LiveCareer-Resume

assistant store manager resume example with 5+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.

Skills
  • Team Leadership
  • Store Opening and Closing
  • Inventory Control
  • Goal Setting
  • Customer Service Management
  • Problem-Solving
  • Decision Making
  • Management Team Building
  • Employee Motivation
  • Sales Promotion
Education and Training
Brandon High School Brandon, FL Expected in 06/2016 High School Diploma : - GPA :
Shepherd University Shepherdstown, WV Expected in : Elementary Education - GPA :
Experience
Dick's Sporting Goods Inc - Assistant Store Manager
Happy Valley, OR, 08/2020 - Current
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Examined merchandise to correctly price and display products.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Supported community outreach initiatives by partnering with local organizations.
  • Accurately managed shipment processing, providing direction to associates and overseeing inventory activities.
Addus Homecare Corporation - Caretaker
San Rafael, CA, 04/2018 - 07/2020
  • Improved patient outlook and daily living through compassionate care.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
  • Followed care plan and directions to administer medications.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Tracked and reported clients' progress based on observations and conversations.
The Morning Star Company - Hotel Front Desk Receptionist
Los Banos, CA, 08/2019 - 12/2019
  • Facilitated successful front desk operations for high-volume hotel.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Helped patrons find entertainment and sporting events, making reservations and enhancing customer experience.
  • Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Cultivated professional relationships with guests, improving customer retention through coordinated service.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Showed off dining areas, pool, spa and fitness center to prospective and current guests.
  • Greeted guests and assigned rooms according to confirmed reservations.
  • Organized and cleaned lobby and common areas during shift.
  • Computed total bills, collected payments and issued final paperwork and instructions.
  • Resolved guest complaints and coordinated responses to individual needs.
  • Issued room keys and provided guests with maps or directions to accommodations.
Care.com Inc - Private Nanny
City, STATE, 01/2017 - 08/2019
  • Planned recreational activities to enhance physical development and explore stimulating exercises.
  • Facilitated safe, caring and warm environment for children to stimulate development.
  • Sparked creativity and imagination by teaching children new ideas each day.
  • Prepared nutritious meals, cleaned laundry and sanitized play areas.
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
  • Monitored playtime to prevent overuse of technology, television, or other influences.
  • Prepared snacks and meals, scheduled and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.
  • Transported children to and from school, extra-curricular activities and play-dates.
  • Created nurturing, safe environments to promote emotional, social and intellectual growth.
  • Documented and communicated daily reports outlining each child's daily activities.
  • Assisted children with homework assignments and promoted cognitive problem-solving.

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Resume Overview

School Attended

  • Brandon High School
  • Shepherd University

Job Titles Held:

  • Assistant Store Manager
  • Caretaker
  • Hotel Front Desk Receptionist
  • Private Nanny

Degrees

  • High School Diploma
  • Some College (No Degree)

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