Assistant Store Manager resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Multifaceted Management Professional with over 20 years of omni-channel retail experience. Excellent reputation for problem solving, customer satisfaction, and driving sales. Promoting a positive work environment with a focus on meeting or exceeding company goals and operational standards. Results-driven with success through training, monitoring and encouraging retail teams to present a noticeably better shopping experience. Proficient in all areas of store operations and reliable in developing and capitalizing on improvement opportunities. Seeking a position that makes use of my talents and skills in a way that will be mutually beneficial.
Skills
Goal Setting/KPI Evaluation
Omni-channel Retail Experience
Ordering/Inventory Management
Training and Development
Merchandising/POG
Human Resource Policies
Sales Growth and Evaluation
Staff Scheduling /Payroll Budgeting
Staff Management and Supervision
Sales/Services Expertise and Product Knowledge
Cost Controls/P&L Analysis
Operational and Safety Policy Enforcement
Excellent Verbal and Written Problem Solving Skills
Work History
11/2004 to Current
Assistant Store ManagerExtra Space Storage – Logan, UT,
Facilitator of ever changing omni-channel shopping experience through communication, leadership and feedback
Developed team communications and information for small as well as large group meetings
Monitored social media and online sources for industry trends. Instrumental in adding to product assortment locally and nationally
Drove merchandising improvements which resulted in sales gains and improved profit margins
Assisted customers to understand needs and provide solutions
Improved customer relations by resolving technical, shipping/returns and online issues in a timely manner
Resolved customer satisfaction issues through surveys and online feedback by direct contact
Completed monthly and quarterly reports for senior management
Applied KPI reports to evaluate and improve operations, target current business conditions and forecast needs
Conducted daily staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies
Rotated merchandise and displays to feature new products and promotions
Point of contact for vendor collaboration for contracted services
Supervised team of 25 employees and provided feedback on performance
Identify customer and seasonal trends to forecast consumer needs
On-boarded new employees, including training, mentoring and new hire documentation
Helped with planning schedules and delegating assignments to meet coverage and service demands
Maintained high levels of organization in store by directing customers and replenishing merchandise
Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries
Reviewed sales and gross profit reports to determine options for increasing market growth
Coached sales associates in product specifications, sales incentives and selling techniques
Assisted in coordinating meetings for standards of customer service and quality of service
Increased efficiency and team productivity by promoting adherence to operational best practices and company policies
Trained new-hires on direct contact, internet and phone sales procedures to better service customers
Coached team on effective up-selling and cross selling techniques
Reconciled daily sales transactions to balance and log day-to-day revenue
Oversaw and improved productivity of customer direct ships. Increasing from 50 per day to over 200 per day through efficient coordination of daily operations
01/1998 to 05/2004
Merchandise ManagerQurate Retail Group Inc. – Brandon, FL,
Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions
Planned out sales cycles to develop and service accounts by using product marketing, prospecting, promotion and merchandising for product awareness and placement
Updated pricing and signage to complete product displays and educate customers
Prepared interesting and innovative visual displays to grab customer interest and promote sales
Developed merchandise plans to purchase various highly sought-after items to increase sales
Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products
Designed displays to deliver interactive, engaging and memorable store experiences for shoppers
Worked with managers and advertising directors to optimize promotions
Executed in-season pricing strategies, including promotions and markdowns to reach financial targets
Supervised team of up to 20 merchandising employees and monitored adherence to company standards
Enhanced overall store appearance by applying careful consideration to product and display locations
Monitored and replenished display inventory and restructured according to available stock
01/1995 to 01/1998
Operations / Sales ManagerBest Buy Co Inc. – City, STATE,
Protected company assets from loss such as theft or damage by setting and enforcing effective security policies and inspections
Implemented policies and standard operating procedures for continuous improvement
Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies
Managed and allocated staff and material resources to meet production goals
Implemented loading dock process and productivity improvements
Executed local market strategies aligned to overall strategic and marketing plans through competitive awareness and community outreach
Advanced productivity KPIs by leading trainings on procedures and safety practices
Assessed financial statements and P & L reports to evaluate fiscal performance, develop targeted improvements and implement changes resulting in operational cost savings
Oversaw day-to-day operations, including supervising up to 100 person team
Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales
Oversaw and improved delivery staff and procedures
Coordinated visits and provided briefs to very important personnel (VIPs) improving knowledge and awareness of operational activities, programs and offerings
Maintained staffing needs while meeting payroll budgets
Monitored employee productivity and optimized procedures to maximize sales
Accelerated efficiency of operations by controlling budgets, overseeing customer accounts, managing scheduling and driving meetings
Implemented incident management responses, including troubleshooting, root cause analysis and issue resolution
Education
Expected in
Associate of Science: Business The Art Institute of Fort Lauderdale Inc - Fort Lauderdale, FL GPA:
Expected in
N/A: Business Economics Wright State University - Dayton, OH GPA:
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