Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Customer-oriented Manager with 12 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen. Growth-minded strategist and implementer of key operational improvements through corporate objective triage and situational support. Expert problem-solver and planner with demonstrated business leadership and development skills. Ambitious future student pursuing Veterinary Assistant degree eager to contribute developmental knowledge in the Veterinary field.

Skills
  • Supervision
  • Reliable and trustworthy
Experience
Assistant Store Manager, 05/2016 to 11/2020
Sur La TableMurray, UT,
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Improved store status by implementing process improvements and identifying performance gaps for corrective action.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Achieved sales quota by incorporating social media and brand marketing.
  • Implemented succession planning by training and developing 6 associates into leadership positions.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Corrected operational discrepancies by developing and executing process improvements.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Oversaw POS operations and cash management to reduce errors.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Updated store pricing, signage and merchandising to promote specials, sales and discounts.
  • Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
Key Holder, 01/2016 to 08/2016
DynamiteAlbany, NY,
  • Assisted with training and supervision of staff to develop and maintain store selling, customer service skills and product knowledge.
  • Performed, supported and supervised store opening and closing procedures including bank deposits and securing store.
  • Managed stock demands, employee shift schedules and opening and closing procedures and adapted professionally to all unexpected changes.
  • Accomplished sales goals by engaging customers, providing exemplary service and promoting special items.
  • Developed product knowledge expertise by understanding features and benefits to drive revenue growth and boost upselling.
  • Fostered service and selling culture to exceed customer expectations and build enduring consumer relationships.
  • Monitored customer traffic to determine appropriate staffing and create engaging customer-centric selling and service environment.
  • Sought new ways to improve metrics by partnering with Store Manager and Assistant Store Manager.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
Frame Shop Manager, 05/2012 to 05/2016
Michaels StoresSaint Clairsville, OH,
  • Coordinated delivery scheduled for materials and finished product.
  • Directed trainees in creating dynamic displays of new merchandise to catch attention of store customers.
  • Evaluated financial statements and PNL reports to monitor sales performance to devise solutions for improvement and cost reduction.
  • Implemented succession planning by training and developing many associates into leadership positions.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Updated store pricing, signage and merchandising to promote specials, sales and discounts.
  • Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
Education and Training
High School Diploma: , Expected in 06/2010
Palmetto High School - Palmetto, FL
GPA:

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Resume Overview

School Attended

  • Palmetto High School

Job Titles Held:

  • Assistant Store Manager
  • Key Holder
  • Frame Shop Manager

Degrees

  • High School Diploma

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