assistant store manager resume example with 15+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Dedicated and hardworking Manager able to lead and motivate workers to provide exceptional service every time. Knowledge in all areas of store operations and able to target improvements and enhance operations. Ready for new professional challenges and seeking career-oriented position.

  • Merchandising
  • Stock management
  • Customer Service
  • Leadership development
  • POS systems operations
  • Customer relations
  • Sales strategies
  • Issue resolution
  • Supervision and training
  • Customer retention
  • Recruiting and hiring
Assistant Store Manager, 05/2009 to 08/2020
The Tjx Companies, Inc.Troy, MI,
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Coached and developed store associates through formal and informal interactions.
  • Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing.
  • Reviewed monthly sales and performance reports to support operational planning and strategic decision-making.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Assisted customers, answered questions and resolved problems for stellar customer service.
  • Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
  • Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
  • Recruited, interviewed and hired qualified employees to provide top-quality service.
  • Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
  • Scheduled staff to assign employee shifts according to departmental and business needs.
  • Created engaging merchandise presentations to motivate impulse purchases.
  • Analyzed inventory trends to guide product ordering and develop sales promotions to minimize overstock.
Operations Manager, 07/2007 to 05/2009
FleetcorRochester, NY,
  • Replenished inventory to maintain par levels and completed inventory audits, counted and updated inventory reports upon receipt of new shipments.
  • Managed daily operations, including supervising multiple team members across 2 locations and online sales.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Enforced security policies and procedures to protect company assets from theft, loss or damage.
  • Evaluated documentation such as invoices and shipping paperwork for accuracy and compliance.
Department Supervisor, 01/2005 to 07/2007
Ollie's Bargain OutletLexington, KY,
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Supervised up to 12 employees in specialty departments and delegated each one with tasks and responsibilities.
  • Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Assessed displays for proper stock, checked store organization and kept aisles clear of obstacles.
  • Monitored sales performance through analysis of sales reports and comparison shopping.
  • Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
Education and Training
: Business Administration, Expected in
Framingham State University - Framingham, MA

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Resume Overview

School Attended

  • Framingham State University

Job Titles Held:

  • Assistant Store Manager
  • Operations Manager
  • Department Supervisor


  • Some College (No Degree)

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