LiveCareer-Resume

assistant store manager resume example with 3+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Seasoned retail supervisor with strong history of leading high-performance teams to meet and exceed sales, service and operational objectives. Diligent about monitoring shrinkage, managing records and keeping teams productive and motivated. Focused on driving revenue growth with proactive and strategic approaches.

Multi-talented [Job Title] with [Number] years of experience boosting sales and increasing profits by motivating staff and assisting customers. Results-driven focus on monitoring staff member performance and offering advice on effective sales methods. Successful at resolving complex issues by working closely with employees, suppliers and customers.

Dedicated and hardworking [Job Title] able to lead and motivate retail workers to provide exceptional service every time. Knowledgeable about all aspects of store operations and able to target improvements and enhance operations. Ready for new professional challenges and seeking career-oriented position.

Customer service-oriented professional with enthusiastic personality and skills in [Skill] and [Skill]. Ready to apply experience in [Area of expertise] in retail position with exciting organization.

Skills
  • POS systems operations
  • Stock management
  • Merchandising
  • Strategic Planning
  • Records maintenance
  • Customer relations
  • Customer Service
  • Records management
  • Issue resolution
  • Leadership development
  • Driving business growth
  • Customer outreach
  • Managing retail build outs
  • Creating marketing plans
  • Store growth planning
  • Creating store processes
  • Sales strategies
  • Sales Techniques
  • Business Development
  • Identifying sales trends
  • Supervising staff
  • Expert in [Name] POS software
  • Monitoring inventory
  • Supplier relationship management
  • Resourcefulness
  • Purchase orders
  • Inventory coordination
  • Quality assurance standards
  • Policy improvements
  • Supplier relations
  • Vendor invoicing
  • Recordkeeping
  • Logistics coordination
  • Pricing structures
  • Cost controls familiarity
  • Merchandise selection
  • Merchandise selection
  • Issue and conflict resolution
  • Workforce Management
  • Brand management
  • Lead generation
  • Salesforce Management
  • Staff development
  • Inventory management
  • Organization
  • Operational improvement
  • CCTV
  • Communications
  • Team building
  • Team management
  • Invoice generation
  • Problem resolution
  • First Aid/CPR
  • Project organization
  • Process improvement
  • Customer service
  • Administrative support
  • MS Office
  • Planning and coordination
  • Business operations
  • Relationship development
  • Supervision
  • Systems and automation applications
  • Key accounts and territory management
  • Talent development
  • Client relations and retention
  • Conflict resolution techniques
  • Persuasive
  • Product Knowledge
  • Account management
  • Skilled multi-tasker
  • Focused on customer satisfaction
  • Management of remote employees
  • Training and coaching
  • Training programs
  • Budgeting and finance
  • Project management
  • Meticulous attention to detail
  • Research ability
  • Schedule coordination
  • Proficient in [Software]
  • Cross-functional collaboration
  • Marketing savvy
  • Deadline-oriented
  • Quality assurance controls
  • Superior computer skills
  • Senior leadership support
  • Process optimization
  • Schedule mastery
  • Problem Resolution
  • Conflict mediation
  • Promotional support
  • Freight operations
  • Credit card payment processing
  • Store maintenance
  • Shipping and receiving understanding
  • Inbound and outbound calling
  • Employee coaching
  • Report creation
  • Direct sales
  • Office equipment proficiency
  • Merchandising plan development
  • Seasonal promotions
  • Overstock strategy
  • Retail sales campaigns
  • Interior retail displays
  • In-store event display management
  • Corporate visual objectives
  • Marketing knowledge
  • Product expertise
  • Brand image alignment
  • Program coordination
  • Forecasting
  • Security systems
  • Event Planning
  • Project Management
  • Materials ordering
  • Workflow coordination
  • Client contact
  • Adobe PhotoShop
  • Market research
  • Survey coordination
  • Sales strategy familiarity
  • Customer demographics understanding
  • Data collection processes
  • Promotions planning skills
  • Training and Development
  • Consumer trend analysis
  • Business performance analysis
  • Graphic design proficiency
  • Campaign development experience
  • Branding
  • Social media
  • Audience Targeting
  • Marketing
  • Marketing
  • CRM
  • Contract development and management
  • Contract development and management
Experience
05/2019 to Current
Assistant Store Manager Extra Space Storage Little River, SC,
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Conducted analysis to address productivity and employee needs which resulted in improved employee morale.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Contributed to organizational initiative to achieve [Timeframe] sales, budget and other targeted goals.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
  • Closely monitored customer behavior and purchasing preferences, offering constructive guidance to bolster services.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Coached and developed store associates through formal and informal interactions.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
08/2018 to 05/2019
Store Manager Spectrum Portage, MI,
