Assistant Store Manager resume example with 5+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Well-qualified Customer service representative, proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Seasoned Retail Sales Associate committed to providing high-quality service and superior guest experiences. Positive and infectious personality with excellent interpersonal and relationship-building skills.
Skills
Sales techniques
POS systems operations
Order management
Goals and performance
Relationship building and management
Google Drive
Staff Scheduling
New-Hire Training
Database Management
Sales expertise
Product and service sales
Customer experience
Microsoft Office Suite
Customer Relations
Order processing
Merchandising expertise
Work History
Assistant Store Manager, 06/2019 to 03/2020 Sportsman's Warehouse – Reno, NV,
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Conducted store inventories once per quarter.
Trained and managed associates in customer service and sales techniques.
Operated cash register for cash, check and credit card transactions with 100% accuracy.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Counted cash in register drawer at beginning and end of shift.
Reviewed and resolved differences between accounting information and cash drawer.
Machine Operator, 02/2017 to 04/2019 Sealed Air Corporation – Omaha, NE,
Dismantled machinery to access, remove and replace worn components and keep production within optimal tolerances.
Maximized productivity by keeping detailed production records and identifying hold-ups.
Read and interpreted blueprints and schematics for work to be performed.
Set accurate feed rates and trimming protocols to maintain efficient production and meet schedule demands.
Assessed equipment after each production run, performing preventive maintenance to keep machines running smoothly.
Operated heavy duty lathes, boring machines and mills, planers, shapers and grinders.
Followed technical documentation, including tooling instructions and product specifications to determine and implement operational sequences.
Set appropriate stops and guides to specified lengths as indicated by scale, rule or template.
Maintained good maintenance practices on machines and within work area, complying with company and OSHA safety rules and regulations.
Manager, 04/2016 to 04/2017 Securitas Security Services Usa, Inc. – Dublin, VA,
Trained and guided team members to maintain high productivity and performance metrics.
Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
Conducted monthly inventories of raw materials and components on work floor.
Trained new employees in specific job requirements.
Cross-trained existing employees in order to maximize team performance.
Counted money in drawers at beginning and end of each shift to ensure amounts were correct.
Maintained reports of transactions and greeted customers when entering and leaving establishment.
Assisted customers by answering questions and fulfilling requests.
Answered questions about store policies and concerns to support positive customer experiences.
Prepared beverages and filled food orders for customers.
Customer Service Manager, 01/2014 to 01/2016 Emerald Expositions – Framingham, MA,
Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty
Exceeded team goals and collaborated with staff members
to implement customer service initiatives
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
Reviewed repeated issues within operations and business management to solve problems and improve company outcomes
Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies
Contacted existing and prospective customers by phone or email on consistent basis, which resulted in regularly surpassing daily sales targets
Upheld complete confidentiality of all submitted information according to release guidelines
Issues reports for old and new loans based on field inspections of loan sites
Checked packages for appropriate documentation
Collaborated with stakeholders to manage loan files and databases and prepare general correspondence
Maintained compliance with privacy and security requirements, as well as federal statutes covering flex loans
Maintained long-term relationships with customers to provide best-in-class customer service
Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants
Looked over and approved various types of loans
Assessed call center trends to identify improvement opportunities and devise forward-thinking approaches to better align processes with intended results
Managed over 50 customer calls per day, increased sales by 10%
Education
High School Diploma: , Expected in 12/2010 Lawrence County High School - Lawrenceburg, TN GPA:
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