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Assistant Store Manager Resume Example

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ASSISTANT STORE MANAGER
Summary

Goal-driven Assistant Store Manager with 1-year record of accomplishment in exceeding revenue and profit goals while controlling inventory shrinkage and loss percentages. Experienced in monitoring inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Enthusiastic, industrious and diligent management paired with skill and fortitude to thrive in dynamic, customer-centric work settings.

Skills
  • Stock management
  • POS systems operations
  • Business development
  • Sales techniques
  • Customer service
  • Records maintenance
  • Sales strategies
  • Workforce management
  • Merchandising
  • Issue resolution
  • Customer relations
  • Leadership development
  • Building brand awareness
  • Store growth planning
  • Creating marketing plans
  • Driving business growth
  • Creating store processes
  • Customer outreach
  • Issue and conflict resolution
  • Communications
  • Inventory management
Experience
Company NameJuly 2019 to CurrentAssistant Store Manager
City, State
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
  • Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
  • Collaborated with visual merchandising team to develop strategies to drive profitability.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Closely monitored customer behavior and purchasing preferences, offering constructive guidance to bolster services.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
  • Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
  • Generated reports to assess performance and make adjustments.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
Company NameOctober 2017 to July 2019Key Holder
City, State
  • Partnered with store leadership team to learn and understand all management processes and reports.
  • Developed product knowledge expertise by understanding features and benefits to drive revenue growth and boost upselling.
  • Coordinated floor moves, merchandising, display maintenance and monitored floor stock to maximize store efficiency.
  • Monitored customer traffic to determine appropriate staffing and create engaging customer-centric selling and service environment.
  • Accomplished sales goals by engaging customers, providing exemplary service and promoting special items.
  • Assisted with training and supervision of staff to develop and maintain store selling, customer service skills and product knowledge.
  • Managed stock demands, employee shift schedules and opening and closing procedures and adapted professionally to all unexpected changes.
  • Performed, supported and supervised store opening and closing procedures including bank deposits and securing store.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Company NameNovember 2016 to October 2017Sales /Associate
City, State
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Offered product and service consultations and employed upselling techniques.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Sold various products by explaining unique features and educating customers on proper application.
Education and Training
Crestwood High SchoolJune 2017High School DiplomaCity, State
Central Carolina Technical CollegeAssociate of ArtsCity, State
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Resume Overview

School Attended

  • Crestwood High School
  • Central Carolina Technical College

Job Titles Held:

  • Assistant Store Manager
  • Key Holder
  • Sales /Associate

Degrees

  • High School Diploma
    Associate of Arts

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