Customer-oriented Manager with 12 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen. Growth-minded strategist and implementer of key operational improvements through corporate objective triage and situational support. Expert problem-solver and planner with demonstrated business leadership and development skills. Ambitious future student pursuing Veterinary Assistant degree eager to contribute developmental knowledge in the Veterinary field.
Skills
Supervision
Reliable and trustworthy
Experience
Assistant Store Manager, 05/2016 to 11/2020 Sur La Table – Murray, UT,
Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
Recruited and hired individuals demonstrating passion, dedication and added value to team.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Resolved customer problems by investigating issues, answering questions and building rapport.
Improved store status by implementing process improvements and identifying performance gaps for corrective action.
Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
Achieved sales quota by incorporating social media and brand marketing.
Implemented succession planning by training and developing 6 associates into leadership positions.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Corrected operational discrepancies by developing and executing process improvements.
Assessed, optimized and elevated operations to target current and expected demands.
Strengthened work flow productivity by hiring, managing and developing top talent.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Oversaw POS operations and cash management to reduce errors.
Managed inventory tracking and physical inventory counts to minimize loss.
Updated store pricing, signage and merchandising to promote specials, sales and discounts.
Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
Key Holder, 01/2016 to 08/2016 Dynamite – Albany, NY,
Assisted with training and supervision of staff to develop and maintain store selling, customer service skills and product knowledge.
Performed, supported and supervised store opening and closing procedures including bank deposits and securing store.
Managed stock demands, employee shift schedules and opening and closing procedures and adapted professionally to all unexpected changes.
Accomplished sales goals by engaging customers, providing exemplary service and promoting special items.
Developed product knowledge expertise by understanding features and benefits to drive revenue growth and boost upselling.
Fostered service and selling culture to exceed customer expectations and build enduring consumer relationships.
Monitored customer traffic to determine appropriate staffing and create engaging customer-centric selling and service environment.
Sought new ways to improve metrics by partnering with Store Manager and Assistant Store Manager.
Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
Identified appropriate solutions to minimize issues and quickly solve problems.
Frame Shop Manager, 05/2012 to 05/2016 Michaels Stores – Saint Clairsville, OH,
Coordinated delivery scheduled for materials and finished product.
Directed trainees in creating dynamic displays of new merchandise to catch attention of store customers.
Evaluated financial statements and PNL reports to monitor sales performance to devise solutions for improvement and cost reduction.
Implemented succession planning by training and developing many associates into leadership positions.
Strengthened work flow productivity by hiring, managing and developing top talent.
Managed inventory tracking and physical inventory counts to minimize loss.
Updated store pricing, signage and merchandising to promote specials, sales and discounts.
Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
Education and Training
High School Diploma: , Expected in 06/2010 Palmetto High School - Palmetto, FL GPA:
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