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Assistant Store Manager Resume Example

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AS
ASSISTANT STORE MANAGER
Professional Summary

Quality focused Assistant Manager with experience in retail setting. Areas of proficiency include sales, customer service, maintaining operational efficiency, inventory control, training and staff management.

Work History
Tommy Hilfiger - Assistant Store ManagerGainesville, FL06/2019 - Current
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
  • Created work schedules that ensured proper staffing according to sales volume and number of employees.
  • Assisted Store Manager in meeting standards for customer service and quality.
  • Assisted Manager in interview process of prospective employees and provided feedback.
  • Trained and managed associates in customer service and sales techniques.
  • Generated repeat business by delivering exceptional customer service and positive engagement.
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions.
  • Logged operational documents, store-to-store transfers and shipment receipts as set forth in company policy.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Resolved customer service issues promptly.
Rainbow Shops - Assistant Store ManagerGainesville, Florida05/2019 - 06/2019
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Participated in store inventories once per year.
  • Coached team on effective upselling and cross-selling methods.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Monitored security and handled incidents calmly.
  • Maintained high levels of organization in store by directing customers and replenishing merchandise.
Rainbow Shops - Store ManagerGainesville, Florida10/2018 - 05/2019
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Oversaw, trained and encouraged associates, promoting culture of efficiency and performance.
  • Created work schedules according to sales volume and number of employees.
  • Scheduled and led monthly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Rotated merchandise and displays to feature new products and promotions.
  • Generated repeat business by delivering exceptional customer service and positive engagement.
  • Interviewed job candidates and made staffing decisions based upon store need, experience and skill.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Reported to district manager regarding all store and staff issues, financial goals and sales.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Resolved customer service issues promptly.
  • Reduced shrinkage by closely monitoring inventory and security procedures.
  • Trained new employees on proper protocols and customer service standards.
  • Handled disciplinary actions, performance appraisals and terminations.
Rainbow Shops - Junior Assistant ManagerGainesville, Florida06/2018 - 10/2018
  • Verified that all customer complaints were handled promptly and appropriately.
  • Trained and mentored new employees to maximize team performance.
  • Oversaw stocking, cleaning and organizing of store areas.
  • Delegated tasks and oversaw all work according to company standards.
  • Set up and broke down registers by accurately counting money and documenting any variances.
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
  • Engaged in suggestive selling and other sales techniques.
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Kept on top of changes to store products and promotions to maintain strong sales.
  • Offered each customer personal service and polite support to boost sales and customer satisfaction.
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Used POS system to process sales, returns, online orders and gift card activations.
Skills
  • Staff scheduling
  • Sales techniques
  • Staff management
  • Goals and performance
  • Operations
  • Team leadership
  • Inventory control
  • Accurate money handling
  • Strong multi-tasking
  • Decision-making skill
  • Dependable and reliable
  • Shipment processing
  • Opening and closing procedures
  • Upselling techniques
  • Customer service-oriented
  • Skilled problem solver
  • Sales experience
  • Loss prevention
  • Staff training and development
  • Team leadership and coaching
  • Excellent customer service skills
Education
1994Hawthorne High School Hawthorne, FLHigh School Diploma
Santa Fe CollegeGainesville, FLElementary Education
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Resume Overview

Companies Worked For:

  • Tommy Hilfiger
  • Rainbow Shops

School Attended

  • Hawthorne High School
  • Santa Fe College

Job Titles Held:

  • Assistant Store Manager
  • Store Manager
  • Junior Assistant Manager

Degrees

  • High School Diploma
    Elementary Education

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