- , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
Enterprising Assistant Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
- Employee performance evaluations
- Training
- Staff Management
- Product and Service Sales
- Cross-Selling
- Cash Handling
- Cash Register Operation
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- Inventory management
- Waste reduction
- Teamwork and Collaboration
- Conflict resolution techniques
- Power Tool Knowledge
- Sweeping and mopping
- Ensuring customer satisfaction
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Assistant Store Manager, 02/2019 - 01/2022
Francesca's Collections, Inc. – Tyrone, FL,
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Analyzed and interpreted store trends to facilitate planning.
- Rotated merchandise and displays to feature new products and promotions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Security Guard, 11/2016 - 01/2019
Jbs Usa – Atlanta, GA,
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Responded quickly to incidents and assessed active situations for security concerns.
- Interacted assertively but non-confrontationally with personnel and general public.
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured personal and company goods against robbery, vandalism and illegal entry.
- Oversaw entry and exit of employees and visitors daily.
- Reported irregularities such as fire and safety hazards to maintenance.
- Identified violators and escorted departing personnel to guard against theft of property.
- Checked and verified photo identification prior to granting facility access.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Monitored employee activities, confirming compliance with security regulations.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Permitted entry with escort for approved persons into secure locations.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect building, assets and individuals.
- Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
- Completed full building and grounds patrols to spot and investigate concerns.
- Regulated vehicle and pedestrian traffic upon entry onto building grounds through electronic gates.
Lead Server/Slicer Operator, 08/2013 - 11/2016
Kroger – Ogden, UT,
- Educated staff members on specialty meat cuts, food handling methods and sanitation guidelines.
- Cut meats to customer specifications and answered questions about specialty products.
- Performed meat inspections and checked temperature environment to maximize food safety.
- Priced orders daily by correctly wrapping, weighing and labeling cuts.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Improved operations through consistent hard work and dedication.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Supervised restocking of salad bar for lunch and dinner service.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Prepared specialty desserts for customers for special occasions.
- Cultivated warm relationships with regular customers.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic areas in restaurant while maintaining calm, professional demeanor.
- Managed food resources, memorized orders and coordinated customer service.
- Checked identification for minimum age for sale of alcoholic beverages.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Bussed and reset tables to keep dining room and work areas clean.
Porter, 03/2013 - 08/2013
JMR Renovation – City, STATE,
- Assessed high-traffic areas, hallways, lobby areas and reception for cleanliness.
- Demonstrated commitment through impeccable attendance and quality performance.
- Performed cleaning and maintenance duties as directed.
- Completed sweeping, mopping and window-cleaning.
- Communicated with coworkers and managers about completed duties.
- Cleaned and organized building areas as required.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
High School Diploma: , Expected in 06/2011
-
Chaparral High School - San Dimas, CA,
GPA:
No Degree: , Expected in
-
Citrus College - Glendora, CA
GPA:
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