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assistant store manager resume example with 2+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Detail-focused Assistant Store Manager known for creating eye-catching merchandise displays. Proven effectiveness boosting revenue by optimizing staff and promotions utilization. Reliable and dedicated approach to incorporating excellent interpersonal skills.

Skills
  • Store Opening and Closing
  • Team Building and Leadership
  • Assignment Delegation
  • Marketing and Promotions
  • Work Planning and Prioritization
  • POS Systems Operations
  • Retail Operations
  • Problem-Solving
  • Inventory Control
  • Strategic Merchandising
  • POS Systems
  • Hiring and Training
  • Pricing and Markdowns
  • Mentoring and Coaching
  • Stock Management
  • Performance Assessment
  • Goal Setting
  • Hiring and Onboarding
  • Originality and Creativity
  • Department Oversight
  • Management Team Building
  • Team Leadership
  • Staff Scheduling
  • Sales Promotion
  • Records Organization and Management
  • Resource Allocation
  • Employee Motivation
  • Process Improvements
  • Revenue Forecasting
  • Operations Oversight
  • Staff Development
  • Program Optimization
  • Human Resources Oversight
  • Business Leadership
  • Customer Service Management
  • Training Management
  • Performance Evaluation and Monitoring
  • Budget Control
  • Policy Development and Enforcement
  • Recruitment and Hiring
  • Quality Assurance
  • Supplier Monitoring
  • Problem Anticipation and Resolution
  • Sales Tracking
  • Cost Reduction
  • Decision Making
Experience
09/2022 to 04/2023 Assistant Store Manager The Realreal, Inc. | Remote - Palm Desert, CA,
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Maintained inventory by checking merchandise to determine levels.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Oversaw coaching and guidance of store employees to foster advancement in work operations.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Reviewed inventory and sales records to prepare reports for management and budget departments.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Delegated work to staff, setting priorities and goals.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Formed and sustained strategic relationships with clients.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
03/2022 to 10/2022 Animal Care Specialist Covance | Plymouth, MN,
  • Stayed on top of laundry, sweeping and disinfection protocols.
  • Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
  • Promoted optimal animal health by feeding and watering on regular schedule.
  • Followed consistent safety procedures, maintained visible animal identification and checked tags to minimize care errors.
  • Fed and watered animals in care, following special diets and regular medication administration schedules.
  • Played with dogs and cats to maintain socialization and reduce stress.
  • Maintained clean and orderly play yards, kennels and cages.
  • Prepared food to meet needs of animals under care with appropriate meals.
  • Followed precise feeding instructions and schedules for animals under care.
  • Walked and exercised dogs during owner absences.
  • Cleaned and sanitized equipment and surfaces to protect animal and staff health.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Delivered excellent service to pet owners to drive repeat business.
  • Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
  • Emptied litter boxes, refilled with fresh litter and cleaned animal bedding.
  • Cleaned and maintained kennels, holding areas and surgical rooms.
  • Assessed animals for injury and illness.
  • Taught animals sit, stay and other basic commands.
  • Reviewed pet records from daily visits and appointments, entering important data into system.
  • Socialized animals to prepare for adoption.
  • Scheduled grooming and veterinary appointments for animals.
  • Screened individuals interested in adopting pets.
03/2021 to 03/2022 Manager Huntington Ingalls Industries | National City, CA,
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
  • Minimized staff turnover through appropriate selection, orientation and training.
  • Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
Education and Training
Expected in 05/2021 GED | Houston Heights High School, Houston , TX, GPA:

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Resume Overview

School Attended

  • Houston Heights High School

Job Titles Held:

  • Assistant Store Manager
  • Animal Care Specialist
  • Manager

Degrees

  • GED

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