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assistant store manager resume example with 20+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Create consistent and positive customer experiences through proactive management of team activities and store operations. Skillfully monitor and adjust processes to meet changing demands, increase efficiency and boost revenue. Deliver exceptional leadership to all employees.

Experienced professional with 30-year background in big box, restaurant and small business management. Successful in both startup and turnaround management roles. Comprehensive knowledge of all retail operations, including customer service, payroll and merchandising.

Skills
  • Liquor regulations and compliance
  • Cash counting
  • Cleaning standards
  • Customer assistance
  • Merchandise restocking
  • Issue resolution
  • Service upselling
  • Flexible schedule
  • POS systems operations
  • Stock management
  • Kronos expertise
  • Sales techniques
Experience
05/1995 to 03/2001 Assistant Store Manager Sportsman's Warehouse | Riverdale, UT,
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Trained employees in inventory practices, POS systems and product knowledge, contributing to increase in customer satisfaction ratings.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
  • Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
  • Completed frequent walk-through and directed team members to correct any issues impacting store appearance or professionalism.
  • Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
  • Promoted and supported strong relationships with local community organizations in surrounding area.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives.
  • Ensured proper organization of store, responded to customer complaints and answered questions quickly.
  • Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
  • Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
  • Mentored team on effective upselling and cross-selling techniques.
  • Conducted analysis to address productivity and employee needs which resulted in improved employee morale.
05/2001 to 01/2015 Small Business Owner Atlantic Tractor | East New Market, MD,
  • Advised clients in materials selection and provided information on which products would be the best options.
  • Worked closely with residential and commercial clients to create landscaping designs that met individual needs and remained within project budget.
  • Completed formal design intent and construction documentation.
  • Presented design proposal to client as part of overall design team for large and small projects.
  • Drafted detailed drawings of structures, specifying dimensions and materials needed.
  • Drafted reports and memos to consultants and vendors to issue change orders and track resolutions.
  • Reviewed completed reports, plans, estimates and calculations for accuracy.
  • Created professional, to-scale sketches to communicate and clarify special requirements.
  • Lead designer for small site and landscape enhancements, as well as large landscape and hardscape projects.
  • Visited sites and worked with customers to evaluate locations and propose initial concepts.
  • Explained and demonstrated reasoning behind use of various equipment and landscaping offerings including irrigation systems and shrubbery.
  • Monitored design processes from conceptual phase through construction.
  • Fostered and maintained collaborative professional working relationship with project leadership team and client.
  • Set up maintenance contracts to perform ongoing grounds care.
  • Coordinated review of contractors’ schedules and submission of shop drawings and samples.
  • Developed and monitored internal financial budgets to measure against projections.
  • Located high-quality supplies and plants for customer installations.
  • Reviewed land ordinances and contacted zoning officials to ensure that projects were compliant with municipal zoning codes.
01/2015 to 11/2019 Service Manager Lowes Home Improvement | City, STATE,
  • Collaborated with customers to discuss service needs and offer available solutions.
  • Defined department objectives and monitored performance.
  • Enforced adherence to customer service standards to foster satisfaction and retention.
  • Hired, trained, developed and monitored performance of multiple departments.
  • Improved customer satisfaction rates by listening to complaints and finding appropriate ways to solve problems.
  • Delivered continuous mentoring to associates to improve skills and potential.
  • Optimized departmental processes using organizational and planning of up coming projects, incoming merchandise, Training of associates.
  • Resolved order discrepancies through research to keep inventory properly stocked and alleviate possible backorder's items.
  • Prioritized and delegated daily work tasks to meet anticipated project goals.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Created employee work schedules to keep all shifts properly staffed.
  • Praised employees for great work efforts and continuously delivered positive reinforcement and constructive criticism.
  • Reviewed inventory levels and ordered supplies to keep product in stock.
Education and Training
Expected in 11/1987 High School Diploma | Forest Grove High School, Forest Grove, OR GPA:

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Resume Overview

School Attended

  • Forest Grove High School

Job Titles Held:

  • Assistant Store Manager
  • Small Business Owner
  • Service Manager

Degrees

  • High School Diploma

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