Assistant Store Manager Resume Example Roger David

ASSISTANT STORE MANAGER

Professional Summary

Multi-talented and consistently rewarded for success in team management and operational improvements. Eager to contribute to organisation success through hard work, attention to detail and my excellent organisational skills. Clear understanding of job role and training in criminology and justice. Motivated to learn, grow and excel in the industry of policing.

Skills

Interview conducting
Strong data analysis
Effective communication skills

Problem resolution
Action planning
Team management

Work History

Roger DavidAssistant Store Manager//Midland, WA//April 2017 to January 2018

Resolve customer complaints regarding sales and service.
Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
Determine price schedules and discount rates.
Monitor customer preferences to determine focus of sales efforts.
Prepare budgets and approve budget expenditures.
Recognized problem areas and effectively reduced errors to increase profit margins.
Coached the team on effective upselling and cross-selling methods.
Recruited, interviewed and hired individuals which would add value to the team while bringing a wealth of experience.
Monitored security and handled incidents in a calm and professional manner.
Managed the scheduling for store shifts so that there was proper staffing at all times.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Trained and managed associates in customer service and sales techniques.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Completed all daily tasks and special assignments with an efficient and quality-driven approach.

Alex & AniAssistant Store Manager//Cannington, WA//November 2016 to April 2017

Trained and managed associates in customer service and sales techniques.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Assisted Store Manager in meeting standards for customer service and quality.
Completed all daily tasks and special assignments with an efficient and quality-driven approach.
Recognized problem areas and effectively reduced errors to increase profit margins.
Recruited, interviewed and hired individuals which would add value to the team while bringing a wealth of experience.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Monitored security and handled incidents in a calm and professional manner.
Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
Processed payments for credit and debit cards and returned the proper change for cash transactions.
Performed mandatory audits to ensure compliance in all areas were met.
Managed the scheduling for store shifts so that there was proper staffing at all times.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

SpotlightTeam Leader//Innaloo, WA//April 2015 to April 2016

Resolve customer complaints regarding sales and service.
Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
Determine price schedules and discount rates.
Monitor customer preferences to determine focus of sales efforts.
Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications.
Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations.
Represent company at trade association meetings to promote products.
Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
Implemented new working processes which delivered continued improvements.
Assessed workloads to meet seasonal fluctuation needs.
Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

SpotlightCasual Sales Assistant//Innaloo, WA//October 2012 to April 2015

Greet customers and ascertain what each customer wants or needs.
Describe merchandise and explain use, operation, and care of merchandise to customers.
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Compute sales prices, total purchases and receive and process cash or credit payment.
Answer questions regarding the store and its merchandise.
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Demonstrate use or operation of merchandise.
Place special orders or call other stores to find desired items.
Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
Ticket, arrange and display merchandise to promote sales.
Exchange merchandise for customers and accept returns.
Clean shelves, counters, and tables.

Education

Diploma - CounsellingUpskilled//November 2019

Bachelor of Psychology, Criminology And JusticeEdith Cowan University//Perth, WA//Expected in November 2023

Resume Overview

Companies Worked For:

Roger David
Alex & Ani
Spotlight

School Attended

Upskilled
Edith Cowan University

Job Titles Held:

Assistant Store Manager
Team Leader
Casual Sales Assistant

Degrees

Diploma - Counselling
Bachelor of Psychology, Criminology And Justice

Assistant Store Manager Resume Example

Resume Score: 80%

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