assistant store manager resume example with 4+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Goal-driven Assistant Store Manager with five-year record of accomplishment in exceeding revenue and profit goals while controlling inventory shrinkage and loss percentages. Experienced in monitoring inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Enthusiastic, industrious and diligent management paired with skill and fortitude to thrive in dynamic, customer-centric work settings.
Skills
Stock management
POS systems operations
Issue resolution
Sales strategies
Strategic Planning
Customer Service
Merchandising
Sales Techniques
Customer relations
Billing
Customer outreach
Leadership development
Driving business growth
Creating store processes
Store growth planning
Experience
Assistant Store Manager, 06/2017 - Current Natural Grocers – Amarillo, TX,
Recruited and hired individuals demonstrating passion, dedication and added value to team.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
Supervised sales maanger in processing credit, debit, and cash payments to streamline sales.
Encouraged professional growth and talent development in associates to increase performance in all areas.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Promoted and supported strong relationships with local community organizations in surrounding area.
Helped sales professionals finalize customer sales and handled escalated concerns.
Taught new associates sales tactics and performance improvement techniques.
Met with entire team on weekly basis to identify sales opportunities, discuss strategies and execute new promotions.
Established action plans for team members and helped each person attain objectives.
Opened and closed store, set up registers and secured cash.
Promoted exceptional levels of customer service by asking open-ended questions and assisting clients on sales floor.
Oversaw office operations and maintained store compliance.
Supported all sales team members to drive growth and development.
Store Manager, 06/2020 - 06/2020 Nouria Energy – Easthampton, MA,
Managed inventory tracking and physical inventory counts to minimize loss.
Handled proof-of-concept requirements to meet strategic objectives.
Collaborated with visual merchandising team to develop strategies to drive profitability.
Maintained adequate temperature and humidity in stockrooms to preserve product freshness and quality.
Oversaw POS operations and cash management to reduce errors.
Contributed to merchandising ideas at team sales meetings to increase sales.
Fostered healthy team environments to promote collaboration and boost productivity.
Assessed, optimized and elevated operations to target current and expected demands.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Strengthened work flow productivity by hiring, managing and developing top talent.
Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
Translated marketing information into strategic plans for establishment.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Coached and empowered employees by creating and sharing motivational vision plans.
Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
Met budget targets by controlling expenses and eliminating wasteful behaviors.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Built rapport and trust with injured insureds through effective customer service techniques which involved fair and prompt processing of claims.
Analyzed insurance organizational structures, business and intermediaries; studied basic documents, including common clauses, policies and insurance contracts.
Fostered relationships with customers to expand customer base and enhance loyalty and retention.
Improved operations by working with team members and customers to find workable solutions.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Pulled patient records and transferred information to appropriate parties.
Verified record copies before handing each over to check for and remove unnecessary details.
Streamlined day-to-day office processes to meet long-term goals.
Determined and implemented techniques to improve medical records retrieval process.
Entered patient insurance, demographic and health information into software and confirmed records.
Provided respectful assistance to all parties, including patients, staff members and insurance company representatives.
Logged all requests for medical records into spreadsheets.
Set up patient charts and documented information in various company software.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Improved customer satisfaction by finding creative solutions to problems.
Recognized by management for providing exceptional customer service.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Education and Training
High School Diploma: , Expected in 06/2011 - Gloucester High School - Gloucester, VA GPA: Status -
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