assistant store manager resume example with 9+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
POS systems operations
Records management
Word expertise
Customer relations
Sales Techniques
Sales strategies
Creating marketing plans
Leadership development
Workforce Management
Stock management
Merchandising
Issue resolution
Strategic Planning
Creating store processes
Customer outreach
Managing retail build outs
Experience
02/2016 to 10/2018
Assistant Store ManagerThe Tjx Companies, Inc. – Victor, NY,
Supervised Cashiers in processing credit, debit, and cash payments to streamline sales.Conducted analysis to address productivity and employee needs, resulting in improved employee morale.
Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
Recruited and hired individuals demonstrating passion, dedication and added value to team.
Collaborated with department heads to identify opportunity, develop timely solutions and create action plans.
Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Encouraged professional growth and talent development in associates to increase performance in all areas.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Handled scheduling for two store shifts across 7-day work weeks to promote proper and adequate staffing.
Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
Minimized waste by employing specific expense-tracking and cost-control strategies.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Leveraged ERP software to coordinate and enhance inventory delivery.
Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Closely monitored customer behavior and purchasing preferences, offering constructive guidance to bolster services.
Coached and developed store associates through formal and informal interactions.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
08/2016 to 02/2017
Car Sales Representative Supercuts – San Antonio, TX,
Processed payments and maintained accurate drawers to meet financial
Accompanied customers during test drives to explain valuable features and monitor safe return of vehicles.
Showcased vehicle features and took customers on test drives in local area.
Greeted customers at arrival to build positive relationships and discuss vehicles.
Maintained current store, product and promotional knowledge to drive consistent sales.
targets.
Implemented strategic improvements to customer service policies, increasing overall satisfaction ratings
02/2007 to 07/2013
General ManagerCourtSouth/National Fitness Center – City, STATE,
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
Forecasted outlook by mitigating operational risk and compiling performance, financial, headcount and AUM data.
Collaborated with [Number]-person team to effectively manage $[Number] annual budget.
Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations.
Participated in organizational transformation and implementation activities to monitor corporate restructures.
Liaised with cross-functional teams to develop product positioning strategies.
Implemented effective customer service surveys to encourage feedback.
Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale.
Facilitated monthly workshops to share best practices to optimize productivity.
Built and maintained loyal, long-term customer relationships through effective account management.
Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
Coached and developed [Number] internal candidates for promotion to general management.
Trained over [Number] employees on business principles, best practices, protocol and system usage.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Designed sales and service strategies to improve revenue and retention.
Hired, coached and mentored team of [Number] sales representatives.
Trained, managed and motivated employees to promote professional skill development.
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Directed [Number] managers and [Number] associates to generate over $[Number] in revenue.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Managed and improved requirements, gaps analysis, training and development and new program rollout resulting in [Result].
Mitigated regulatory risks by overseeing compliance visits and adhering to protocol.
Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
Education and Training
Expected in 05/1989 to to
High School Diploma: Fulton High School - Knoxville, TN GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.