Results-oriented Assistant Store Manager offering 2 years of increasing revenue and profitability and managing loss and shrinkage. Well-versed in inventory control, buying and merchandising for perishable and non-perishable goods. Energetic and productive with ability to thrive in customer-focused, fast-paced environment. Professionally interacted with customers to promote 110 % customer service ratings. Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments.
Accomplishments -Girl Scout leader
Increased parents' happiness by taking on additional chores and relieving burdens.
Positively influenced kids with behavior issues, improving family quality of life.
Received consistent positive remarks for quality of care.
Interactive Learning - Introduced and encouraged debate-style classroom setting to increase student active participation and critical thinking.
Skills
Customer Service Management
Quality Assurance
Performance Assessment
Finance and Accounting Oversight
Originality and Creativity
Team Leadership
Goal Setting
Staff Scheduling
Employee Motivation
Customer Relations
Money Handling
Work History
Assistant Store Manager, 12/2019 - Current Stop And Shop – Norwell, MA,
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
Rotated merchandise and displays to feature new products and promotions.
Supervised and evaluated staff including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Approved regular payroll submissions for employees.
Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Processed payments for credit and debit cards and returned proper change for cash transactions.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Walked through store areas every [Timeframe] to identify and proactively resolve issues negatively impacting operations.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Reviewed sales and gross profit reports to determine options for increasing market growth.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Oversaw and monitored all cash drawers and reconciled drawers against cash register reports at close of business.
Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
Developed new signature cocktails to support bar marketing brand and increase profits.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Trained [Number] new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
Scheduled parties, banquets or sporting events and allocated optimal staff and resources to properly execute.
Created balanced shift schedules to keep bar reasonably staffed during peak periods and maximize earnings for bartenders.
Completed accurate inventory records to thwart malicious activities and maintain organized and profitable establishment.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
Recruited and trained new bartenders and barbacks and scouted and auditioned performers for various special events.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Operated efficiently in high-volume setting to prepare and serve more than [Number] drinks per hour.
Improved and applied social media marketing strategies to increase patronage.
Orchestrated numerous social functions, including private parties, business meetings and formal engagements.
Set up bar for operation, obtained cash bank and stocked service bar.
Completed regular bar inventories and daily requisition sheets and increased sales and profits.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
Consulted with managers to organize special events and promotions.
Managed accurate register and produced daily sales reports backing up inventory usage numbers.
Managed cash and bar revenue during special promotions or sporting events.
Implemented drink prep procedures that significantly reduced wasted stock.
Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Generated higher ticket averages by training employees on suggestive up-selling techniques.
Set up glassware, liquor and other necessary supplies for special events.
Upsold daily specials and beverage promotions to exceed daily sales goals.
Kept bar presentable and well-stocked to meet all customer needs.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
Protected animals from care errors by following strict safety procedures, including maintaining clear and secure tags.
Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats.
Mixed and administered special food formulas to individual animals based on unique dietary needs.
Managed breeding programs while factoring in issues such as animal age and readiness.
Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
Maintained and updated daily log of time spent with dogs for calculating payments, itemizing activities and services provided.
Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
Collected animal waste produced on walks and discarded in trash or approved receptacles.
Kept animal coats clean and healthy with regular washing, grooming and trimming.
Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Kept animals clean and free of contaminants to promote optimal health.
Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases.
Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
Cared for sick or injured animals by seeking out veterinary care and notifying owners.
Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
Documented animals' weight, size and condition in computer system for review by senior staff.
Improved health of pets by advising owners on optimal approaches.
Washed, trimmed and brushed animals to maintain good grooming standards.
Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
Education
Associate of Applied Science: , Expected in - Indian River State College - Ft. Pierce, FL, GPA:
High School Diploma: , Expected in 06/2007 - Riverview High School - Shepherdsville, KY, GPA:
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