions and product specifications to determine and implement operational sequences.
  • Set appropriate stops and guides to specified lengths as indicated by scale, rule or template.
  • Maintained good maintenance practices on machines and within work area, complying with company and OSHA safety rules and regulations.
Manager, 04/2016 to 04/2017
Securitas Security Services Usa, Inc.Dublin, VA,
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Trained new employees in specific job requirements.
  • Cross-trained existing employees in order to maximize team performance.
  • Counted money in drawers at beginning and end of each shift to ensure amounts were correct.
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.
  • Assisted customers by answering questions and fulfilling requests.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Prepared beverages and filled food orders for customers.
Customer Service Manager, 01/2014 to 01/2016
Emerald ExpositionsFramingham, MA,
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty
  • Exceeded team goals and collaborated with staff members

    to implement customer service initiatives
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes
  • Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies
  • Contacted existing and prospective customers by phone or email on consistent basis, which resulted in regularly surpassing daily sales targets
  • Upheld complete confidentiality of all submitted information according to release guidelines
  • Issues reports for old and new loans based on field inspections of loan sites
  • Checked packages for appropriate documentation
  • Collaborated with stakeholders to manage loan files and databases and prepare general correspondence
  • Maintained compliance with privacy and security requirements, as well as federal statutes covering flex loans
  • Maintained long-term relationships with customers to provide best-in-class customer service
  • Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants
  • Looked over and approved various types of loans
  • Assessed call center trends to identify improvement opportunities and devise forward-thinking approaches to better align processes with intended results
  • Managed over 50 customer calls per day, increased sales by 10%
High School Diploma: , Expected in 12/2010
Lawrence County High School - Lawrenceburg, TN

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Resume Overview

School Attended

  • Lawrence County High School

Job Titles Held:

  • Assistant Store Manager
  • Machine Operator
  • Manager
  • Customer Service Manager


  • High School Diploma

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