LiveCareer-Resume

assistant store manager resume example with 6+ years of experience

Jessica Claire
Front Desk Clerk
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Welcoming Front Desk Associate with 4 years of experience in hospitality. Extensive knowledge of customer relations and commitment to individualized care. Successful at multitasking and bookkeeping. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Skills
  • Microsoft Word and Microsoft Excel.
  • Proficient in Opera Programs
  • Types 55 WPM with zero mistakes.
  • Billing
  • Business Management
  • Contracts
  • Spreadsheet
  • 55 WPM
  • Payment processing
  • Cash Handling
  • Customer service
  • Guest services
  • Hotel Safe Deposits
  • Microsoft Office
Work History
04/2021 to Current
Assistant Store Manager Vitamin Shoppe Industries Inc Eustis, FL,
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
07/2019 to 04/2021
Front Desk Clerk Hendrick Medical Center Brownwood, TX,
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Oversaw fast-paced front desk operations at busy hotel with as many as 10-40 nightly guests.
  • Maintained transaction security by verifying payment cards against identification.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Resolved service-related problems and documented actions in system.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Used internal software to process reservations, check-ins and check-outs.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees and payments.
  • Prepared weekly employee work schedules for team members.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Entered customer data into room system and updated information when patrons changed rooms.
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
  • Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
  • Updated customer accounts with add-on room charges, minibar use and room service bills.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
04/2019 to 07/2019
Front Desk Clerk Hendrick Medical Center Early, TX,
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Oversaw fast-paced front desk operations at busy hotel with as many as 10-40 nightly guests.
  • Maintained transaction security by verifying payment cards against identification.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved service-related problems and documented actions in system.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
06/2015 to 02/2019
Front Desk Associate Trainer Candlewood Suites, ST ROBERT City, STATE,
  • Created Updated "Front Desk Basics Book." To properly train all new employees.
  • Created New Employee Quiz to assess knowledge after initial Basics Training to ensure New Employee is properly trained.
  • Updated Shift Responsibility Worksheets.
  • Responsible for completing General Management duties in absence of General Manager.
  • Processing weekly paperwork to include, Daily Matrix Spreadsheet.~Complete beginning of month and Mid-month billing.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Improved operations through consistent hard work and dedication
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Offered friendly and efficient service to customers, handled challenging situations with ease
Education
Expected in 2019 to to
Business Management/Logistics & Supply Candidate:
IVY Tech - Indianapolis, Indiana
GPA:
Expected in 1991 to to
Completed coursework towards Business Management: General Studies
Waynesville Senior High, Columbia College - Waynesville, Fort Leonard Wood, Missouri
GPA:

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Resume Overview

School Attended

  • IVY Tech
  • Waynesville Senior High, Columbia College

Job Titles Held:

  • Assistant Store Manager
  • Front Desk Clerk
  • Front Desk Clerk
  • Front Desk Associate Trainer

Degrees

  • Business Management/Logistics & Supply Candidate
  • Completed coursework towards Business Management

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