LiveCareer-Resume

assistant store manager resume example with 8+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Accomplished Assistant Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.

Skills
  • Customer satisfaction
  • Problem resolution
  • Staff Supervision
  • Business Development and Planning
  • Scheduling
  • Inventory Control
  • Store Management
  • Cross-Selling
  • Process Improvement
  • Cleaning
  • Inbound and Outbound Calling
  • Strong listening skills
Work History
04/2019 to 08/2020 Assistant Store Manager Natural Grocers | Jefferson, MO,
  • Maintained high levels of organization in store by directing customers and replenishing merchandise.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
  • Assisted Store Operations Manager in meeting standards for customer service and quality.
  • Acted as point of contact for vendor collaboration for contracted services.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Walked through store areas every 2 hours to identify and proactively resolve issues negatively impacting operations.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests, also drafted employee work schedules to fill coverage gaps.
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Coached team on effective upselling and cross-selling methods.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
03/2018 to 04/2019 Deli Manager Weis Markets, Inc. | Parkville, MD,
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
  • Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
  • Directed team of 15-20 deli workers handling $15,000 in weekly business.
  • Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
  • Set schedules for 15-20 staff by planning and designating shifts and hours.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and customer service talents.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
01/2014 to 02/2018 Customer Service Representative Bmo | Midlothian, IL,
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Provided information to customers regarding Marianos/Krogers's loyalty program and helped to open and activate new accounts.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Answered constant flow of customer calls with up to 4 calls in queue per minute.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Balanced all register's as well as the safe multiple times a day, providing upper management with current sales.
  • Handled breaks and shift changes for all on floor sales associates.
01/2012 to 01/2014 Assistant Installer CDM Installations | City, STATE,
  • Operated tools, equipment and machinery according to safety standards.
  • Calculated materials and time needed for each job.
  • Laid out materials and system components to prepare for installation.
  • Worked with all types of weather and ground conditions.
  • Installed complete window systems at new residential and business construction sites.
  • Fixed broken window treatment equipment and educated customers on proper use to prevent future mishaps.
  • Maintained relationships with customers to better understand needs and uphold standards of service.
  • Inspected installations to check for functionality and maintain customer satisfaction.
  • Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
Education
Expected in 08/2009 to to GED | City Colleges Of Chicago - Wilbur Wright College, Chicago, IL GPA:

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Resume Overview

School Attended

  • City Colleges Of Chicago - Wilbur Wright College

Job Titles Held:

  • Assistant Store Manager
  • Deli Manager
  • Customer Service Representative
  • Assistant Installer

Degrees

  • GED

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