LiveCareer-Resume

assistant store manager resume example with 9+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Links
  • instagram.com/Jessica.comic
  • https://twitter.com/Jessica_comic
Professional Summary

I'm a reliable person, experienced in many things that keep a person in control in their own body. I am always on time and responsible. Traveling on airplanes to everywhere, dealing with the passengers and all the safety responsibilities, taught me a lot about people, being professional and controlling situations calmly.

If i am hired for any job, that is an agreement between me and my employer, and I agree to put my 100% effort and knowledge and patience to get the job done. My human feeling and emotions do not cloud my judgement during my work.

Skills
  • Personable and friendly
  • Time management
  • Learned how to read by myself at the age of 5, watching the Wheel of Fortune a lot.
  • Played in school basketball team in High School.
  • Attended the Climbing World Cup event in 2015 in Munich, Germany, as the team official of Turkish Team.
  • Applied first aid and cpr to a climber having a heart attack in the mountains in Turkey. Unfortunately he lost his life because it took hours for the professional medics to arrive.
  • Started drawing comics, writing, making art at 18. Got published in the comic magazines "girgir" and "uykusuz" at 20.
  • Stand up Comedian, Writer, handy, reliable, smart and woke person ever since.
  • Adaptable
  • CPR and first aid education
  • Very good at analytical thinking, pattern recognition, empathy, math, geometry ever since a child.
  • Rock climbing instructor, athlete. Came 12th in the National Climbing Tournament in Turkey in 2015.
  • Applied first aid and cpr to a passenger having a heart failure during a flight, during my career as a flight attendant. Had to emergency land in Italy to save his life.
  • My father owns a restaurant in Turkey. Spent a lot of time working and running the place with my father.
  • Moved to the USA in 2016.
Work History
Assistant Store Manager, 10/2018 to 11/2019
Leslie's Pool Supplies (Dba)Rohnert Park, CA,
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Managed scheduling for store shifts to accomplish proper staffing at all times.
  • Maintained exceptionally clean, customer-friendly and well-run [Type] department.
  • Monitored security and handled incidents calmly.
  • Advanced to keyholder and assistant manager-in-charge in manager's absence.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Maintained high levels of organization in store by directing customers and replenishing merchandise.
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
International Flight Attendant, 10/2012 to 04/2016
University Of TennesseeGainesboro, TN,
  • Inspected interior of aircraft prior to, during and after flights to make sure emergency equipment was in place.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew.
  • Maximized storage space by directing passengers in correct ways of stow luggage in overhead compartments and under seats.
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
  • Operated in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures.
  • Reassured and comforted passengers during turbulent flights and unavoidable delays.
  • Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
  • Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Maintained firm yet positive attitude when dealing with distressed passengers, working to provide information about connecting flights, calm fears and provide secure environment.
  • Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Ticket Sales Representative, 05/2007 to 02/2012
Havas Ground Handling Co.City, STATE,
  • Provided follow through on all calls with confirmations and dissemination of requested information.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
  • Prepared customer invoices, accepted payments and processed refund and cancellation requests.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Education
No Degree: Business Administration And Management, Expected in to ASA College - Manhattan, NY,
GPA:
No Degree: Mechanical Engineering, Expected in to Yildiz Technical University - Istanbul, Turkey,
GPA:
High School Diploma: , Expected in to Edirne Science High School - Edirne, Turkey,
GPA:
Accomplishments
  • Climbed on top of Frontales in 2014. An 8 pitch climbing route, 900 feet cliff, took me and my partner about 6 hours on the wall.
  • Helped save a life applyng CPR and First aid.
Certifications
  • First Aid/CPR Certified
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Resume Overview

School Attended

  • ASA College
  • Yildiz Technical University
  • Edirne Science High School

Job Titles Held:

  • Assistant Store Manager
  • International Flight Attendant
  • Ticket Sales Representative

Degrees

  • No Degree
  • No Degree
  • High School Diploma

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