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assistant store manager resume example with 17+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Skills
  • POS systems operations
  • Stock management
  • Strategic Planning
  • Business Development
  • Customer Service
  • Sales Techniques
  • Sales strategies
  • Issue resolution
  • Employee development
  • Recruiting and hiring
  • Schedule management
  • Supervision and training
Education and Training
Sistema Universitario Ana G. Mendez: Universidad Ana G. Mendez - Campus Virtual San Juan, PR Expected in : Accounting - GPA :
Experience
Food City - Assistant Store Manager
Harriman, TN, 01/2017 - Current
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Coached and developed store associates through formal and informal interactions.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Handled scheduling for two store shifts across 7-day work weeks to promote proper and adequate staffing.
  • Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
  • Collaborated with visual merchandising team to develop strategies to drive profitability.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Promoted and supported strong relationships with local community organizations in surrounding area.
Belk - Store Manager
Douglas, GA, 12/2013 - 12/2016
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Improved store status by implementing process improvements and identifying performance gaps for corrective action.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Updated store pricing, signage and merchandising to promote specials, sales and discounts.
Food City - Assistant Store Manager
Bristol, VA, 11/2009 - 12/2013
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
  • Collaborated with visual merchandising team to develop strategies to drive profitability.
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Coached and developed store associates through formal and informal interactions.
Altice Usa - Retail Sales Consultant
Kinston, NC, 12/2003 - 11/2009
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Managed deposits, financial transactions and business inventory.
  • Delivered consistent follow up with customers after each merchandise sale by phone or email to answer any last minute questions.
  • Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Assessed conflicts and identified solutions for clients promptly.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Increased customer service feedback scores by delivering outstanding service to customers daily.
  • Followed all company policies, rules and procedures to promote company goals and maintain safety.

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Resume Overview

School Attended

  • Sistema Universitario Ana G. Mendez: Universidad Ana G. Mendez - Campus Virtual

Job Titles Held:

  • Assistant Store Manager
  • Store Manager
  • Assistant Store Manager
  • Retail Sales Consultant

Degrees

  • Some College (No Degree)

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