SEARCH

Assistant Store Manager Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
Diana
Libby
Professional Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities.

Skills
  • Store Management
  • Sales Goals
  • Staff Management
  • Scheduling
  • Merchandising
  • POS systems operations
  • Sales techniques
  • Relationship building and management
  • Goals and performance
  • Customer experience
  • Stocking and Replenishing
  • Product and Service Sales
  • Telephone Etiquette
  • Community Activities
  • First Aid and Safety
  • Administering Medication
  • Cleaning
  • Meal planning and preparation
  • Patient care
  • Verbal and written communication skills
  • Patient privacy
  • Customer Interaction
  • Sales
  • Stocking and replenishing
  • Communication skills
  • Cash handling
  • Flexible schedule
  • Dining area cleanliness
  • Exceptional customer service
  • Cash register operations
  • Multi-tasking strength
  • Upselling
  • Problem-solving skills
  • Excellent people skills
  • Proper use of hand tools
  • Creating visual art
  • Organizing materials
  • Composition
  • Painted finishes
  • Canvas
  • Self-motivated work ethic
  • Creativity
Education
North Salem High SchoolSalem, ORGED
Work History
Plaid Pantries Inc.- Assistant Store Manager
Salem, OR07/2016 - 12/2019
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Rotated merchandise and displays to feature new products and promotions.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
  • Assisted Manager in interview process of prospective employees and provided feedback.
  • Monitored security and handled incidents calmly.
  • Advanced to keyholder and assistant manager-in-charge in manager's absence.
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
  • Reconciled daily sales transactions to balance and log day-to-day revenue with sales force.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Maintained high levels of organization in store by directing customers and replenishing merchandise.
  • Performed mandatory audits to ensure compliance in all areas were met.
  • Trained and managed associates in customer service and sales techniques.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Conducted store inventories once per quarter.
  • Coached team on effective upselling and cross-selling methods.
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
Dallas Retirement Village- Resident Assistant
Dallas, OR07/2013 - 11/2014
  • Developed rapport to create safe and trusting environment for care.
  • Attended, participated and contributed to monthly staff meetings addressing resident needs.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Assisted residents with daily hygiene, including dental and mouth care, bath functions and hair care.
  • Supervised daily activities and provided assistance when needed.
  • Maintained clean, safe and well-organized patient environment.
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated.
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.
  • Assisted residents in preparing for activity and social programs.
Avon- Sales Representative Avon
Dallas, OR01/2013 - 07/2014
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys.
  • Provided observations, took measurements and performed tests at various stages according to quality control plan.
  • Monitored social media and online sources for industry trends.
  • Sorted product and provided expertise on non-conforming product requirements.
  • Developed and executed plans to monitor standard process adherence.
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Developed standard operating procedures and document workflows for current and future process steps.
  • Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements.
  • Investigated and resolved customer complaints to foster satisfaction.
  • Updated quality control standards, methods and procedures to meet compliance requirements.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Determined and recommended methods to address improvement opportunities.
  • Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures.
Dallas Retirement Village- Server
Dallas, OR06/2010 - 03/2011
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Prepared beverages and filled food orders for customers.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Greeted and maintained relationships with regular customers.
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Plaid Pantries Inc.
  • Dallas Retirement Village
  • Avon

School Attended

  • North Salem High School

Job Titles Held:

  • Assistant Store Manager
  • Resident Assistant
  • Sales Representative Avon
  • Server

Degrees

  • GED

Similar Resumes

View All
Store-Assistant-Store-Manager-resume-sample

Store Assistant Store Manager

Pier 1 Imports

Topeka, Kansas