Driven Retail Manager that is versed in aspects of running a high volume, high-end store, including visual merchandising, store operations, payroll, hiring and talent, as well as experienced in loss prevention and shrink awareness.
Used as a store manager trainer at Vans shoes while not in position of store manager along with working with store manager appointed by district manager.
Worked on three new store openings and two store remodels for some of the highest volume stores in the inland empire from Vans and Pacsun.
Developed and implemented new loss prevention methods which resulted in +0.56% reduction in shrink, as well as stopped losses of $15,000 a year for a $2.75 million store.
Promoted to assistant manager after 6 months in a supervisor position.
Successfully maintained payroll on weeks as well as comped on last year numbers and beating goals while Store Manager was on vacation or work related events.
While working for Pacsun I have worked at biggest Pacsun on the west coast, as well as most recently refreshed store, I was tasked on all store operations and talent. I was responsible for scheduling, interviewing and hiring, management recruiting, new hire associate training, and new manager training. While working at second store we were up 2% on comp for the year. Even though I was mainly tasked on many operational and HR duties it did not affect my ability to sell, I also maintained the best manager selling segments, with the best average dollar sale as well as more items per transaction.
My duty of responsibility at Vans was again operations, but also inventory control, brand and product knowledge, training and merchandising standards. I excelled in selling and product knowledge while working at Vans and payed close attention to product fabrication. In six months time while selling made the company $150,000 with my sales and KPIs alone.
Opened many new stores and assisted in recruiting and staffing these stores. Was a part of many remodels in company. Reduced our high shrink store percentage by half as well as taking to from classified as "high shrink" to a non-high shrink store.
Delivered one of a kind legendary customer service, received partner of the month awards, was known among many of our regular customers to provide the best customer service to our guests as well as 100% delivery of all of our handcrafted beverages. I was used as a learning coach to help supervise new in-training baristas and teach them sanitation and drink beverage quality standards.
Delivered excellent customer service, shared with customers my brand and product knowledge, addressed customer inquiries, was a lead cashier because of my accurate cash handling skills, and I was also included to be part of the floor setting and merchandising team.
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