Assistant Store Manager resume example with 14+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Accomplished Assistant Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Great Motivational leader skilled at building relationships with customers, employees and senior management. Professionally interacted with customers to promote 100% customer service ratings. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

  • Store Opening and Closing
  • Supply Chain Management
  • Cost Management
  • Google Analytics
  • Time Management
  • Hiring and Training
  • Microsoft SharePoint
  • Microsoft Windows
  • Microsoft Excel
  • Microsoft Dynamics
  • Microsoft Office
  • Microsoft Outlook
  • Microsoft Access
  • Coaching and Mentoring
  • Administrative Management
Work History
Assistant Store Manager, 06/2020 to Current
Marshall Retail GroupCleveland, OH,
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Developed innovative and creative merchandise displays to drive point-of-sale purchases.
  • Conducted weekly walk-throughs with store manager to discuss interior visual displays and store window presentation.
  • Drove sales growth in all areas of the store.
  • Completed monthly profit and loss performance reports.
  • Developed productive relationships with key account holders.
  • Assessed areas of service concern and developed improvement plans.
  • Conducted research, gathered information from multiple sources and presented results.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Worked with customers to understand needs and provide excellent service.
  • Received and processed stock into inventory management system.
  • Managed team of employees, overseeing hiring, training and professional growth of employees.
  • Increased customer satisfaction by resolving issues.
Department Manager, 04/2010 to Current
CoorstekEast Granby, CT,
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
  • Communicated with managers of other departments to maintain transparency.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Developed and implemented useful inventory management strategies to maximize sales and reduce costs.
  • Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
  • Created and enforced department policies, procedures and standards to establish productivity and quality.
Team Leader, 01/2005 to 01/2006
Bargain HuntJonesboro, AR,
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Worked with colleagues to create prototypes for designs and training materials.
  • Coordinated weekly meetings for internal and external groups.
  • Led team of 100 members while providing exceptional customer service.
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
Customer Service Associate, 01/2004 to 01/2005
Marshall Retail GroupDallas, TX,
  • Developed and actualized customer service initiatives to decrease wait times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Offered basic technical support for clients on wide range of company products.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Informed customers about special promotions and provided detailed information for various products.
  • Boosted sales revenue by skillfully promoting diverse service options.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Responded to customer calls and emails to answer questions about products and services.
High School Diploma: , Expected in
Edison High School - Alexandria, VA

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Resume Overview

School Attended

  • Edison High School

Job Titles Held:

  • Assistant Store Manager
  • Department Manager
  • Team Leader
  • Customer Service Associate


  • High School Diploma

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