assistant store manager resume example with 18 years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Cheerful, hardworking, and committed to helping your company continue to succeed! Being knowledgeable and professional, skilled in administrative support and customer service, I can get tasks done efficiently, effectively and in a timely manner while working well under pressure. Many years working in Customer Service has given me the opportunity to perfect my skills in problem-solving, and communication, among many other skills.
Skills
Stock management
POS systems operations
Records maintenance
Microsoft Office expertise
Strategic Planning
Customer relations
Sales Techniques
Customer Service
Issue resolution
Workforce Management
Records management
Merchandising
Performance improvements
Customer retention
Employee development
Supervision and training
Recruiting and hiring
Profit and loss accountability
Schedule management
Policy/program development
Sound judgment
Leadership
Superb attention to detail
Education and Training
Bensalem Township High SchoolBensalem, PA, Expected in 06/2009 ā āHigh School Diploma: - GPA:
Jean Madeline Aveda InstitutePhiladelphia, PAExpected in 03/2017 ā āCertification:Cosmetology - GPA:
Experience
Natural Grocers - Assistant Store Manager Highlands Ranch, CO, 06/2013 - Current
Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
Recruited and hired individuals demonstrating passion, dedication and added value to team.
Collaborated with department heads to identify opportunity, develop timely solutions and create action plans.
Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
Coached and developed store associates through formal and informal interactions.
Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
Assisted negotiation with vendors and suppliers to reduce cost.
Encouraged professional growth and talent development in associates to increase performance in all areas.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Closely monitored customer behavior and purchasing preferences, offering constructive guidance to bolster services.
Conducted analysis to address productivity and employee needs, resulting in improved employee morale.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Promoted and supported strong relationships with local community organizations in surrounding area.
Supervised Sales Associates in processing credit, debit, and cash payments to streamline sales.
Leveraged ERP software to coordinate and enhance inventory delivery.
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