assistant store manager resume example with 20+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Goal-driven Assistant Store Manager with 27-year record of accomplishment in exceeding revenue and profit goals while controlling inventory shrinkage and loss percentages. Experienced in monitoring inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Enthusiastic, industrious and diligent management paired with skill and fortitude to thrive in dynamic, customer-centric work settings.
Skills
Stock Management
Inventory Control
Retail Operations
Assignment Delegation
Mentoring and Coaching
Problem-Solving
Hiring and Training
Staff Scheduling
Administrative Management
Experience
01/2003 to CurrentAssistant Store ManagerSave-A-Lot | Belleville, IL,
Assisted in continuous development of effective store associates to achieve desired sales and results.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Coached and developed store associates through formal and informal interactions.
Oversaw aspects of maintenance, inventory and daily activity management.
Delegated assignments based on team strengths to optimize floor coverage and service levels.
Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Handled scheduling for store shifts to achieve adequate staffing.
Checked monthly sales and performance reports to support operational planning and strategic decision-making.
Handled complaints from customers by empathetically listening, recording details and offering solutions.
Oversaw coaching and guidance of store employees to foster advancement in work operations.
Maintained inventory by checking merchandise to determine levels.
Supervised cashiers in processing credit, debit and cash payments to streamline sales.
Reviewed inventory and sales records to prepare reports for management and budget departments.
Answered customer questions and addressed problems and complaints in person and via phone.
Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
Assisted customers, answered questions and resolved problems for stellar customer service.
Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
Recruited, interviewed and hired qualified employees to provide top-quality service.
Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
Scheduled staff to assign employee shifts according to departmental and business needs.
Created engaging merchandise presentations to motivate impulse purchases.
Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.
Measured goal achievement by evaluating daily cash flow, reviewing sales reports and producing financial statements.
Analyzed inventory trends to guide product ordering and develop sales promotions to minimize overstock.
03/1996 to 01/2002Assistant Store ManagerThe Buckle, Inc. | Big Cabin, OK,
Assisted in continuous development of effective store associates to achieve desired sales and results.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Delegated assignments based on team strengths to optimize floor coverage and service levels.
Handled scheduling for store shifts to achieve adequate staffing.
Checked monthly sales and performance reports to support operational planning and strategic decision-making.
Handled complaints from customers by empathetically listening, recording details and offering solutions.
Maintained inventory by checking merchandise to determine levels.
Supervised cashiers in processing credit, debit and cash payments to streamline sales.
Answered customer questions and addressed problems and complaints in person and via phone.
Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
Recruited, interviewed and hired qualified employees to provide top-quality service.
Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
02/1997 to 09/1998Sales ManagerThe Scoular Company | Wellington, KS,
Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
Maintained professional network of potential clients and business opportunities.
Established new accounts and serviced existing accounts maintaining professional relationships.
Developed and implemented new sales strategies to update product lines.
Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
Analyzed business and sales targets using critical problem-solving skills.
Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Achieved company growth and brand development through market expansion and sales.
Performed sales consultations and educated clients on products and services.
Researched and capitalized on emerging opportunities to build business and expand customer base.
Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
05/1986 to 01/1997Office AdministratorT&A Supply Company, Inc | Meridian, ID,
Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
Replenished office supplies, placing new orders for restocking to maintain inventory.
Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
Automated office operations by managing client correspondence and data communications.
Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
Managed service agreements and purchase orders to drive budget performance and meet schedule requirements.
Handled high volumes of package and mail distribution for executive leadership according to determined schedules.
Completed benefits paperwork, processed employee incident reports and performed data entry tasks to maximize team productivity.
Handled requests-for-information and delegated customer service tasks to appropriate employees.
Assisted employees and customers with software navigation and provided technical support.
Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Managed store cash intake with high accuracy and prepared daily bank deposits.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Managed office inventory and placed new supply orders.
Education and Training
Expected in 06/1985 to to High School Diploma | Richlands High School, Richlands, VAGPA:
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