Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Enterprising Assistant Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.

  • Employee performance evaluations
  • Training
  • Staff Management
  • Product and Service Sales
  • Cross-Selling
  • Cash Handling
  • Cash Register Operation
  • Inventory management
  • Waste reduction
  • Teamwork and Collaboration
  • Conflict resolution techniques
  • Power Tool Knowledge
  • Sweeping and mopping
  • Ensuring customer satisfaction
Work History
Assistant Store Manager, 02/2019 - 01/2022
Francesca's Collections, Inc. Tyrone, FL,
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Analyzed and interpreted store trends to facilitate planning.
  • Rotated merchandise and displays to feature new products and promotions.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Security Guard, 11/2016 - 01/2019
Jbs Usa Atlanta, GA,
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Interacted assertively but non-confrontationally with personnel and general public.
  • Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Secured personal and company goods against robbery, vandalism and illegal entry.
  • Oversaw entry and exit of employees and visitors daily.
  • Reported irregularities such as fire and safety hazards to maintenance.
  • Identified violators and escorted departing personnel to guard against theft of property.
  • Checked and verified photo identification prior to granting facility access.
  • Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Monitored employee activities, confirming compliance with security regulations.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
  • Patrolled and monitored premises in company vehicle, on bicycle and by foot.
  • Permitted entry with escort for approved persons into secure locations.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect building, assets and individuals.
  • Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Regulated vehicle and pedestrian traffic upon entry onto building grounds through electronic gates.
Lead Server/Slicer Operator, 08/2013 - 11/2016
Kroger Ogden, UT,
  • Educated staff members on specialty meat cuts, food handling methods and sanitation guidelines.
  • Cut meats to customer specifications and answered questions about specialty products.
  • Performed meat inspections and checked temperature environment to maximize food safety.
  • Priced orders daily by correctly wrapping, weighing and labeling cuts.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Improved operations through consistent hard work and dedication.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Supervised restocking of salad bar for lunch and dinner service.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Prepared specialty desserts for customers for special occasions.
  • Cultivated warm relationships with regular customers.
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic areas in restaurant while maintaining calm, professional demeanor.
  • Managed food resources, memorized orders and coordinated customer service.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Bussed and reset tables to keep dining room and work areas clean.
Porter, 03/2013 - 08/2013
JMR Renovation City, STATE,
  • Assessed high-traffic areas, hallways, lobby areas and reception for cleanliness.
  • Demonstrated commitment through impeccable attendance and quality performance.
  • Performed cleaning and maintenance duties as directed.
  • Completed sweeping, mopping and window-cleaning.
  • Communicated with coworkers and managers about completed duties.
  • Cleaned and organized building areas as required.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
High School Diploma: , Expected in 06/2011
Chaparral High School - San Dimas, CA,
No Degree: , Expected in
Citrus College - Glendora, CA

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Resume Overview

School Attended

  • Chaparral High School
  • Citrus College

Job Titles Held:

  • Assistant Store Manager
  • Security Guard
  • Lead Server/Slicer Operator
  • Porter


  • High School Diploma
  • No Degree

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