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Customer-oriented Manager with 12 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen. Growth-minded strategist and implementer of key operational improvements through corporate objective triage and situational support. Expert problem-solver and planner with demonstrated business leadership and development skills. Ambitious future student pursuing Veterinary Assistant degree eager to contribute developmental knowledge in the Veterinary field.
Assistant Store Manager, 05/2016 to 11/2020
Sur La Table – Murray, UT,
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Recruited and hired individuals demonstrating passion, dedication and added value to team.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Improved store status by implementing process improvements and identifying performance gaps for corrective action.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Achieved sales quota by incorporating social media and brand marketing.
- Implemented succession planning by training and developing 6 associates into leadership positions.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Corrected operational discrepancies by developing and executing process improvements.
- Assessed, optimized and elevated operations to target current and expected demands.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Oversaw POS operations and cash management to reduce errors.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Updated store pricing, signage and merchandising to promote specials, sales and discounts.
- Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
Key Holder, 01/2016 to 08/2016
Dynamite – Albany, NY,
- Assisted with training and supervision of staff to develop and maintain store selling, customer service skills and product knowledge.
- Performed, supported and supervised store opening and closing procedures including bank deposits and securing store.
- Managed stock demands, employee shift schedules and opening and closing procedures and adapted professionally to all unexpected changes.
- Accomplished sales goals by engaging customers, providing exemplary service and promoting special items.
- Developed product knowledge expertise by understanding features and benefits to drive revenue growth and boost upselling.
- Fostered service and selling culture to exceed customer expectations and build enduring consumer relationships.
- Monitored customer traffic to determine appropriate staffing and create engaging customer-centric selling and service environment.
- Sought new ways to improve metrics by partnering with Store Manager and Assistant Store Manager.
- Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
- Taught junior employees how to meet operational and sales goals with proactive strategies.
- Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
- Identified appropriate solutions to minimize issues and quickly solve problems.
Frame Shop Manager, 05/2012 to 05/2016
Michaels Stores – Saint Clairsville, OH,
- Coordinated delivery scheduled for materials and finished product.
- Directed trainees in creating dynamic displays of new merchandise to catch attention of store customers.
- Evaluated financial statements and PNL reports to monitor sales performance to devise solutions for improvement and cost reduction.
- Implemented succession planning by training and developing many associates into leadership positions.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Updated store pricing, signage and merchandising to promote specials, sales and discounts.
- Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
High School Diploma: , Expected in 06/2010
Palmetto High School - Palmetto, FL
GPA:
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