, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Enterprising Assistant Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Skills
Employee performance evaluations
Training
Staff Management
Product and Service Sales
Cross-Selling
Cash Handling
Cash Register Operation
Inventory management
Waste reduction
Teamwork and Collaboration
Conflict resolution techniques
Power Tool Knowledge
Sweeping and mopping
Ensuring customer satisfaction
Work History
Assistant Store Manager, 02/2019 - 01/2022 Francesca's Collections, Inc. – Tyrone, FL,
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Analyzed and interpreted store trends to facilitate planning.
Rotated merchandise and displays to feature new products and promotions.
Processed payments for credit and debit cards and returned proper change for cash transactions.
Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Security Guard, 11/2016 - 01/2019 Jbs Usa – Atlanta, GA,
Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Responded quickly to incidents and assessed active situations for security concerns.
Interacted assertively but non-confrontationally with personnel and general public.
Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Secured personal and company goods against robbery, vandalism and illegal entry.
Oversaw entry and exit of employees and visitors daily.
Reported irregularities such as fire and safety hazards to maintenance.
Identified violators and escorted departing personnel to guard against theft of property.
Checked and verified photo identification prior to granting facility access.
Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Monitored employee activities, confirming compliance with security regulations.
Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
Patrolled and monitored premises in company vehicle, on bicycle and by foot.
Permitted entry with escort for approved persons into secure locations.
Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect building, assets and individuals.
Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
Completed full building and grounds patrols to spot and investigate concerns.
Regulated vehicle and pedestrian traffic upon entry onto building grounds through electronic gates.
Lead Server/Slicer Operator, 08/2013 - 11/2016 Kroger – Ogden, UT,
Educated staff members on specialty meat cuts, food handling methods and sanitation guidelines.
Cut meats to customer specifications and answered questions about specialty products.
Performed meat inspections and checked temperature environment to maximize food safety.
Priced orders daily by correctly wrapping, weighing and labeling cuts.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Improved operations through consistent hard work and dedication.
Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
Supervised restocking of salad bar for lunch and dinner service.
Used slow periods to restock supplies, ice, trays and delivery bags.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Prepared specialty desserts for customers for special occasions.
Cultivated warm relationships with regular customers.
Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic areas in restaurant while maintaining calm, professional demeanor.
Managed food resources, memorized orders and coordinated customer service.
Checked identification for minimum age for sale of alcoholic beverages.
Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
Explained menu items and suggested appropriate options for food allergy concerns.
Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Oversaw daily operations of service team, delegated tasks, and trained new staff.
Bussed and reset tables to keep dining room and work areas clean.
Porter, 03/2013 - 08/2013 JMR Renovation – City, STATE,
Assessed high-traffic areas, hallways, lobby areas and reception for cleanliness.
Demonstrated commitment through impeccable attendance and quality performance.
Performed cleaning and maintenance duties as directed.
Completed sweeping, mopping and window-cleaning.
Communicated with coworkers and managers about completed duties.
Cleaned and organized building areas as required.
Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Identified repair needs and major maintenance concerns, and escalated issues to management.
Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
Education
High School Diploma: , Expected in 06/2011 - Chaparral High School - San Dimas, CA, GPA:
No Degree: , Expected in - Citrus College - Glendora, CA GPA:
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