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Trained employees on store security, monetary procedures and customer service expectations.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Oversaw all store operations while generating $[Amount] in monthly sales.
  • Maintained current accounts and deposited funds to keep on-site cash low.
  • Interviewed, hired, supervised and trained [Number] employees and instituted mentoring program to develop skills, leadership and employee excellence.
  • Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
  • Implemented succession planning by training and developing [Number] associates into leadership positions.
  • Restocked inventory upon shipment arrival and checked merchandise into [Software] system to maintain accurate records.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Updated store pricing, signage and merchandising to promote specials, sales and discounts.
  • Translated marketing information into strategic plans for establishment.
  • Secured store perimeter and enforced safety procedures to minimize losses and protect assets.
  • Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
  • Contributed to merchandising ideas at team sales meetings to increase sales.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Coached and empowered employees by creating and sharing motivational vision plans.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Minimized financial discrepancies by accurately controlling monthly operations budget.
  • Oversaw POS operations and cash management to reduce errors.
  • Diminished total loss by [Number]% by implementing effective operational improvements.
  • Reorganized sales floor to optimize customer flow and improve product visibility.
  • Fostered healthy team environments to promote collaboration and boost productivity.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Hired, trained, evaluated performance and enforced disciplinary actions for [Number] associates.
  • Collaborated with [Job title] to recruit and develop personnel and cultivate top performance.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Improved store status from market worst to best by implementing process improvements and identifying performance gaps for corrective action.
  • Oversaw annual store budget while working closely with corporate and financial departments on reporting and payroll.
  • Oversaw annual store budget while working closely with corporate and financial departments on reporting and payroll.
  • Boosted sales by [Number]% by cultivating customer rapport and delivering superior customer service.
  • Handled proof-of-concept requirements to meet strategic objectives.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Rotated inventory from oldest to newest to maintain fresh stock.
  • Mitigated regulatory risks by coordinating audits to comply with protocols.
  • Built loyal customer base by delivering excellent service and stocking in-demand products.
  • Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
  • Reduced process lags by effectively managing [Number] employees for productivity, efficiency and improvement.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Corrected operational discrepancies by developing and executing process improvements.
  • Worked closely with [Job title] to formulate and build store brand and strategy.
02/2018 to 08/2018
Store Manager Dsw (Designer Brands Inc.) Richmond, VA,
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Trained employees on store security, monetary procedures and customer service expectations.
  • Increased profits [Number]% by restructuring store layouts to enable efficient inventory management and performing financial planning and sales metric analysis.
10/2017 to 02/2018
Assistant Store Manager Extra Space Storage Lodi, CA,
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Conducted analysis to address productivity and employee needs which resulted in improved employee morale.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
  • Collaborated with [Job title] to increase sales by [Number]% over [Timeframe] period.
  • Contributed to organizational initiative to achieve [Timeframe] sales, budget and other targeted goals.
  • Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Supervised [Job title] in processing credit, debit, and cash payments to streamline sales.
  • Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
  • Built proactive and productive relationships with [Job title] and business agents to maintain operational efficiency.
  • Closely monitored customer behavior and purchasing preferences, offering constructive guidance to bolster services.
  • Minimized waste by employing specific expense-tracking and cost-control strategies.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Handled scheduling for two store shifts across 7-day work weeks to promote proper and adequate staffing.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Coached and developed store associates through formal and informal interactions.
  • Assessed, optimized and elevated operations to target current and expected demands.
Education and Training
Expected in
: Business And Managerial Economics
John Brown University - Siloam Springs, AR
GPA:
Expected in
: International Business Management
NorthWest Arkansas Community College - Bentonville, AR
GPA:

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Resume Overview

School Attended

  • John Brown University
  • NorthWest Arkansas Community College

Job Titles Held:

  • Assistant Store Manager
  • Store Manager
  • Store Manager
  • Assistant Store Manager

Degrees

  • Some College (No Degree)
  • Some College (No Degree)

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