LiveCareer-Resume

assistant store manager resume example with 13+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Seeking an entry-level position, which will afford me the opportunity to perform administrative skills and allow me to demonstrate my abilities. Detailed Accounting Assistant with 10 years of hands-on experience assisting with handling various accounting duties and procedures. Well-educated in reconciliation, bookkeeping and revenue recognition. Innovative collaborator focused on adding value through measurable outcomes.

Skills
  • Reports Reconciliation
  • Word, Excel, PowerPoint, Counter Point-SQL, Outlook, FSP, Check 21
  • System, 10 keypunch, various copiers, fax machines, cash handling,
  • Administrative Support
  • Financial Reporting
  • Accounts Payable and Receivable
  • Data Collection and Sampling
  • Attention to Detail
  • GL Reconciliation
  • Invoicing and Billing
  • Customer Service
  • Data Entry
  • Verbal and Written Communication
  • General Ledger Entries
  • Microsoft Excel
  • Account Evaluation
  • Collections and Invoice Processing
Education and Training
Oscar Smith High School Chesapeake, VA, Expected in 06/2001 High School Diploma : - GPA :
Tidewater Community College Norfolk, VA Expected in : - GPA :
Experience
Eastern Mountain Sports - Assistant Store Manager
West Lebanon, NH, 09/2015 - 02/2018
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Maintained inventory by checking merchandise to determine levels.
  • Oversaw coaching and guidance of store employees to foster advancement in work operations.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Assisted customers, answered questions and resolved problems for stellar customer service.
  • Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
  • Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
  • Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Handled scheduling for store shifts to achieve adequate staffing.
Kennedy Krieger Institute - Accounting Assistant
Baltimore, MD, 12/2008 - 01/2015
  • Open new accounts for customers based on credit inquiry.
  • Provide excellent customer service to customers by phone & in person.
  • Managed bookkeeping and accounting systems and completed data entry with accuracy and efficiency.
  • Reconciled monthly statements and transactions to keep records accurate and current.
  • Assisted with month-end and year-end closings to support accounting system accuracy.
  • Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
  • Verified, classified, computed, posted and recorded accounts payable data and reconciled daily totals to confirm proper accounting.
  • Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
  • Reduced financial discrepancies by accurately processing invoices and journal entries.
  • Handled high-volume invoice processing with minimal supervision.
  • Coded invoices and other records to maintain organized and accurate records.
  • Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
  • Assessed data and information to check entries, calculations and billing codes for accuracy.
  • Addressed month-end closing functions for detailed reporting.
First Horizon Corp. - Head Teller
Plano, TX, 09/2005 - 01/2008
  • Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
  • Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.
  • Kept teller window areas clean, organized and fully stocked.
  • Balanced bank's vault of daily cash for withdrawals and deposits.
  • Completed monthly audits and managed overdraft reports.
  • Performed currency transaction reports for foreign currency.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Verified amounts and integrity of every check or funds transfer.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Greeted and assisted customers with professional, knowledgeable support for diverse banking needs.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Handled daily team scheduling and properly staffed shifts.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Earned high volume of referrals as part of bank's sales incentive system.
First Horizon Corp. - Head Teller
Ruston, LA, 06/2002 - 07/2005
  • Responsible for replenishing and balancing the ATM
  • Over see the teller line to make sure that the tellers are performing as needed and balancing
  • Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.
  • Completed monthly audits and managed overdraft reports.
  • Performed currency transaction reports for foreign currency.
  • Verified amounts and integrity of every check or funds transfer.
  • Took on additional shifts during busy periods to minimize staffing shortages.
  • Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.

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Resume Overview

School Attended

  • Oscar Smith High School
  • Tidewater Community College

Job Titles Held:

  • Assistant Store Manager
  • Accounting Assistant
  • Head Teller
  • Head Teller

Degrees

  • High School Diploma
  • Some College (No Degree)

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