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assistant store manager resume example with 3 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Professional Assistant Store Manager with 2.5 years' experience in training and managing Sales and Inventory staff. Exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented in ensuring performance complies with applicable standards, rules and regulations.

Skills
  • Leadership development
  • Driving business growth
  • Creating marketing plans
  • Creating store processes
  • POS systems operations
  • Customer relations
  • Team leadership
  • Strong communication skills
  • Cash handling accuracy
  • Inventory control
  • Employee scheduling
  • Excellent time management
  • Reliable and dependable
  • Cheerful and energetic
Education and Training
Robert Service High School Anchorage, AK, Expected in 05/2011 High School Diploma : - GPA :
Experience
Byrne Dairy Stores - Assistant Store Manager
Farmington, NY, 07/2018 - 09/2020
  • Conducted Bi-Yearly performance reviews to organize training and development for staff.
  • Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
  • Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
  • Trained employees in inventory practices, POS systems and product knowledge
  • Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
  • Coached and developed store associates through formal and informal interactions.
  • Ensured proper organization of store, responded to customer complaints and answered questions quickly.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives.
  • Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
  • Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
  • Conducted analysis to address productivity and employee needs which resulted in improved employee morale.
  • Minimized waste through expense tracking and effective cost control strategies.
  • Handled scheduling for two store shifts across 7-day work weeks to ensure proper staffing at all times.
  • Built proactive and productive relationships with other Assistant Store Managers and Hourly Supervisors.
  • Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
  • Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
Byrne Dairy Stores - Assistant Store Manager
Fulton, NY, 09/2019 - 01/2020
  • Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
  • Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Improved efficiency through supervising daily staff assignments and tasks, including task times and team development.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
  • Partnered with direct reports to develop and implement merchandising plans to guarantee profitability on weekly basis.
  • Ensured proper organization of store, responded to customer complaints and answered questions quickly.
  • Handled scheduling for two store shifts across 7-day work weeks to ensure proper staffing at all times.
  • Achieved and Exceeded Daily, Weekly sales, budget and other targeted goals.
Walmart - CAP Team 2 Supervisor
City, STATE, 08/2017 - 06/2018
  • Taught staff how to handle difficult situations with calm and professionalism.
  • Hired, trained, supervised and motivated team of 15-35 retail professionals to provide knowledgeable and fast service to every guest.
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Planned and updated work schedules for optimal coverage of expected business needs.
  • Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
  • Delegated tasks to employees based upon individual strengths and experience.
  • Collaborated with internal personnel and clientele to improve store operations and address concerns quickly.
  • Conducted employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Guided and supported teams of 15-35 staff members to consistently achieve team and personal goals.
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.

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Resume Overview

School Attended

  • Robert Service High School

Job Titles Held:

  • Assistant Store Manager
  • Assistant Store Manager
  • CAP Team 2 Supervisor

Degrees

  • High School Diploma

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