LiveCareer-Resume

assistant store manager resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

I am a dedicated and driven professional with over 7 years of managerial experience in the food and service industry. I am a quick learner, a self-starter, and I have a high-performance work ethic.

Skills
  • Hardworking and Reliable
  • Decision Making
  • Customer Service
  • Flexible and Adaptable
  • Effective and Professional Communication
  • Team Player
  • Staff Training
  • Leadership
  • Training
Work History
Assistant Store Manager, 02/2020 to Current
Cole HaanSunrise, FL,
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Analyzed and interpreted store trends to facilitate planning.
  • Audited internal inventory and submitted food orders to ensure accurate stock and uninterrupted supply chain to the store.
  • Verified coupons are current and valid within the internal Jet’s software (RapidFire).
  • Simplified and updated the Topping Proportion Chart for clearer instruction.
  • Crafted informational signs for employee reference as required by need and/or holiday schedule.
  • Evaluated and resolved large customer issues, including issuing a refund if appropriate.
  • Authorized large catering orders and ensured high customer satisfaction
  • Recruited, interviewed, and hired new employees.
  • Reviewed employees’ performance and advocated on their behalf for additional wages.
  • Mediated employee disagreements to ensure a safe and productive work environment.
  • Routinely briefed employees of inventory status, new procedures, and current marketing promotions available.
Shift Manager, 09/2016 to 02/2020
St. Luke's Health SystemMountain Home, ID,
  • Trained and mentored new employees to maximize team performance.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Execute morning preparation of making pizza dough for the day, including portioning by weight and size ((add more??))
  • Audited and reviewed daily closing financials for discrepancies.
  • Investigated and resolved discrepancies if possible, or thoroughly documented the issue for further analysis and resolution.
  • Coordinate and delegate tasks to insider employees to ensure productivity.
  • Investigate and resolve customer complaints via the appropriate methods (food remake or credits).
  • Examine any remakes to ensure consistency with expected quality.
Store Insider, 11/2014 to 09/2016
Jet's PizzaCity, STATE,
  • Assist managers in daily morning preparation, including:
  • ((indent below))
  • Replenish backup products and remove and dispose of expired products
  • Dicing vegetables
  • Portioning and labeling sauce cups.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Collaborated with team members to complete orders.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Accurately operated cash register to process customer payments.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Server & Cashier, 03/2012 to 11/2013
Dairy QueenCity, STATE,
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Processed sales transactions for cash, debit and credit purchases.
  • Maintained menu knowledge to provide recommendations and answers to customer questions.
  • Observed health code regulations and internal policies for cleaning and sanitizing.
  • Helped patrons decide which flavor to choose according to preferences and tastes.
  • Notified supervisor and peers of low product inventory and customer complaints.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Education
: Psychology, Expected in to Western Michigan University - Kalamazoo, MI
GPA:
  • Alpha Chi Omega Member
: General Studies, Expected in to Schoolcraft College - Livonia, MI
GPA:
  • Dean's List Fall 2015
High School Diploma: , Expected in 05/2015 to Walled Lake Northern High School - Commerce Township, MI
GPA:
  • Extracurricular Activities: Cheerleading
  • Elected Captain of Varsity Cheer Team 2014-2015
Additional Information

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Resume Overview

School Attended

  • Western Michigan University
  • Schoolcraft College
  • Walled Lake Northern High School

Job Titles Held:

  • Assistant Store Manager
  • Shift Manager
  • Store Insider
  • Server & Cashier

Degrees

  • High School Diploma

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