Assistant Store Manager resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Multifaceted Management Professional with over 20 years of omni-channel retail experience. Excellent reputation for problem solving, customer satisfaction, and driving sales. Promoting a positive work environment with a focus on meeting or exceeding company goals and operational standards. Results-driven with success through training, monitoring and encouraging retail teams to present a noticeably better shopping experience. Proficient in all areas of store operations and reliable in developing and capitalizing on improvement opportunities. Seeking a position that makes use of my talents and skills in a way that will be mutually beneficial.

  • Goal Setting/KPI Evaluation
  • Omni-channel Retail Experience
  • Ordering/Inventory Management
  • Training and Development
  • Merchandising/POG
  • Human Resource Policies
  • Sales Growth and Evaluation
  • Staff Scheduling /Payroll Budgeting
  • Staff Management and Supervision
  • Sales/Services Expertise and Product Knowledge
  • Cost Controls/P&L Analysis
  • Operational and Safety Policy Enforcement
  • Excellent Verbal and Written Problem Solving Skills
Work History
11/2004 to Current
Assistant Store Manager Extra Space Storage Logan, UT,
  • Facilitator of ever changing omni-channel shopping experience through communication, leadership and feedback
  • Developed team communications and information for small as well as large group meetings
  • Monitored social media and online sources for industry trends. Instrumental in adding to product assortment locally and nationally
  • Drove merchandising improvements which resulted in sales gains and improved profit margins
  • Assisted customers to understand needs and provide solutions
  • Improved customer relations by resolving technical, shipping/returns and online issues in a timely manner
  • Resolved customer satisfaction issues through surveys and online feedback by direct contact
  • Completed monthly and quarterly reports for senior management
  • Applied KPI reports to evaluate and improve operations, target current business conditions and forecast needs
  • Conducted daily staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies
  • Rotated merchandise and displays to feature new products and promotions
  • Point of contact for vendor collaboration for contracted services
  • Supervised team of 25 employees and provided feedback on performance
  • Identify customer and seasonal trends to forecast consumer needs
  • On-boarded new employees, including training, mentoring and new hire documentation
  • Helped with planning schedules and delegating assignments to meet coverage and service demands
  • Maintained high levels of organization in store by directing customers and replenishing merchandise
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries
  • Reviewed sales and gross profit reports to determine options for increasing market growth
  • Coached sales associates in product specifications, sales incentives and selling techniques
  • Assisted in coordinating meetings for standards of customer service and quality of service
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies
  • Trained new-hires on direct contact, internet and phone sales procedures to better service customers
  • Coached team on effective up-selling and cross selling techniques
  • Reconciled daily sales transactions to balance and log day-to-day revenue
  • Oversaw and improved productivity of customer direct ships. Increasing from 50 per day to over 200 per day through efficient coordination of daily operations
01/1998 to 05/2004
Merchandise Manager Qurate Retail Group Inc. Brandon, FL,
  • Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions
  • Planned out sales cycles to develop and service accounts by using product marketing, prospecting, promotion and merchandising for product awareness and placement
  • Updated pricing and signage to complete product displays and educate customers
  • Prepared interesting and innovative visual displays to grab customer interest and promote sales
  • Developed merchandise plans to purchase various highly sought-after items to increase sales
  • Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products
  • Designed displays to deliver interactive, engaging and memorable store experiences for shoppers
  • Worked with managers and advertising directors to optimize promotions
  • Executed in-season pricing strategies, including promotions and markdowns to reach financial targets
  • Supervised team of up to 20 merchandising employees and monitored adherence to company standards
  • Enhanced overall store appearance by applying careful consideration to product and display locations
  • Monitored and replenished display inventory and restructured according to available stock
01/1995 to 01/1998
Operations / Sales Manager Best Buy Co Inc. City, STATE,
  • Protected company assets from loss such as theft or damage by setting and enforcing effective security policies and inspections
  • Implemented policies and standard operating procedures for continuous improvement
  • Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies
  • Managed and allocated staff and material resources to meet production goals
  • Implemented loading dock process and productivity improvements
  • Executed local market strategies aligned to overall strategic and marketing plans through competitive awareness and community outreach
  • Advanced productivity KPIs by leading trainings on procedures and safety practices
  • Assessed financial statements and P & L reports to evaluate fiscal performance, develop targeted improvements and implement changes resulting in operational cost savings
  • Oversaw day-to-day operations, including supervising up to 100 person team
  • Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales
  • Oversaw and improved delivery staff and procedures
  • Coordinated visits and provided briefs to very important personnel (VIPs) improving knowledge and awareness of operational activities, programs and offerings
  • Maintained staffing needs while meeting payroll budgets
  • Monitored employee productivity and optimized procedures to maximize sales
  • Accelerated efficiency of operations by controlling budgets, overseeing customer accounts, managing scheduling and driving meetings
  • Implemented incident management responses, including troubleshooting, root cause analysis and issue resolution
Expected in
Associate of Science: Business
The Art Institute of Fort Lauderdale Inc - Fort Lauderdale, FL
Expected in
N/A: Business Economics
Wright State University - Dayton, OH
  • Microsoft Excel Certifation Training (ongoing)
  • Multiple Perfect Attendance Awards
  • Health and Safety Certifications
  • Top Online Sales Award
  • Consistant record of performance based growth.

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Resume Overview

School Attended

  • The Art Institute of Fort Lauderdale Inc
  • Wright State University

Job Titles Held:

  • Assistant Store Manager
  • Merchandise Manager
  • Operations / Sales Manager


  • Associate of Science
  • N/A

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