LiveCareer-Resume

assistant store manager resume example with 4+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

To obtain a management position, in which I am given the opportunity to play a direct role in the unlimited growth and success of a solid organization.

Highlights
  • Bilingual
  • Work well under pressure and stay ahead of the curve where deadlines are concerned.
  • Quick learner
  • Microsoft Office
  • Organizing and planing skills
  • Flexibility and adaptability
  • Ability to handle several situations at once with confidence.
Experience
Assistant Store Manager, 02/2014 to 10/2014
Vitamin Shoppe Industries IncFairless Hills, PA,
  • Top overall district performer for accessories, UPT's, reward cards, and email captures.
  • Multiple store hiring recruiter at Shoe Dept.
  • Encore.
  • Top district performer for the Sears MasterCard, monthly acknowledgments on outstanding customer service surveys.
  • Top store performer for replacement plans, reward cards and credit cards at Sports Authority.
  • Moved up to a lead in just two months at Nike.
  • Regional top performer for Credit Card sign ups at Old Navy.
  • Completing daily register and store opening/closing functions.
  • Assisting in the recruitment, training and development of staff by continuously reviewing and managing team performance.
  • Demonstrates desired behaviors for staff including driving sales, handling difficult and/or complicated sales, cash management, inventory, and follow-up with customers.
  • Prioritizes, plans, and adjusts schedules as necessary to maximize sales.
  • Manages and controls shrink.
  • Ensure visual merchandising/presentation standards.
  • Receiving, processing, handling shipment and special deliveries.
Assistant Store Manager, 01/2013 to 02/2014
Food CityKingsport, TN,
  • Interviewing, hiring and training new employees.
  • Delegating work, setting schedules, and assisting store manager in carrying out administrative tasks.
  • Promote sales by demonstrating and answering questions about products, services, and merchandise.
  • Prepare sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions.
  • Protect employees and customers by providing a safe and clean store environment by developing and publishing evacuation routes; determining and documenting locations of potentially dangerous materials and chemicals.
  • Maintain inventory by checking merchandise to determine inventory levels; anticipating customer demand.
  • Market merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.
  • Secure merchandise by implementing security systems and measures.
  • Maintain the stability and reputation of the store by complying with legal requirements.
  • Maintain operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
  • Maintain quality service by establishing and enforcing organization standards.
Customer Service Advisor, 05/2012 to 03/2013
Rdo Equipment Co.Irving, TX,
  • Provide knowledgeable and courteous customer service.
  • Attain personal sales goals through adherence to the customer enthusiasm selling process.
  • Responsible for strategic planning, organizational development, and training.
  • Professionally supports company profitability in selling Carry-in repair via the Carry-in process (pre-approval forms, customer tech.
  • check sheets).
  • Adhere to all company policies and procedures.
  • Demonstrate an understanding of and commitment to the selling techniques of creating customer enthusiasm (Prepare, Relate, Discover, Advocate, Support and Close).
  • Demonstrate empowerment to ensure total customer satisfaction.
  • Perform multiple duties, including but not limited to: cleaning, stocking, signing, shipping & receiving, and parts inventory control.
Sr. Customer Service Lead, 03/2012 to 06/2012
Dover CorporationSalisbury, MD,
  • Recruit, interview and determine final selection of store associates.
  • Provide coaching and share experiences to help new associates develop job skills, knowledge and judgment.
  • Responsible for the protection of company assets.
  • Order store supplies on a monthly basis as needed.
  • Organize, participate and take notes for store safety and shrink committee and report any potential safety issues to Risk Management.
  • Be aware of and report any potential asset protection issues.
  • Responsible for Store Operational Audit compliance.
  • Responsible for other duties as assigned or developed.
Team Captain, 09/2011 to 03/2012
PetcoBrooklyn Park, MN,
  • Count money, give change and issue receipt for funds received.
  • Calculate discounts or references; requests customer identification for certain discounts and receipts as required.
  • Balance cash drawer and receipts; documents discrepancies.
  • Train new cashiers.
  • Assist customers in locating specific items.
Sales Associate Lead, 05/2010 to 03/2012
Old NavyCity, STATE,
  • Responsible in acknowledging additional customers and also setting the expectations for the service.
  • They are also assigned in educating customers about the benefits of the Old Navy Card.
  • Assigned to prioritize the assisting of customers over any other tasks.
  • They are also tasked in following all the cash handling procedures per company guidelines.
  • Must also greet and acknowledge the customers with a smile.
  • As well as provide a prompt and courteous customer service which makes customers to come again.
Education
High School Diploma: , Expected in 2010 to Dr. Phillips High School - Orlando, FL
GPA:
Skills
administrative, advertising, Balance, benefits, cash handling, cash management, closing, coaching, Credit, customer relations, customer satisfaction, customer service, driving, email, financial statements, forms, funds, hiring, Maintain inventory, inventory, inventory control, inventory levels, complying with legal requirements, managing, Market, materials, money, Microsoft Office, Navy, take notes, organizational development, Organizing, personnel, policies, promotion, quality, Quick learner, Receiving, recruitment, recruiter, Risk Management, safety, selling, sales, shipping, store manager, strategic planning, surveys, visual merchandising

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Resume Overview

School Attended

  • Dr. Phillips High School

Job Titles Held:

  • Assistant Store Manager
  • Assistant Store Manager
  • Customer Service Advisor
  • Sr. Customer Service Lead
  • Team Captain
  • Sales Associate Lead

Degrees

  • High School Diploma

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