Assistant Store Manager Resume Example
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ASSISTANT STORE MANAGER
Professional Summary
Verified contents of inventory loads against shipping papers to confirm accuracy. Used hand trucks and manual and electric pallet jacks to safely lift and move packages. Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments.
Skills
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Work History
04/2019 to 04/2020Assistant Store ManagerStop And Shop | Malden , MA
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
11/2018 to 04/2020Customer Service RepresentativeAshley Furniture | Alpharetta , GA
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Kept front check out area clean and organized for efficient service.
- Processed payments and returns with accuracy and efficiency.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered prompt service to prioritize customer needs.
- Followed through with client requests to resolve problems.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Answered customer questions about product availability and shipment times.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Assisted call-in customers with questions and orders.
- Responded to customer requests for products, services and company information.
03/2018 to 01/2019Office AssistantCox Enterprises | Chesapeake , VA
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
- Kept reception area clean and neat to give visitors positive first impression.
- Executed record filing system to improve document organization and management.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Handled all incoming business and client requests for information.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
- Checked documentation for accuracy and validity on updated systems.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
12/2014 to 10/2017Store ManagerCumberland Farms | Wilbraham , MA
- Managed inventory control, cash control and store opening and closing procedures.
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
- Optimized store displays and appearance via strategic merchandising.
- Resolved customer service issues promptly.
- Managed all aspects of store operations, including organization, maintenance and purchasing functions.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Completed routine store inventories.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Supervised guests at front counter, answering questions regarding products.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
Education
Associate of ScienceBridgeValley Community And Technical College, City, State
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Resume Overview
School Attended
- BridgeValley Community And Technical College
Job Titles Held:
- Assistant Store Manager
- Customer Service Representative
- Office Assistant
- Store Manager
Degrees
- Associate of Science
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